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Technology News, Thoughts 0 comments

Blog-Role-of-Agent-CX

What’s the primary objective of contact centers? ‘CUSTOMER SATISFACTION’ As per the traditional KPIs, customer satisfaction is calculated on the average time a customer spends on hold, how swift is the agent’s answers, and how quickly was the resolution provided? There is a direct connection between customer experience and frontline productivity. Make an effort to boost it, carefully consider and analyze agent tasks/issues that arise.

Great Agent Experience

For a high quality of customer satisfaction and organization productivity, eradicate or work on barriers that boost agents’ performance. As per Gartner, alleviating the agent experience will ultimately increase the customer satisfaction rate by 11%. Further, experts suggest developing customer experience management (CEM) and dealing with customers as individuals. Read More

Hosted IVR, Technology News 0 comments

Blog--Call-Center-GuideIntroduction:

The business call center is known to handle a huge number of calls in one day. It is practically impossible for an individual or a team to do this. So we need artificial intelligence to help agents with their day-to-day customer relationships. This guide will help you understand why and how you can handle large number of calls.

This is where call center software comes in handy. This streamlines the process and creates a well-coordinated communication channel. It also allows the center to systematically manage overflowing calls. Read More

Marketing, Technology News 0 comments

Blog-ACD

“This is frustrating that I have to call so many times, but not one agent can help with my problem,” do these complaints sound similar? Well! several agents can relate to it, but using cloud contact centers can help you reduce or eradicate these issues. There is a lot of pressure on contact center professionals these days, including management of queues, technology, quality, KPIs, and a lot more.

Satisfying customers are the ultimate idea businesses with staying power have been directed to. An added care and elevated position in business strategy often come with an expectation of near-perfect execution. Perfection isn’t possible, but excellence is!

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Technology News, Thoughts 0 comments

Work-Efficiency-Blog

Introduction

The work from home edition has completed a year following the pandemic (the life-threatening Coronavirus), which is expected to extend another year. Initially, Corona was only known as a drink to enjoy, however now it is known as a ‘virus’ that has disrupted the world economies. During the pandemic, not everyone got the opportunity to work from home. Many lost their businesses, many lost their jobs, and more importantly, many lost their loved ones.

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Technology News 0 comments

technology-improve-customer-experience

There was a time when a buyer or a consumer used to contact the seller to purchase something. This moment is where a seller has to convert that potential buyer into a customer. But, as technology advanced, the gap between buyer and seller and the process of contact has widened up. Now between a consumer and seller, there are social media, ads, reviews, and other customers experience. Read More

Technology News 0 comments

Why Companies Prefer On-premises Setups/Software

We all are worried about security and privacy in this era of the Internet. Everything is up in the cloud now; nothing is stored in your local drive. It is secure, but most of the firms don’t want their personal data to be uploaded to third-party servers. So we introduced ‘on-premises setup‘ for all our users. If you want, we will setup Sarv Wave onto your premises (your servers), and from that very moment, every data you make through our software will be saved on your premises. No third party or our involvement will be there, related to data. We will take care of the software, and the data is all yours. In short, privacy one hundred percent.

On-premises software means that data is available on-site, on your premises, unlike hosting on a server or in a data cloud. The company downloads the data behind its firewall. Read More

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