Interactive Virtual Receptionist(IVR) is an automated cloud telephony system that directly interacts with the target people in order to gather desired information and route the calls to the specified recipients. It has played a major role in every political campaign promotion since its existence as it possesses a large number of benefits. Read More
In the world of digitalization, adopting new technology every now and then is a must! Being familiar with the latest digital trend highly affect every kind of business. It helps to cut the competition (the one who are using outdated technology) and also gives your customer an overwhelming experience.
Customer service is a major part of any business growth. Providing good customer service takes a business forward. For this, you need to embrace technology in your customer service plans. Read More
IVR (Interactive Virtual Receptionist) refers to the interaction of human and computer telephonically. Every call center, big or small, requires a number of employees who could attend the callers.
IVR basically serves this business need of the call center. It acts as an auto attendant who redirects the callers by simply pressing a button.
Time has come when you have to give up traditional methods and need to adopt the latest technology. As a call center, the one major step you must take is to switch to IVR technology.
Switching to IVR can do wonder to your business. This is a way to beat the competition or at least you may not lack behind. It can save you precious time and money of course and you would never ever miss out any lead due to its 24X7 availability. This simply turns out to increase the productivity of the call centers. Read More
Are your customer support team giving their 100% to customer’s satisfaction?
Yes..!! Still missing the hot leads, due to not connecting with the customers on time.
Okay! Then what?
I guess, now you are thinking to add more team members to your customer support team. But you need a good budget for hiring more teammates.
May I help you in this situation?
Hire a virtual receptionist..!!! Read More
Imagine a situation, when your very potential client is trying to connect with you and unfortunately you’re outside that time.
Then, your receptionist picked up the call and said words like
He is unavailable…
You can call after some time.
You need to..
What if instead of these lines you get to hear,
I’ll be glad to find out for you.
So and so seem to be busy in a meeting, but I’ll happy to arrange a return call for you as soon as the meeting is over.
If you want, I’d happy to arrange a salesperson to assist in your case. Will that work for you?
This simple change can improve your first impression in such a high extent that increasing sales for you will become an easier task. Read More
Are you missing your important business calls? Your leads are getting slipped by your hand? Don’t panic! Your virtual receptionist will help you in guiding your clients or get connected with you when you are busy in some other important work. Hiring a Virtual Receptionist or using an IVR technology will help you in saving your money, your resources and your time and I hope those are the real things needed to make a successful Business man.
Here are 5 reasons why we should go for a Virtual Receptionist. Read More
Consistent marketing can give your company a recognition. You can reach your audience with an effective marketing plan, and it is easy to your customers to find your company or services. Organizations must consider voice services in their marketing strategy.
Voice branding can make a more visible image for your business or company. For businesses, websites can help to get found online but a phone call converts a caller (Lead) into a customer (Sale). With voice services, customers can easily reach to you & you can answer their queries. So you can improve customer satisfaction. With cloud based voice branding, you can provide customer service from anywhere. Read More
We have already given a brief overview of IVR, how this system works and what are the associated benefits- Read previous articles. You will also get the details about cloud telephony and different industries where this service will prove advantageous.
What is IVR?
Interactive Voice Response (IVR) refers to technology allowing interaction between human and computer via telephone. IVR system can read touch-tones & voice input using DTMF (Dual Tone Multi Frequency), and provides relevant information. It is a smart technology that can handle a large volume of inbound calls. Read More