Are your customer support team giving their 100% to customer’s satisfaction?
Yes..!! Still missing the hot leads, due to not connecting with the customers on time.
Okay! Then what?
I guess, now you are thinking to add more team members to your customer support team. But you need a good budget for hiring more teammates.
May I help you in this situation?
Hire a virtual receptionist..!!!
The virtual receptionist will improve the way to your business style. It will help you to frame a meaningful relationship with your customers.
The virtual receptionist is the part of interactive voice response (IVR) system, and an IVR service gives you a great way of connecting with the customers even after the working hours without any interruption.
Record a customizable greeting for your customers when they are interacting with the IVR.
This feature of the IVR is fully customized, you can check and update your welcome messages on a regular basis, for good customer experiences.
Live call monitoring panel, help you to analyze all the live activities on your panel.
The real-time reports help your business for improving the scripts and processes by taking a brief review of the agent’s performance and customer responses.
Take a look here on live call monitoring panel :
In this report, all the active calls shown in the panel. Now see the specifications of this board one by one, and learn how it works for you.
Interactive voice response secure your caller’s data and maintain this data securely from its end. And we can say, IVR system a safe place for storing data.
The sheltered record of all your customer’s call will help you to use these caller’s number for the further uses in future. This business information is beneficial for the making new business strategies.
An example of Log report will show you a secure database :
A call log report keeps track of all the received calls. Have a look at this call log report, in this report all the required caller details are mentioned.
Now see the bunch of benefits of call log report for your business :
Your customers connect with you for getting the perfect solution to their problems. So, let them talk directly with the experts, who can explain the solutions in a better way.
The call routing feature of IVR connects the caller’s directly with the experts. IVR inputs helpful in this situation, like after welcoming messages virtual receptionist can guide the callers with the inputs.
Let’s take an example for understanding IVR inputs in a better way :
Suppose you are running a business of providing the business promotion services like email marketing, Bulk SMS, and toll-free number, etc. And for all the services you have the specialist.
Now, When your customers call you, your virtual receptionist will ask them, that whom they want to talk.
And according to the inputs the IVR route the calls for solving the customer’s issues.
So, then if you want to look big in the business and want to build an image of business pro in your industry, Try it now!!!