The ongoing coronavirus pandemic has affected many aspects of our lives, including our work and business. In such a scenario, it is natural for business owners and entrepreneurs to refrain from starting a new business. But that doesn’t have to be the case.

A pandemic is a new norm and companies are adapting quickly to the precarious working conditions that come with it.

Everyone faced the consequences; small businesses and marketers have been hit particularly hard.

But we do not have to lose heart. Businesses and economies that have changed rapidly have not perished. Some have even flourished. Many systems are set up overnight to help businesses operate remotely and safely during a pandemic.

So don’t let a pandemic hinder your business plans. There are tools to help you get over the storm and get up.

A cloud phone comes to the rescue

A cloud phone is an intelligent solution for your communication needs, making old world infrastructure such as wires and landlines completely redundant.

A pandemic does not mean that you should disconnect from your customers anymore. In the post-pandemic business environment, digital delivery features are emerging and the possibilities with the cloud phone are endless.

What can a cloud phone do for you?

• This can help you penetrate remote areas that could not be reached due to the pandemic
• Quickly distribute information to your customer base using cloud telephony solutions such as voice broadcasting and bulk text
• Thanks to automatic call setup, such as IVR, you can serve your customers around the clock and you are not restricted by a real-time operator or administrator.

The cloud telephony tools at your disposal

There are several cloud phone products that make your business smooth and efficient, especially when employees work remotely.

1. IVR:

IVR, or Interactive Voice Response, is a telephone system that responds to customer inputs through an automated process and redirects the call to a preferred agent, eliminating a real-time operator request for much of the process.

Intuitive IVR is the advantage of any customer-centric business and is one of the most powerful cloud phone tools at your disposal in the midst of a pandemic. Advanced features such as call barring and whispering allow drivers to whisper calls in real time and provide the ultimate in customer service by guiding customers through efficient handling. If you have an IVR number, you can receive many calls. Your calls are identified, separated, and routed to the right place every time. In addition, the system can be easily integrated with your CRM application, making the whole process smooth.

2. Toll free number:

In addition to offering a free communication channel to free customers, a toll-free number also adds prestige to your brand. With this convenient connection, customers all over the country can easily call you. An easy-to-remember number pattern will quickly increase the memorization of your brand among customers.

It’s worth noting that in addition to existing customers, a toll-free number helps create many new leads with minimal investment of time. Enhanced customer support is also available through the toll-free number. With Call Forwarding, you can easily forward customer calls to your personal number even when you are away from work. This helps you work in a location-independent way and be available to customers at all times.

3. Virtual number:

A virtual number is a number that does not have any physical phone line. With this phone number, you can get the impression that there are local numbers in your area. Let’s say your business is located outside of India and you have customers throughout the United States. You can have virtual numbers in Los Angeles, New York, and elsewhere without having to have a real leased line in those cities.

Similarly, if you have operations across India, you can get local numbers too. Virtual numbers can also be used for a variety of marketing campaigns, allowing you to even track the performance of each campaign. When you link to this virtual office, it basically allows you to be present anywhere in the world.

4. Bulk -SMS:

With this feature, you can send text messages to thousands of people in a matter of seconds and wait for several of them to call you back. This is great for sending promotional and transactional messages to your audience. Unlike skipped emails, SMS is easily accessible. The fact that you receive all the information at your fingertips increases the frequency of opening SMS compared to e-mail.

SMS sends your message instantly and significantly increases the engagement of your campaign.

If you are unsure about starting a business because you don’t know how to connect with your customers in the middle of a pandemic, or how you even plan to acquire customers, a cloud phone can help you overcome this problem. And now you know exactly how.

Conclusion

Post-Covid-19 customer trends show that adaptability and flexibility must be the new pillars of business management. It is essential for organizations to reinvent themselves and be prepared to communicate with customers in an innovative way. Frequent communication and stability are key, otherwise the company may lose customers. The current mantra is: simplify, organize and automate your business. The pandemic is not over and you can take advantage of this technology easily. And cloud phone solutions can help you do just that.

The cloud phone also stores data so your business can go back to it and learn from past communications. The calls can also be analyzed later to observe the nuances of the conversations. Similarly, recordings can be used for both training and recruiting to speed up your business and ethos.

The post Cloud Telephony for A Fresh Start Post Pandemic appeared first on Sarv Blog.

The world is currently in crisis(yes, till date). Companies are forced to work from home. And employees are expected to meet deadlines to meet the challenges of telecommuting.

Needless to say, working from one room every day or sharing your workspace with loved ones is far from easy. And without the occasional water-cooled conversation, employees feel even heavier than their workload.

In addition, it is impossible for managers to understand the employee’s non-verbal cues through a computer screen. Video conferencing cannot be a successful substitute for one-on-one conversations, especially on sensitive topics such as performance reviews.

Although emails allow for consistent communication, they are too formal for meaningful employee communication. In addition, the endless flow of email can quickly become confusing and prevalent.

With such problems, your employees may feel out of sight. They may begin to wonder if their contribution will be noticed at all.

So how can you motivate your remote team?

Cloud solutions ensure that your employees stay productive and engaged while riding this emotional roller skate. They also help streamline and streamline communication with your remote team.

Why a cloud service?

Cloud Phone – A technology that facilitates the transition to telecommuting offers businesses efficiency and functionality. You can benefit from reduced overhead costs and increased productivity, while employees enjoy a comfortable collaborative environment, flexibility and comparative freedom.

If you want your team to stay focused or be creative when they work remotely, you need to introduce them to the field of cloud service. They should feel productive and not be overwhelmed by work. The mental health of your employees needs to be taken care of – if not you, who?

Cloud solutions can help you overcome all these challenges.

You can manage your business communications without restrictions or security issues, regardless of location or time zone.

You can offer employees full-featured desk phones. Unlike consumer phones, these phones instantly integrate with voicemail, business directories and other important aspects of the business phone framework. Gone are the days of tedious processes and weak security.

With a cloud phone, you get a monthly bill that includes the cost of all your extensions, even those used by your remote workforce. In addition, automated tools such as IVRs, chat robots, and voice transmissions help employees increase customer satisfaction and loyalty.

How can you motivate and enrich your telecommuting workforce?

Recent times have shown that a unified communications package is the best device for switching to remote settings.

Here are some hacking techniques to motivate and enrich your remote workforce with cloud-based tools.

Provide reliable and easy-to-use tools

Outdated and complex software can motivate your employees. Help them become more productive by upgrading outdated technology.

The cloud phone service is a feature-rich and business-friendly package. In addition to real-time analysis, it offers call scheduling, smart IVR routing, post-call surveys, voicemail, missed call services, automated bulk SMS, and more. These features automate manual operations, simplifying workflows.

Keep your team on the same page

For smooth operation, remote groups must be on the same page. Customer Relationship Management (CRM) systems and the integration of third-party applications make this possible.

These integrations enable your sales and support teams in a number of ways. Your employees can save the time and effort needed to constantly change screens, work efficiently, collaborate better, and provide a better customer experience.

Ensure quality conversations

A reliable communication system ensures high-quality internal conversations not only once, but every time a colleague contacts you.

Make your employees feel valued. Show them how much you value everyone’s work. Share the needs of each task with them and celebrate all their wins. Encourage them to come up with new ideas or strategies.

Here you can use the cloud to quickly set up conferences and web meetings and connect with remote groups in seconds. Keep the whole team connected to the cloud as if they were in the office.

Help your agents deal with high call volume

Dealing with high speech volume is difficult when the routine feeling of the agent is reversed. Although customer calls continue to grow, with remote setup, companies may be able to receive these calls.

In such cases, an IVR system is the right way to go.

Choose from pre-saved templates or create your own. Even better – choose the tones and phrases that best suit your business identity. Let your audience know about the status of your business and direct them to the self-service option for easier inquiries. Or, for more complex queries, direct them to an agent.

Take care of their mental health

Employees can be stressed about losing leads and mediocre performance. All this can significantly affect their mental well-being. Constant pressure can create a cycle of negativity that is difficult to break. So you need to alleviate the situation.

If you see a higher number of dropped calls, the Missed Calls service can help you effectively connect and reconnect with lost customers without being stressed by your employees. You receive real-time alerts for each missed call, including their number, details, and timestamp.

This service can also send automated SMS to callers informing them of a properly registered call. You can then call them later at a time convenient to both parties.

In conclusion

Remote working seems to be the way of the future. So it’s time to get your teleworkers on board.

Go beyond the usual feedback and build sensible working relationships with cloud services. Understand your team’s challenges and help them stay motivated and satisfied.

Add offers for your telecommunications settings, such as service packs, health benefits, gaming, team games, birthday celebrations, and more. With a combination of a strong telephone solution and consistent, positive and transparent inter-office communication, your colleagues are bound to move.

Define your approach to catapulting your team’s productivity to a new level.

The post Motivate, Communicate and Enrich Remote Teams with Cloud Telephony appeared first on Sarv Blog.

Although the hotel’s telephone system is still an important tool for customer service. Customers use it to make reservations, call the service center and receive room availability alerts. Let us discuss more about it.

What is a hotel phone system?

The hotel’s telephone systems will let you streamline all the communication channels of the hospitality establishments. In addition, stakeholders such as contractors, suppliers and employees use it to productively manage their operations.

In general, hotel brands focus on designing their telephone systems for their users, including in-house staff, stakeholders and customers.

Some of the key players and their interests in leveraging the centralized telephone system are:

Owner: An entrepreneur needs a smart phone system to keep his managers informed about his business regulations and financial matters.

Operator: This professional focuses on the functionality of the telephone system; they manage communication between guests and staff.

Guests: Hospitality prioritises guests and their needs. The hotel’s telephone system can provide services such as housekeeping, room service and concierge. Currently, guests of hotels and B & Bs use it mainly for Wi-Fi and internal communication.

It should be noted that traditional PBX phone systems are cumbersome for the hospitality giants. This is due to higher system maintenance costs, service bills and the extensive wiring risks involved.

In comparison, VoIP phone systems are more efficient, cheaper, more reliable and have a variety of integrated features for hotels. The VoIP telephone system is a popular means of communication in other industries as well. Sales representatives can make an important contribution to generating ideas.

Reasons to depend on hotel telephone systems

Any phone system performance and connectivity issues can degrade your business. A bad guest experience is an additional loss and hotels are starting to lose customers.

Here are the top benefits of a hotel phone system for hotels to improve the quality of their work and retain customers.

Less cost

The most important advantage of VoIP systems is the reduction of their total guaranteed costs. The addition of traditional wired PBX systems entails additional costs for setting up telephone lines throughout the hotel.

In contrast, you have to pay less for VoIP providers because there is no need for complicated logistics and wiring.

Work efficiency

VoIP phone systems with VoIP technology integrate with business management software and CRM models. Today, most hotels use CRM in their operations, along with integration with Google Workforce, Salesforce, and even Microsoft 365.

Here, using a cloud-based hotel phone system is valuable for employees to manage multiple tasks simultaneously. VoIP-based systems offer many features for easing your process such as booking, file management, data processing, and customer information management.

Customer service initiatives

Hotel telephone systems are mainly used to order room service or toiletries. However, the success of a hotel is determined by how quickly the staff responds and responds to customer requests.

Advanced telephone systems are important here. The hotel staff can systematically organize their services and ensure a top-class user experience on a daily basis.

Easy to use

VoIP phone systems are widely used and most of them simplify the overall performance of employees.

With the help of VoIP telephone systems, employees can seamlessly perform various outgoing and incoming communications. Some examples include the following.

• Consumers can use mobile VoIP applications and smartphones to stay in touch with employees, even while traveling.
• The process of booking and managing reservations is easier when connected to both computer and telephone systems.
• Requests from hotel guests, such as room service, are smoother.
• Recipients can more easily intercept and transfer their calls; this reduces waiting times and connection problems for potential customers and current guests.

Better check-in process

A VoIP hotel phone system is inbuilt with a unified structure. It works with cloud-based technology, making it easier for hotel staff to manage many tasks, including hotel check-in. Through this system, they can refer to customer data and check the availability of premises more quickly.

Features of the cloud phone system, such as activity flow, help employees keep track of call logs, such as caller name, call status, and missed calls. As a result, they can ensure better handling of customer requests.

Safer information management and communication

The hotel’s telephone systems, which use VoIP technology, allow hotel staff to provide greater information security for their guests. For example, they use features such as auto-delete to get rid of information after customers sign out.

As many travelers are concerned about the distribution of their personal information, providing this additional security would increase their confidence in your hotel service.

Better call management

“There’s only one boss. A customer.” – Sam Walton, founder of Walmart

VoIP customer systems are a significant boon for customer service. Guests often call reception for questions. However, because there are many calls from different guests to the reception desk, which often happens, not every customer can get through it.

VoIP phone systems offer a simpler user interface than unclear dialing plans associated with conventional hotel phone systems. This is useful for both guests and staff to monitor and track internal calls and their timing.

Conclusion

In general, VoIP telephone systems have a number of features that allow brands to take them over into their business. This technology in hotel business can improve customer engagement and experience. So, research wisely, check reviews and choose a reliable service provider for your hotel business.

The post Hotel Phone System: Are You Losing Customers In Your Hotel Business? appeared first on Sarv Blog.

The coronavirus crises have become so worse than anyone thought a few months ago. It has disrupted business so much that virtual working has become the new norm. Sudden switching of things has put most of them out of their comfort zones, especially those where telecommuting and virtual communication have never been available. Things are equally difficult for employees because they work from home with their productivity levels and technical problems. The biggest challenging thing for companies is coordinating and communicating with the clients.

Here, to get rid of all these issues effectively, probably cloud telephony can be the best solution. Although global companies have been using this technology for some time, it may be a novel concept for many in this situation. For this reason, it’s important to understand what cloud services are and how they can benefit your business now and in the future. Let’s discuss in detail how this works as an ideal solution for businesses during the lockdown

Before understanding how a cloud telephony system can help business communication, let us see the challenges the companies face with this new working model:

• Lack of communication in teams, with clients and customers in different locations
• Challenges in handling business calls when employees are not in the office
• Issues with accessibility which is making it difficult to manage teams remotely

To get your company back on track, it is important to know the challenges that employees are facing in such crisis situations. Fortunately, you even have a solution that you can depend on to meet these challenges and streamline good communication. So to find out solutions for all your issues, cloud telephony services can be the best option to opt for as it would solve each problem effectively. Let us see how this can get your organization back on track in the COVID-19 era.

1. IVR & Virtual Numbers: This is the best solution to manage business calls. Now everyone is working remotely; they might have trouble managing business calls; a cloud phone solution with IVR and virtual numbers is exactly what they need right now. One can easily optimize the campaigns to track customer calls in real-time once IVR is in place. Also, accessing the voice recordings is also best as it can be used to evaluate the quality of customer communication and the performance of team members when they communicate remotely. Virtual numbers allow agents to be available to all customers, no matter when and where they call.

2. Toll-Free Number: Want to be available all time for assistance? Try toll-free numbers. Apart from business, NGOs and government organizations are doing even more to help customers and the general public. This is possible through assistance or by merely raising awareness of social exclusion and other effective measures to combat the disease. Toll-free numbers are another element of cloud telephony solutions that will definitely play the best role in this context. The best thing about these numbers is that callers can connect without spending anything.

3. CRM Integration: If you want to serve your customers in a better way, CRM integration can help you. Although you need to connect with your customers now, better service during a crisis can strengthen long-term relationships with them and increase your brand’s credibility. A cloud service can be integrated with your CRM system to help your agents better serve customers. This allows you to analyze the management process, which also positively impacts sales and productivity.

4. Missed Call Services: The working model has caused stress for many of us because of sudden switching. Due to stress and simple IT issues, employees may get frustrated and may drop calls. To reduce the possibility of being unavailable, having a missed call service can be a great solution as it helps you track and then reconnect to the callers who are missed. The missed call alert will notify the employees in real-time so that they do not miss any calls.

5. Cloud Contact Center Solutions: This service will let you keep your communication high and running as cloud telephony is the best solution for communication-related and business continuity issues. So if you want to establish an efficient communication network that will connect remote workers, a cloud-based contact center solution is the best. It also has an analytical dashboard that will track, monitor, and manage the performance of employees.

Whether you are a healthcare organization, educational institute, or a product-based business, cloud telephony can help you a lot in the current scenario. So this is the time to grow, not to lose your business. Integrate your business with technology and serve your clients and customers in a better way.

The post How Cloud Telephony Can Grow Your Business In this Lockdown appeared first on Sarv Blog.

From the past few years, India has shown big growth in the number of startups. They are getting funded by several investors either from India or other countries. Indian entrepreneurs and business people have shown their skills and result of the unique and creative mind to the world and is now seeking for growing up more and more every year. According to NASSCOM Indian Startup Report, India has moved to third place for providing a conducive ecosystem for startups.

Whether you are a startup or a business, customer relationship is an important part of both lives. One way that helps in that is the Telephone. A business or startup needs to stay in touch to increase their chance of success. One way to make sure of it is Cloud Telephony. It does not only increases a startup’s chance to serve their customers in better ways but also help to answer customers’ queries.

A business should always opt for better Cloud Telephony Providers. Why? Because they are the source of better call lines and better voice transmission services. Not just that, they have a lot on the table to serve you with. When you are selecting them there are a lot of factors you should take notes of like, call services, call quality, time to take an incoming call, call connectivity and more. But what actually is Cloud Telephony?

What is Cloud Telephony?

So as we know, automation is taking more and more part of our business day by day. This same automation is here to help you with your business or startups. There are several different products and services that this technology has under its sleeves. It is like you are setting up a whole Telephony Department, the only difference is that you are setting up it on the cloud without investing a penny in the infrastructure.

In other words, we can describe its Cloud Telephony Solution as an upgrade of the IVR system by the cloud’s capabilities. You will be provided a dashboard from where you can manage all the process going under this automated system. Going with the right Cloud Telephony Service Provider can change the way customers look at your brand. It helps in building a better and long-lasting Business Customer relationship.

Cloud Telephony Advantages:

There are a lot of areas where it can actually help you in so many ways. So what you are getting after integrating your startup with Cloud Telephony Solutions.

No Cost on Infrastructure:

Startups are not usually stable, especially in its starting days. They sometimes need to switch to another location in short or in a span of a year. This relocation can be a bit hectic when a startup has to move its whole telephony setup to another location. Because moving a huge traditional phone system is inconvenient. Not just moving but if these systems fail at any point you need to call the operator and during that time you might lose some important calls.

So turning your face towards Cloud Telephony opens gates of relaxation for you. It also does not demand any additional infrastructure or hardware that you have to set up at your end. No hardware means most of the problems will be at the software end and those can be solved easily by your Service Provider.

Global Marking with Virtual Identity:

You are planning to make your footprint all over the world but suddenly one thing holds you back and that is your budget. With this piece of technology, you don’t need to hold yourself back anymore. All you gotta do is opt for a Cloud Telephony Solution that is Virtual Number.

You can handle your international clients on that virtual number. With this, the call will be directed to who is handling calls from that number. So without moving your startup now, you are able to help your international clients and answer their queries.

Protect the Identity:

Are your agents afraid of revealing their identity while calling or your client/ customer doesn’t want to reveal their identity while calling you? Well, it also has a solution for this. It provides number masking on both ends. So if your agent is calling to customers or clients then the client will not be able to see the number of the agent. The same will happen when the call takes place from the customer’s side.

So after the job is done, no one can bother no one. It is better if some things stay private because without privacy and order we will be just like animals.

Data-Backed Analysis:

If you believe in doing things with strategy and not just firing aimlessly to hit the target then cloud telephony solutions are your thing. In this, every call is being monitored and recorded by you and an AI-based system. Now all you need to do is grab this data from your dashboard. The software has analyzed it already, your role here is to take the data that is of your need and make strategies over that.

So these are mare but big changes that it can bring at your disposal when you integrate your business with this technology. Digitization is one basic need of today and with this automation system, you can take a step toward increasing your chances of success and serve your audience better every day.

The post Grow and Transform Your Startup by Integrating Cloud Telephony Solutions appeared first on Sarv Blog.

The Startup culture is widespread today but also stagnant. I see startups coming into existence with the speed of light. But only a few of them are able to plant their feet in the market.

Have you ever wondered why only 3 out of 10 startups survive?

Any guess…?

I have always been saying in my previous articles, and I still repeat that One decision can make all the difference. Believe me, it’s all about taking the right decision.

Adopting a certain technology can change the whole game. I’ll make it simple for you.

Let’s go back a few decades back when there were no instant means of communication. It’s indeed a fascinating journey where our ancestors blew animal horn in order to send a signal. Later on, airmail devised by pigeons and telegraphs came into existence.

But still, these were not meant for effective communication.

Thanks to Alexander Graham Bell who invented the wonderful instrument Telephone back in 1876. One of the most effective means of communication.

The telephone has improved the speed at which conversations move, and this is the reason it remains the favorite means of communication.

It is still in hot trend for customer engagement and lead generation.

But today our world is driven by technology. And this technology has moved telephone system to the cloud, unlike other things. So there’s no headache of managing the huge instruments.

And the technology which moved phone PBX over the cloud is known as cloud telephony.

In this article, we’ll discuss 5 questions that you need to ask yourself before selecting cloud telephony for your business. These questions will help you to know is your business really in need of cloud telephony or not.

1) Do your customer call you?

You are the only one who knows your customers well. So before switching to cloud-hosted telephony ask yourself – Do your customers really call you? If yes, then how many calls your business get in a day. If you receive less than 30 calls a day, then cloud telephony is not the solution for you. Apart from this recognize whether your customer.

But if you receive a huge amount of calls a day then in you’ll find cloud telephony extremely beneficial for you. Apart from this recognize whether your customer database and integrations have increased beyond your manual management or not.

So evaluate what are your business requirements and select the solution accordingly.

2) How much business does every call brings in?

This is secondary but a vital decision to define beforehand. Moving to the cloud is just like an investment. So once you have evaluated how many calls you get in a day, then you need to analyze whether these calls are really beneficial and meaningful for your business? Do these calls really bring in the business (leads)?

For example:

If my revenue last year was X then this year after moving to cloud telephony will I generate 2X ROI?

If your answer is yes, then you should surely opt for cloud-hosted telephony.

But if your answer is no then certainly it’s not worth the investment.

3) Does your business need a virtual mobile number?

The big plus point of cloud telephony is that a single virtual number is capable to serve all the business needs i.e. Voice Call Solution and SMS Solution.

But here you need to figure out an appropriate technique to choose the right kind of business number according to your business setup.

Let’s suppose, your business is based in Pune so it doesn’t make any sense to buy the Jaipur’s landline number. Furthermore depending on the nature of your business.

Depending on the nature of your business choose whether you need a Fancy CLI like 44554455 or an 1800 toll-free number.

4) What are the features available?

This is indeed a million dollar question you should ask yourself before switching to the cloud-based phone system. Though cloud telephony comes with a bundle of outstanding features but still examine whether they can be really useful for your business or not.

Have a look at the list of features which you should certainly look for -

• Call Recording
• Advanced Routing
• Automatic Call Distributor
• Skill-Based Routing
• Contact List Management
• Live IVR Design
• Reports and Monitoring
• Documented APIs

Take a look at this features and figure out how it can help to revolunatize your sales funnel.

5) Are there any hidden costs?

There are few cloud telephony providers out in the market who charges hidden costs in the form of maintenance costs, replacement cost, installation cost, continuity costs, etc.

But the few vendors provide free upgrades and eliminates all other costs. It’s pricing is 100% crystal clear which ensures the transparency of pricing. You pay as you use the services. They take care of all other stuff like installation etc.

So it’s highly recommended to clear these points at the beginning itself to avoid the confusion and for better transparency.

In my opinion, you should list out all your problems on a piece of paper and inquire your cloud Telephony Provider how the system is going to address the problem.

Communication is the lifeline of any business. And the more you research, the more you’ll explore the ways to provide better communication and can serve your business. But in a nutshell, I wish to say that the cloud telephony can prove to be a game changer for your business. It serves a long-lasting enterprise level to your business.

Don’t give a second thought. Get it now (y)

If you still have any doubt or query then feel free to reach us. Drop us a note in the comment section below and we would be glad to assist you.

The post Are You a Startup? 5 Questions to Ask When Buying Cloud Telephony appeared first on Sarv Blog.

The whole world today is digging out the ways to provide better customer service. And they are doing so because they know the power of customers.

Do you also want to give better customer assistance, support them 24×7 and give your business a cutting edge?

I believe you all aspire to the same.

It brings me no surprise to know why “Providing Better Customer Service” is in trend nowadays.

According to Gartner’s survey, More than 50% of organizations will redirect their investments to customer experience innovations by the end of 2018.

Walker Study states that by the year 2020 customer experience will overtake price and product as key brand differentiation.

Image source

SMEs today work day and night to launch the best product in the market. But the truth is:

No matter how big your company is, or how many skilled employees your company has. In the end, the only thing which counts is how you treat your customers.

Like it or not, but your business is always known by the happy customers you have and what values you give to the society, not by how great your product is. Believe me, customers can either make the business or destroy it.

So the bottom line is: “Customers are the pillars of any successful business”

If the whole story revolves around creating happy customers then what is the one thing you can do to improve the relationship with customers? How can you ensure no customer gets greeted by a busy tone? How can you make sure that all your customers are being attended? How can you end the call with a smile on customer’s face?

Confused?

The solution is as simple as it’s overlooked “Cloud Telephony”

Wondering what I’m talking about? Let me make it simple for you.

Let’s assume Success is a mountain elevated at great heights. And your business is a rock climber who is trying to get to the top. Here cloud telephony is like the foothold which holds your feet at every point and helps your business to climb higher and higher.

Unbelievable?

Let me throw light on some facts:

Cloud Telephony is up to 40 times more cost effective For SMB.

According to a market survey, 95% of businesses are already using cloud telephony.

During 2000 Cloud Telephony played a key role in the emergence and growth of BPO sector in India.

According to recent market research, Cloud Telephony market in India is expected to touch $1.8 billion.

Cloud Telephony removes the barrier and makes communication effective and simple between people from different regions. Not only this, it is also compatible to meet all the business needs.

Here’s how cloud telephony can help your business.

1. Personalized and Better Customer Service

Cloud telephony helps you to give personalized experience to your customers. Simply integrate your CRM with IVR and you are all set to provide a customized experience to all your callers. Addressing all the callers with their names without letting them repeat their personal details was never so easy until cloud telephony came into the existence.

It enables your business to handle huge call traffic all at once. The cloud-hosted IVR attends the call and delivers pre-recorded message. And if the customer doesn’t get satisfied then the call gets transferred to the live agent. The automated system decentralizes all the calls to the available agents in order to handle the huge traffic. This ensures smooth functioning of call flow and leaves an everlasting positive impression on customer’s mind.

2. Allows Customers to Reach You Instantly

Yes, you heard right. Cloud Telephony solution enables customers to reach you easily and instantly. Cloud telephony solutions offer toll free number which can be easily remembered by your customers. Besides this, it’s free from callers end. This also encourages customers to call you whenever they wish to. A tollfree or vanity number creates a credible image of a business. Many research studies have found that a toll free number can improve sales by 30%.

3. More Opportunities

Undoubtedly cloud telephony service helps your business to pursue more opportunities. You can scale up infinite opportunities with this amazing marketing tool.

Let’s suppose a random customer landed on your website seeking the same services you offer. He got all the details over the website. So what next? Will you let that customer go?

You wouldn’t wish that.

By simply implementing a small “Click to Call” widget will prompt the customer to get connected with you easily. When clicked, this widget will initiate the call and connect the customer to the available agent. This ensures that your customers don’t navigate somewhere else because of lack of customer support.

4. Ensures Every Lead is Attended

With cloud telephony, you never miss a potential customer, even if the call is missed. First, you can be sure that none of your customers will get to hear the busy tone. Second, all the call details are saved at a single place, So, if the customers call doesn’t get answered, then their details will be passed on to the sales representative, and customer will surely receive the call back from the company.

Moreover, you can also be ensured that leads are being followed up time to time. This gives customers a sense of being cared and attended.

5. Marketing Campaign

Let’s suppose you’re going to run 2 campaigns altogether. Buy two different toll-free number (or virtual numbers) for both the campaigns. This way you can track responses of both campaigns. Furthermore, you don’t even need any infrastructure for this as everything happens over cloud.

You can also use your tollfree vanity number in your email marketing campaigns and SMS campaigns as call-to-action.

You can also put your virtual mobile number on your business cards and print media.

I hope by now your problem to provide better customer service is solved. Go and get the cloud telephony now.

Drop your views and thoughts below in the comment section. And we shall be back with more insights on cloud telephony.

The post Is Cloud Telephony The Answer For Better Customer Service? appeared first on Sarv Blog.

Have you ever tried upgrading your traditional communication system?

Yes..!!

But, confused?

That how you’ll gonna handle the advanced technology like cloud based telephony solutions. So let me tell you using cloud telephony is very easy and remotely controlled technology. Even, for using cloud telephony, you don’t need any hardware also.

Let’s spill the cloud telephony things here in details:-

Cloud telephony service shifts your business customer communication to the cloud. It a messaging and voice service that replaces the old traditional calling system for customer support. You don’t need to invest in setting up a big server in your workplace for data.

Also, the data on the cloud is safe and stored securely for your future accessibility. You can also run surveys, Let your customers feel, their views are earnest for your business. Send bulk messages or voice messages.

Ask about their reviews for your products or services to get the feedback for further improvements.

1. Complete the startup challenges innovatively:-

Today, there is the number of start-ups with their different kind of business ideas. If the same sort of business represented with some extra topping will complete the challenges in a more innovative way. And for that kind of productivity in your business cloud telephony is the best option. Use the cloud-based telephony to show your business invention ideas on all of the communication platforms.

Cloud telephony will help you to manage your customers by engaging them with your business by its advanced technology features. The challenges faced with the full proof plan will give you the success.

Discuss how cloud telephony help you in startup challenges:-

Startups are not initiated with a tremendous team, right? So for a small group, handling all the things make the team members frustrated sometimes. Cloud telephony handles the most important part of your business, customer handling professionally. So your team members can do more activities without worry.

With cloud-based telephony service, you can manage all your data and can analyze your leads for making future strategies.

Investing in cloud telephony seems very wise decision for your startup business and must try technology for completing business challenges.

Also Read: Key Benefits of Adopting Cloud Telephony for Your Business

2. A Future-proofed service for businesses:-

Cloud telephony features are growing and updating continuously as technology booming. The best part is, you don’t need to worry about the updates, cloud telephony service providers update the features time to time according to the market requirement.

So, if you use cloud telephony service, it’s future-proofed for your business growth. The software you installed for customer support is fully featured; you can customize it according to your business need.The second biggest point that proves this service is future-proofed is, Your data are stored on the hosted cloud server, you don’t need to worry about the disasters also. The hosted cloud service provided the disasters recovery management.

You can recover all your customer’s data when it’s lost due to some disasters.

3. Remote working mode “ON” with Cloud Telephony:-

According to today’s business trend, for making a customer’s your business delight. You have to go at their places to convince them. In this situation when you are out, there are 100% chances to miss some potential customers by not attending their calls.

But, fortunately, you have a service cloud telephony, which breaks the barriers of location and access of your customer calls. You can remotely access your calls from outside your workplace. It will improve the work efficiency of the employees and vendors and also makes them more productive.

4. Multi-device access help to update instant changes:-

Cloud phone system gives the facility to access the panel from multi devices. So, using your mobile phone, you can update your changes instantly. Using business applications in your mobile phone now is in the trend. Like if you want to update your working hours or vacation list and more updates which notify your customers about your work, so you can do it from your end anytime from any device you have.

Cloud promotes mobility, and hence the TAT for any concern is reduced by more than 50% according to Deloitte Report. These are some essential things you should know before using this cloud service for your business.

So, keep upgrading your business customer support services by using the best cloud telephony services providers in India with the advanced and latest technology up-gradation all the time.

Keep growing and keep smiling.

The post 4 Things About Cloud Telephony You Should Know appeared first on Sarv Blog.

Somewhere in your lifetime, you might have heard that moving to the cloud can benefit you in no time.

If your answer is “Yes” then surely you are on the right track.

Recently I have been researching and writing a lot about cloud telephony and one thing I can say for sure is that cloud telephony solutions provider can take your business to another level in no time. So now make your business look bigger and more established.

To put it in simple words cloud telephony is a technology of replacing business telephone with cloud-based telephony.

1) Deployment of IT team: One of the biggest advantages of cloud-hosted VoIP is that you don’t require a high professional IT team to manage your phone lines neither you need to have an on-site infrastructure. From hosting to maintenance your cloud telephony provider will take care of everything. And this automated system also brings you transparency. So now keep an eagle eye on all your business activities and track all your calls.

2) Portable: Internet is the main infrastructure of cloud telephony solutions. As long as you have internet you can run your business and work from anywhere. Thus you also get the flexibility to hire a team in different locations. Easily change the user setting for voice messages and browse your call activity from anywhere. Cloud VoIP providers also offer mobile apps, hence you also get an option to access the system from your smartphone or tablets.

3) Cost efficient: With hosted VoIP Solution you can cut on your operational cost as it’s far cheaper than the traditional phone system. No headache of installing hardware. On the other hand, hosted VoIP allows you to pay as you go. Moreover, this will also help you to keep a track of your budget. Not to mention, the lack of physical hardware will save on your costs and up-gradation cost as it’s hosted on the cloud.

4) Scalable: I think as your business grows so your call rates also increase. Cloud-hosted Telephony is highly scalable. It can be easily scalable according to your business size. It can seamlessly accommodate with the huge traffic of calls. All you have to do is direct the number and add some extension with just a few clicks. It allows you to operate in one straightforward communication channel without any hassle.

5) Big Image: Your business naturally looks bigger than actual with the automated system. Cloud hosted solutions makes your business look more professional with a personalized greeting, call management support etc. Boost your company image with this simple marketing tool.Cloud telephony proves to be best for SMEs and startup as with cloud telephony your business reflect the MNC image. It enables the business to deliver faster outputs. Employees get more time to do value-added work.

Also Read:- Top Benefits Switching Cloud-Based Phone System

So, go ahead and get cloud telephony today for your business to leverage best out of this technology.

Hunting for the best cloud telephony provider?  Contact sarv.com and get a free demo

The post 5 Key Benefits of Adopting Cloud Telephony for Your Business appeared first on Sarv Blog.