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Interactive Voice Response (IVR) technology allows interaction between a customer and computer via telephone. It plays a very crucial role in providing efficient customer service. It is cloud telephony service which is increasingly being implemented by both small and large businesses to improve overall customer experience and to cut business costs.

The users can access the information from anywhere at anytime simply by following on-line instructions. IVR is used for many purposes such as- phone surveys & polls, office call routing, Check bank account balance & transactions, call center forwarding, checking movie & venue schedule, order status, appointment reminders etc. To know more about IVR, read our previous articles. Read More

Interactive voice response (IVR) offers a bridge passing information asked. Plays a crucial role in providing efficient customer service. The users can access the information from anywhere at anytime simply by following on-line instructions. If you implement it properly, it can increase customer satisfaction, ROI & offer new services.

IVR’s can provide information to callers in one of two ways:

Pre-recorded information

No headache, simply pre-record your voice for certain cases like, Examples are: procedural or “how to” information like Income tax filing procedures, bank account opening or credit card application procedures, etc.

Live information from database

These IVR’s get information from databases, convert to voice, and speaks back to the caller. Examples include Phone banking (where you call in, dial in your account number and can hear your account balance on phone), Courier package tracking (where you call in, dial the tracking number, and the system tells you whether the packet has been delivered or if it is in transit, etc.)

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Cloud Telephony is future of telephony services, Ordinary telephone (Landline, Mobile & PBX) is not fulfilling need to business. Telephony is experiencing variation everyday  & in today’s world, cloud telephony is the term often used in corporate world. It is multi-tenant structure where multiple users simultaneously share the resources.

Cloud telephony delivers web based or automated telephone applications. It is an innovative & latest phone solution thus reducing your business expenses. Cloud telephony refers to a online communication system and this requires to setup own data-center to give it a regular monitoring and carve out the best results and services. All the applications which are cloud based are hosted on Internet. Cloud telephony checklist is mentioned below: Read More

What is IVR System?

Interactive Voice Response(IVR) refers to technology allowing interaction between human and computer via telephone. IVR system can read touch tones & voice input using DTMF (Dual Tone Multi Frequency), and provides relevant information. It is a smart technology which can handle a large volume of inbound calls.

This application is used for many purposes such as- phone surveys & polls, office call routing, Check bank account balance & transactions, call center forwarding, checking movie & venue schedule, etc. Read More

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