Interactive Voice Response (IVR) technology allows interaction between a customer and computer via telephone. It plays a very crucial role in providing efficient customer service. It is cloud telephony service which is increasingly being implemented by both small and large businesses to improve overall customer experience and to cut business costs.
The users can access the information from anywhere at anytime simply by following on-line instructions. IVR is used for many purposes such as- phone surveys & polls, office call routing, Check bank account balance & transactions, call center forwarding, checking movie & venue schedule, order status, appointment reminders etc. To know more about IVR, read our previous articles.
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