Gone are the days when UCaaS (Unified Communications as a service) and CCaaS (Contact Center as a Service) were viewed as separate entities aimed at various user groups. Today, platforms and capabilities are converging to assist enterprises and contact centers in improving customer and employee experiences.

Why does your business need UCaas and CCaas integration?

Whether you own an on-premise contact center or not, keeping customers happy is one critical priority for every business, including yours. You may be looking for solutions for expanding and managing your remote teams without affecting their productivity. Or you may be seeking technological solutions that improve the efficiency of your business teams.

If that describes your situation, there are two steps you need to take:

• The first is an openness to cloud-based UC (Unified Communication). It is true whether you are looking for more than mere telephony or a premise-based UC. It consolidates and integrates communications with exclusive features like bridge calls, call routing or forwarding, voice to email transcription. To be specific, UCaas facilitates in-office collaboration and supports mobility.

• The next is to see the value of integrating the two exciting technologies that can improve your ability to respond to your customers’ needs promptly and effectively.

Benefits of integrating UCaaS and CCaaS

Now when you have realized the importance of UCaaS, let’s find out the benefits of integrating your contact center with your business:

Customer centricity

Allowing experts team to interact with the customers, in addition to the contact center executives, brings customer to the center.

For Instance, when agents are unable to manage client issues on their own, the interference of the experts enables them to resolve the issue. That further develops confidence and trust among the customers. It is possible only when your contact center integrates unified communications platforms.

The effective combination of UCaaS and CCaaS is the novel approach that enables firms to provide unprecedented levels of customer service. Agents may now draw on the experience of the entire firm, and office workers can now communicate directly with consumers without duplicating the efforts of the contact center.

Strengthen the backend collaboration

Workplace information silos have been a source of anxiety for far too long. The more inefficiencies, errors, and time-consuming difficulties you have amongst different groups of people, the more likely your business will suffer profitability.

Experts opine that collaboration is much smoother when UCaaS and CCaaS are merged. Contact center agents and internal departments can work together directly. Passing a warm lead to the sales department from the contact center will take only a few minutes.

Data Visibility enables better insights

Hundreds of millions of bytes of data are created every day due to the massive migration to digital space. Enabling businesses to use the proper field data to understand their customers better and provide more pleasing customer experiences is incredibly useful.

The convergence of UCaaS with CCaaS allows corporate management teams to have a 360-degree view of client interactions. As a result, establishing a single point of truth for data analytics becomes more straightforward. Besides, some of the merged solutions of both the technologies with enabled AI help the businesses identify patterns and relationships, making the data more insightful.

Business Agility

The most critical benefit of linking UCaaS and CCaaS is evident in the post-pandemic era. As the times are uncertain, businesses need to ensure that they are up and running irrespective of the external situations. The technological integration of these two tools keeps the teams aligned and working.

Besides, the recent shift to a hybrid and remote work culture required many businesses to invest in cloud-based solutions. Most importantly, along with the streamlined communications, policy implementation and tracking privacy and access are easier since everyone will be accessing from a common cloud-based ecosystem.

Cost-effectiveness

Cost is a crucial point for any decision-making in a business, even if it is about investing in innovation. However, cloud-based communications come with little initial investment, lower maintenance costs, and many other ways to save on cost components.

The combined environment of CCaaS and UCaaS will take your team’s productivity to the next level, allowing you to build and develop strong customer relationships. As a result, earning maximization will be your last concern.

Save Your Communication Expenses With UCaaS and CCaaS Integration 

When the world is changing quickly, the cloud-based ecosystem is the best way to ensure flexibility and agility. Instead of juggling tasks, your personnel can focus on more strategic activities.

A suitable cloud telephony service provider like SARV would also offer required training to your team for smooth functioning in the future as well. Give your brand amazing benefits of integration and let your customer journey mapping run smoothly. 

For more information about how unified communication services can help your business, contact our experts at 9111-9111-00 or 1800-123456-001 or drop an email at sales@sarv.com.

The post 5 Benefits of Integrating UCaaS and CCaaS for Your Business appeared first on Sarv Blog.

The ongoing coronavirus pandemic has affected many aspects of our lives, including our work and business. In such a scenario, it is natural for business owners and entrepreneurs to refrain from starting a new business. But that doesn’t have to be the case.

A pandemic is a new norm and companies are adapting quickly to the precarious working conditions that come with it.

Everyone faced the consequences; small businesses and marketers have been hit particularly hard.

But we do not have to lose heart. Businesses and economies that have changed rapidly have not perished. Some have even flourished. Many systems are set up overnight to help businesses operate remotely and safely during a pandemic.

So don’t let a pandemic hinder your business plans. There are tools to help you get over the storm and get up.

A cloud phone comes to the rescue

A cloud phone is an intelligent solution for your communication needs, making old world infrastructure such as wires and landlines completely redundant.

A pandemic does not mean that you should disconnect from your customers anymore. In the post-pandemic business environment, digital delivery features are emerging and the possibilities with the cloud phone are endless.

What can a cloud phone do for you?

• This can help you penetrate remote areas that could not be reached due to the pandemic
• Quickly distribute information to your customer base using cloud telephony solutions such as voice broadcasting and bulk text
• Thanks to automatic call setup, such as IVR, you can serve your customers around the clock and you are not restricted by a real-time operator or administrator.

The cloud telephony tools at your disposal

There are several cloud phone products that make your business smooth and efficient, especially when employees work remotely.

1. IVR:

IVR, or Interactive Voice Response, is a telephone system that responds to customer inputs through an automated process and redirects the call to a preferred agent, eliminating a real-time operator request for much of the process.

Intuitive IVR is the advantage of any customer-centric business and is one of the most powerful cloud phone tools at your disposal in the midst of a pandemic. Advanced features such as call barring and whispering allow drivers to whisper calls in real time and provide the ultimate in customer service by guiding customers through efficient handling. If you have an IVR number, you can receive many calls. Your calls are identified, separated, and routed to the right place every time. In addition, the system can be easily integrated with your CRM application, making the whole process smooth.

2. Toll free number:

In addition to offering a free communication channel to free customers, a toll-free number also adds prestige to your brand. With this convenient connection, customers all over the country can easily call you. An easy-to-remember number pattern will quickly increase the memorization of your brand among customers.

It’s worth noting that in addition to existing customers, a toll-free number helps create many new leads with minimal investment of time. Enhanced customer support is also available through the toll-free number. With Call Forwarding, you can easily forward customer calls to your personal number even when you are away from work. This helps you work in a location-independent way and be available to customers at all times.

3. Virtual number:

A virtual number is a number that does not have any physical phone line. With this phone number, you can get the impression that there are local numbers in your area. Let’s say your business is located outside of India and you have customers throughout the United States. You can have virtual numbers in Los Angeles, New York, and elsewhere without having to have a real leased line in those cities.

Similarly, if you have operations across India, you can get local numbers too. Virtual numbers can also be used for a variety of marketing campaigns, allowing you to even track the performance of each campaign. When you link to this virtual office, it basically allows you to be present anywhere in the world.

4. Bulk -SMS:

With this feature, you can send text messages to thousands of people in a matter of seconds and wait for several of them to call you back. This is great for sending promotional and transactional messages to your audience. Unlike skipped emails, SMS is easily accessible. The fact that you receive all the information at your fingertips increases the frequency of opening SMS compared to e-mail.

SMS sends your message instantly and significantly increases the engagement of your campaign.

If you are unsure about starting a business because you don’t know how to connect with your customers in the middle of a pandemic, or how you even plan to acquire customers, a cloud phone can help you overcome this problem. And now you know exactly how.

Conclusion

Post-Covid-19 customer trends show that adaptability and flexibility must be the new pillars of business management. It is essential for organizations to reinvent themselves and be prepared to communicate with customers in an innovative way. Frequent communication and stability are key, otherwise the company may lose customers. The current mantra is: simplify, organize and automate your business. The pandemic is not over and you can take advantage of this technology easily. And cloud phone solutions can help you do just that.

The cloud phone also stores data so your business can go back to it and learn from past communications. The calls can also be analyzed later to observe the nuances of the conversations. Similarly, recordings can be used for both training and recruiting to speed up your business and ethos.

The post Cloud Telephony for A Fresh Start Post Pandemic appeared first on Sarv Blog.

The world is currently in crisis(yes, till date). Companies are forced to work from home. And employees are expected to meet deadlines to meet the challenges of telecommuting.

Needless to say, working from one room every day or sharing your workspace with loved ones is far from easy. And without the occasional water-cooled conversation, employees feel even heavier than their workload.

In addition, it is impossible for managers to understand the employee’s non-verbal cues through a computer screen. Video conferencing cannot be a successful substitute for one-on-one conversations, especially on sensitive topics such as performance reviews.

Although emails allow for consistent communication, they are too formal for meaningful employee communication. In addition, the endless flow of email can quickly become confusing and prevalent.

With such problems, your employees may feel out of sight. They may begin to wonder if their contribution will be noticed at all.

So how can you motivate your remote team?

Cloud solutions ensure that your employees stay productive and engaged while riding this emotional roller skate. They also help streamline and streamline communication with your remote team.

Why a cloud service?

Cloud Phone – A technology that facilitates the transition to telecommuting offers businesses efficiency and functionality. You can benefit from reduced overhead costs and increased productivity, while employees enjoy a comfortable collaborative environment, flexibility and comparative freedom.

If you want your team to stay focused or be creative when they work remotely, you need to introduce them to the field of cloud service. They should feel productive and not be overwhelmed by work. The mental health of your employees needs to be taken care of – if not you, who?

Cloud solutions can help you overcome all these challenges.

You can manage your business communications without restrictions or security issues, regardless of location or time zone.

You can offer employees full-featured desk phones. Unlike consumer phones, these phones instantly integrate with voicemail, business directories and other important aspects of the business phone framework. Gone are the days of tedious processes and weak security.

With a cloud phone, you get a monthly bill that includes the cost of all your extensions, even those used by your remote workforce. In addition, automated tools such as IVRs, chat robots, and voice transmissions help employees increase customer satisfaction and loyalty.

How can you motivate and enrich your telecommuting workforce?

Recent times have shown that a unified communications package is the best device for switching to remote settings.

Here are some hacking techniques to motivate and enrich your remote workforce with cloud-based tools.

Provide reliable and easy-to-use tools

Outdated and complex software can motivate your employees. Help them become more productive by upgrading outdated technology.

The cloud phone service is a feature-rich and business-friendly package. In addition to real-time analysis, it offers call scheduling, smart IVR routing, post-call surveys, voicemail, missed call services, automated bulk SMS, and more. These features automate manual operations, simplifying workflows.

Keep your team on the same page

For smooth operation, remote groups must be on the same page. Customer Relationship Management (CRM) systems and the integration of third-party applications make this possible.

These integrations enable your sales and support teams in a number of ways. Your employees can save the time and effort needed to constantly change screens, work efficiently, collaborate better, and provide a better customer experience.

Ensure quality conversations

A reliable communication system ensures high-quality internal conversations not only once, but every time a colleague contacts you.

Make your employees feel valued. Show them how much you value everyone’s work. Share the needs of each task with them and celebrate all their wins. Encourage them to come up with new ideas or strategies.

Here you can use the cloud to quickly set up conferences and web meetings and connect with remote groups in seconds. Keep the whole team connected to the cloud as if they were in the office.

Help your agents deal with high call volume

Dealing with high speech volume is difficult when the routine feeling of the agent is reversed. Although customer calls continue to grow, with remote setup, companies may be able to receive these calls.

In such cases, an IVR system is the right way to go.

Choose from pre-saved templates or create your own. Even better – choose the tones and phrases that best suit your business identity. Let your audience know about the status of your business and direct them to the self-service option for easier inquiries. Or, for more complex queries, direct them to an agent.

Take care of their mental health

Employees can be stressed about losing leads and mediocre performance. All this can significantly affect their mental well-being. Constant pressure can create a cycle of negativity that is difficult to break. So you need to alleviate the situation.

If you see a higher number of dropped calls, the Missed Calls service can help you effectively connect and reconnect with lost customers without being stressed by your employees. You receive real-time alerts for each missed call, including their number, details, and timestamp.

This service can also send automated SMS to callers informing them of a properly registered call. You can then call them later at a time convenient to both parties.

In conclusion

Remote working seems to be the way of the future. So it’s time to get your teleworkers on board.

Go beyond the usual feedback and build sensible working relationships with cloud services. Understand your team’s challenges and help them stay motivated and satisfied.

Add offers for your telecommunications settings, such as service packs, health benefits, gaming, team games, birthday celebrations, and more. With a combination of a strong telephone solution and consistent, positive and transparent inter-office communication, your colleagues are bound to move.

Define your approach to catapulting your team’s productivity to a new level.

The post Motivate, Communicate and Enrich Remote Teams with Cloud Telephony appeared first on Sarv Blog.

The Startup culture is widespread today but also stagnant. I see startups coming into existence with the speed of light. But only a few of them are able to plant their feet in the market.

Have you ever wondered why only 3 out of 10 startups survive?

Any guess…?

I have always been saying in my previous articles, and I still repeat that One decision can make all the difference. Believe me, it’s all about taking the right decision.

Adopting a certain technology can change the whole game. I’ll make it simple for you.

Let’s go back a few decades back when there were no instant means of communication. It’s indeed a fascinating journey where our ancestors blew animal horn in order to send a signal. Later on, airmail devised by pigeons and telegraphs came into existence.

But still, these were not meant for effective communication.

Thanks to Alexander Graham Bell who invented the wonderful instrument Telephone back in 1876. One of the most effective means of communication.

The telephone has improved the speed at which conversations move, and this is the reason it remains the favorite means of communication.

It is still in hot trend for customer engagement and lead generation.

But today our world is driven by technology. And this technology has moved telephone system to the cloud, unlike other things. So there’s no headache of managing the huge instruments.

And the technology which moved phone PBX over the cloud is known as cloud telephony.

In this article, we’ll discuss 5 questions that you need to ask yourself before selecting cloud telephony for your business. These questions will help you to know is your business really in need of cloud telephony or not.

1) Do your customer call you?

You are the only one who knows your customers well. So before switching to cloud-hosted telephony ask yourself – Do your customers really call you? If yes, then how many calls your business get in a day. If you receive less than 30 calls a day, then cloud telephony is not the solution for you. Apart from this recognize whether your customer.

But if you receive a huge amount of calls a day then in you’ll find cloud telephony extremely beneficial for you. Apart from this recognize whether your customer database and integrations have increased beyond your manual management or not.

So evaluate what are your business requirements and select the solution accordingly.

2) How much business does every call brings in?

This is secondary but a vital decision to define beforehand. Moving to the cloud is just like an investment. So once you have evaluated how many calls you get in a day, then you need to analyze whether these calls are really beneficial and meaningful for your business? Do these calls really bring in the business (leads)?

For example:

If my revenue last year was X then this year after moving to cloud telephony will I generate 2X ROI?

If your answer is yes, then you should surely opt for cloud-hosted telephony.

But if your answer is no then certainly it’s not worth the investment.

3) Does your business need a virtual mobile number?

The big plus point of cloud telephony is that a single virtual number is capable to serve all the business needs i.e. Voice Call Solution and SMS Solution.

But here you need to figure out an appropriate technique to choose the right kind of business number according to your business setup.

Let’s suppose, your business is based in Pune so it doesn’t make any sense to buy the Jaipur’s landline number. Furthermore depending on the nature of your business.

Depending on the nature of your business choose whether you need a Fancy CLI like 44554455 or an 1800 toll-free number.

4) What are the features available?

This is indeed a million dollar question you should ask yourself before switching to the cloud-based phone system. Though cloud telephony comes with a bundle of outstanding features but still examine whether they can be really useful for your business or not.

Have a look at the list of features which you should certainly look for -

• Call Recording
• Advanced Routing
• Automatic Call Distributor
• Skill-Based Routing
• Contact List Management
• Live IVR Design
• Reports and Monitoring
• Documented APIs

Take a look at this features and figure out how it can help to revolunatize your sales funnel.

5) Are there any hidden costs?

There are few cloud telephony providers out in the market who charges hidden costs in the form of maintenance costs, replacement cost, installation cost, continuity costs, etc.

But the few vendors provide free upgrades and eliminates all other costs. It’s pricing is 100% crystal clear which ensures the transparency of pricing. You pay as you use the services. They take care of all other stuff like installation etc.

So it’s highly recommended to clear these points at the beginning itself to avoid the confusion and for better transparency.

In my opinion, you should list out all your problems on a piece of paper and inquire your cloud Telephony Provider how the system is going to address the problem.

Communication is the lifeline of any business. And the more you research, the more you’ll explore the ways to provide better communication and can serve your business. But in a nutshell, I wish to say that the cloud telephony can prove to be a game changer for your business. It serves a long-lasting enterprise level to your business.

Don’t give a second thought. Get it now (y)

If you still have any doubt or query then feel free to reach us. Drop us a note in the comment section below and we would be glad to assist you.

The post Are You a Startup? 5 Questions to Ask When Buying Cloud Telephony appeared first on Sarv Blog.

The whole world today is digging out the ways to provide better customer service. And they are doing so because they know the power of customers.

Do you also want to give better customer assistance, support them 24×7 and give your business a cutting edge?

I believe you all aspire to the same.

It brings me no surprise to know why “Providing Better Customer Service” is in trend nowadays.

According to Gartner’s survey, More than 50% of organizations will redirect their investments to customer experience innovations by the end of 2018.

Walker Study states that by the year 2020 customer experience will overtake price and product as key brand differentiation.

Image source

SMEs today work day and night to launch the best product in the market. But the truth is:

No matter how big your company is, or how many skilled employees your company has. In the end, the only thing which counts is how you treat your customers.

Like it or not, but your business is always known by the happy customers you have and what values you give to the society, not by how great your product is. Believe me, customers can either make the business or destroy it.

So the bottom line is: “Customers are the pillars of any successful business”

If the whole story revolves around creating happy customers then what is the one thing you can do to improve the relationship with customers? How can you ensure no customer gets greeted by a busy tone? How can you make sure that all your customers are being attended? How can you end the call with a smile on customer’s face?

Confused?

The solution is as simple as it’s overlooked “Cloud Telephony”

Wondering what I’m talking about? Let me make it simple for you.

Let’s assume Success is a mountain elevated at great heights. And your business is a rock climber who is trying to get to the top. Here cloud telephony is like the foothold which holds your feet at every point and helps your business to climb higher and higher.

Unbelievable?

Let me throw light on some facts:

Cloud Telephony is up to 40 times more cost effective For SMB.

According to a market survey, 95% of businesses are already using cloud telephony.

During 2000 Cloud Telephony played a key role in the emergence and growth of BPO sector in India.

According to recent market research, Cloud Telephony market in India is expected to touch $1.8 billion.

Cloud Telephony removes the barrier and makes communication effective and simple between people from different regions. Not only this, it is also compatible to meet all the business needs.

Here’s how cloud telephony can help your business.

1. Personalized and Better Customer Service

Cloud telephony helps you to give personalized experience to your customers. Simply integrate your CRM with IVR and you are all set to provide a customized experience to all your callers. Addressing all the callers with their names without letting them repeat their personal details was never so easy until cloud telephony came into the existence.

It enables your business to handle huge call traffic all at once. The cloud-hosted IVR attends the call and delivers pre-recorded message. And if the customer doesn’t get satisfied then the call gets transferred to the live agent. The automated system decentralizes all the calls to the available agents in order to handle the huge traffic. This ensures smooth functioning of call flow and leaves an everlasting positive impression on customer’s mind.

2. Allows Customers to Reach You Instantly

Yes, you heard right. Cloud Telephony solution enables customers to reach you easily and instantly. Cloud telephony solutions offer toll free number which can be easily remembered by your customers. Besides this, it’s free from callers end. This also encourages customers to call you whenever they wish to. A tollfree or vanity number creates a credible image of a business. Many research studies have found that a toll free number can improve sales by 30%.

3. More Opportunities

Undoubtedly cloud telephony service helps your business to pursue more opportunities. You can scale up infinite opportunities with this amazing marketing tool.

Let’s suppose a random customer landed on your website seeking the same services you offer. He got all the details over the website. So what next? Will you let that customer go?

You wouldn’t wish that.

By simply implementing a small “Click to Call” widget will prompt the customer to get connected with you easily. When clicked, this widget will initiate the call and connect the customer to the available agent. This ensures that your customers don’t navigate somewhere else because of lack of customer support.

4. Ensures Every Lead is Attended

With cloud telephony, you never miss a potential customer, even if the call is missed. First, you can be sure that none of your customers will get to hear the busy tone. Second, all the call details are saved at a single place, So, if the customers call doesn’t get answered, then their details will be passed on to the sales representative, and customer will surely receive the call back from the company.

Moreover, you can also be ensured that leads are being followed up time to time. This gives customers a sense of being cared and attended.

5. Marketing Campaign

Let’s suppose you’re going to run 2 campaigns altogether. Buy two different toll-free number (or virtual numbers) for both the campaigns. This way you can track responses of both campaigns. Furthermore, you don’t even need any infrastructure for this as everything happens over cloud.

You can also use your tollfree vanity number in your email marketing campaigns and SMS campaigns as call-to-action.

You can also put your virtual mobile number on your business cards and print media.

I hope by now your problem to provide better customer service is solved. Go and get the cloud telephony now.

Drop your views and thoughts below in the comment section. And we shall be back with more insights on cloud telephony.

The post Is Cloud Telephony The Answer For Better Customer Service? appeared first on Sarv Blog.

Have you ever tried upgrading your traditional communication system?

Yes..!!

But, confused?

That how you’ll gonna handle the advanced technology like cloud based telephony solutions. So let me tell you using cloud telephony is very easy and remotely controlled technology. Even, for using cloud telephony, you don’t need any hardware also.

Let’s spill the cloud telephony things here in details:-

Cloud telephony service shifts your business customer communication to the cloud. It a messaging and voice service that replaces the old traditional calling system for customer support. You don’t need to invest in setting up a big server in your workplace for data.

Also, the data on the cloud is safe and stored securely for your future accessibility. You can also run surveys, Let your customers feel, their views are earnest for your business. Send bulk messages or voice messages.

Ask about their reviews for your products or services to get the feedback for further improvements.

1. Complete the startup challenges innovatively:-

Today, there is the number of start-ups with their different kind of business ideas. If the same sort of business represented with some extra topping will complete the challenges in a more innovative way. And for that kind of productivity in your business cloud telephony is the best option. Use the cloud-based telephony to show your business invention ideas on all of the communication platforms.

Cloud telephony will help you to manage your customers by engaging them with your business by its advanced technology features. The challenges faced with the full proof plan will give you the success.

Discuss how cloud telephony help you in startup challenges:-

Startups are not initiated with a tremendous team, right? So for a small group, handling all the things make the team members frustrated sometimes. Cloud telephony handles the most important part of your business, customer handling professionally. So your team members can do more activities without worry.

With cloud-based telephony service, you can manage all your data and can analyze your leads for making future strategies.

Investing in cloud telephony seems very wise decision for your startup business and must try technology for completing business challenges.

Also Read: Key Benefits of Adopting Cloud Telephony for Your Business

2. A Future-proofed service for businesses:-

Cloud telephony features are growing and updating continuously as technology booming. The best part is, you don’t need to worry about the updates, cloud telephony service providers update the features time to time according to the market requirement.

So, if you use cloud telephony service, it’s future-proofed for your business growth. The software you installed for customer support is fully featured; you can customize it according to your business need.The second biggest point that proves this service is future-proofed is, Your data are stored on the hosted cloud server, you don’t need to worry about the disasters also. The hosted cloud service provided the disasters recovery management.

You can recover all your customer’s data when it’s lost due to some disasters.

3. Remote working mode “ON” with Cloud Telephony:-

According to today’s business trend, for making a customer’s your business delight. You have to go at their places to convince them. In this situation when you are out, there are 100% chances to miss some potential customers by not attending their calls.

But, fortunately, you have a service cloud telephony, which breaks the barriers of location and access of your customer calls. You can remotely access your calls from outside your workplace. It will improve the work efficiency of the employees and vendors and also makes them more productive.

4. Multi-device access help to update instant changes:-

Cloud phone system gives the facility to access the panel from multi devices. So, using your mobile phone, you can update your changes instantly. Using business applications in your mobile phone now is in the trend. Like if you want to update your working hours or vacation list and more updates which notify your customers about your work, so you can do it from your end anytime from any device you have.

Cloud promotes mobility, and hence the TAT for any concern is reduced by more than 50% according to Deloitte Report. These are some essential things you should know before using this cloud service for your business.

So, keep upgrading your business customer support services by using the best cloud telephony services providers in India with the advanced and latest technology up-gradation all the time.

Keep growing and keep smiling.

The post 4 Things About Cloud Telephony You Should Know appeared first on Sarv Blog.

Somewhere in your lifetime, you might have heard that moving to the cloud can benefit you in no time.

If your answer is “Yes” then surely you are on the right track.

Recently I have been researching and writing a lot about cloud telephony and one thing I can say for sure is that cloud telephony solutions provider can take your business to another level in no time. So now make your business look bigger and more established.

To put it in simple words cloud telephony is a technology of replacing business telephone with cloud-based telephony.

1) Deployment of IT team: One of the biggest advantages of cloud-hosted VoIP is that you don’t require a high professional IT team to manage your phone lines neither you need to have an on-site infrastructure. From hosting to maintenance your cloud telephony provider will take care of everything. And this automated system also brings you transparency. So now keep an eagle eye on all your business activities and track all your calls.

2) Portable: Internet is the main infrastructure of cloud telephony solutions. As long as you have internet you can run your business and work from anywhere. Thus you also get the flexibility to hire a team in different locations. Easily change the user setting for voice messages and browse your call activity from anywhere. Cloud VoIP providers also offer mobile apps, hence you also get an option to access the system from your smartphone or tablets.

3) Cost efficient: With hosted VoIP Solution you can cut on your operational cost as it’s far cheaper than the traditional phone system. No headache of installing hardware. On the other hand, hosted VoIP allows you to pay as you go. Moreover, this will also help you to keep a track of your budget. Not to mention, the lack of physical hardware will save on your costs and up-gradation cost as it’s hosted on the cloud.

4) Scalable: I think as your business grows so your call rates also increase. Cloud-hosted Telephony is highly scalable. It can be easily scalable according to your business size. It can seamlessly accommodate with the huge traffic of calls. All you have to do is direct the number and add some extension with just a few clicks. It allows you to operate in one straightforward communication channel without any hassle.

5) Big Image: Your business naturally looks bigger than actual with the automated system. Cloud hosted solutions makes your business look more professional with a personalized greeting, call management support etc. Boost your company image with this simple marketing tool.Cloud telephony proves to be best for SMEs and startup as with cloud telephony your business reflect the MNC image. It enables the business to deliver faster outputs. Employees get more time to do value-added work.

Also Read:- Top Benefits Switching Cloud-Based Phone System

So, go ahead and get cloud telephony today for your business to leverage best out of this technology.

Hunting for the best cloud telephony provider?  Contact sarv.com and get a free demo

The post 5 Key Benefits of Adopting Cloud Telephony for Your Business appeared first on Sarv Blog.

Do you want to give your customers an exceptional experience? Toll-free number solution can help you. Toll free number allows your customers to contact you without any charge. This number encourages people to call you and ask their queries. Your business must have a toll-free number services if you want to improve your customer service.

But you must ask one question: Which tollfree or cloud telephony service provider is good for you?

Not familiar with any company? Don’t panic!

In this article, you’ll find top 15 toll free number service providers in India (In no-order!). If you’re looking for a reliable toll free provider company, then this list make your choice easy!

1. Sarv.com

Sarv.com is a leading cloud telephony service provider in India. Sarv’s cloud telephony services – Toll Free Number, Voice Solutions, and Virtual Receptionist expand your business around the world. They help you to create in-house cloud call center in minutes.

Sarv’s Toll-Free number (With advanced features) fits all your needs and business requirements. Discover convenient and powerful way to connect with your customers, Give your customer convenience of dialing for your services. Good value for money.

2. Knowlarity

Knowlarity is another leading cloud telephony company in India. Knowlarity provides Cloud Telephony & Call Handling Solutions through various virtual phone systems in India and across the world. Knowlarity Products are: SuperReceptionist, Smart-IVR, Super Conference.

3. LeadNXT

LeadNXT is a niche product for today’s Marketing world where every single Lead counts, it’s a combination of Cloud Telephony, Web API and Lead management. LeadNXT Toll Free Number Service, boost your marketing efforts and improve your company image by offering your customers free and convenient way to reach you and push your business ahead.

4. Ozonetel

Ozonetel is a great cloud telephony service provider. It offers all the features that your business need to improve your customer service. Everything is web-based. No need to install any software or hardware.

5. MyOperator

MyOperator is a Cloud Telephony Company based in India. It offers Affordable Telephony solutions to small and mid-sized business. MyOperator provides Toll-Free number with a smart Call Management System.

6. ZEOTEL

Zeotel offers reliable & secure cloud based telephony solution. Zeotel offers services like Tollfree Numbers, IVR solutions, and Miss-call Alerts etc. Zeotel’s cloud communications solutions help thousands of businesses thrive in a new world of work.

7. Ziffy

Ziffy deals in Missed call, toll-free 1800 numbers and virtual receptionist. Toll free service provides potential customers and others with a “free” and convenient way to contact businesses. It can help to build your brand image.

8. OneRing

OneRing is a cloud-based telephony platform widely used for call-back service, voting and mobile verification service by just a missed call. The Toll Free Number provided by OneRing can be used for effective client interaction at different stages of the business.

This also offers ease of communication with the clients which also develop faith and confidence in them towards your business process.

9. Exotel

Exotel’s cloud communication solution can help you customize the business communication over call and SMS. They offer products like a virtual number, toll-free number, Voice API and automated calls. Build a better brand identity with Exotel toll free number.

10. Callnet

Callnet is one of a leading cloud telephony service provider. Callnet offering 1800 Toll-Free Number service which will help you to create a professional image and never miss a single business leads.

Also Read: Give Your Business An Edge With 1800 Toll Free Number

11. Go2Market

Go2Market’s toll-free boosts your marketing efforts and customers feel valued. It is loaded with features and comes along with an intelligent call management system with a wide range of call routing options based on geography, time and day and IVR with load balancing functionality.

12. PRP Services

PRP Services is the leading toll free number service provider in India, with all the features you require. They offer complete customization. They also provide voice solutions and missed call alert services.

13.  CallHippo

CallHippo is a leader in the Intelligent cloud-based virtual phone system for businesses and enterprises. They offer solutions like Toll-Free Number, Local Number, and Virtual Mobile Number. CallHippo helps you to grow your business and take it to a high level.

14. YOCC

YOCC enables you to create an in-house call center with feature-rich cloud hosted telephony solutions. Whether you’re a startup or SME, YOCC can be a good choice for you. They also offer a Virtual Number Solution to enhance your business and customer service.

15.  MCube

MCube is one of leading cloud telephony solution providers in India. They provide affordable cloud telephony services to manage your business calls. Easy to deploy and Customizable. Feature rich.

Are you using any service provider which are mentioned here? Please share your feedback with us. Would you like to suggest any other toll free number service provider in India? We’d like to hear from you!!

The post Top 15 Toll Free Number Service Providers In India appeared first on Sarv Blog.

We have already discussed about the cloud telephony system earlier on our blog from the article A Complete Cloud Telephony Guide for Startups

The new era needs a system where the employees are not bound to work from their office workstation. They need a flexible system to operate from anywhere. SO, cloud telephony somehow brings in a facility of flexibility in working sector. It is not necessary to be implemented only in big and tech companies instead it should be introduced in every sector.

“Cloud computing is not only the future of computing, but the present and the entire past of computing.” – Larry Ellison of Oracle.

Cloud telephony is essential in order to mange the national and international calls without the use of a net of cables and hardware. What is required is the cloud telephony integrated in the form of an application in a desktop, laptop or mobile smartphone.

This technology is not very old and hence there are a lot of myths, facts, pros & cons associated with this. So, here we are discussing about these topics.

Myths:

• Management Requires Dedicated IT Support Person

Now as you’ve setup the cloud telephony in your premises, there is no additional requirement of recruiting a technical person to run the setup properly. You will get full tech support from your vendor.

• Bad Voice Quality

Good Internet connection will serve you a good voice quality. Cloud telephony does not carry an inbuilt issue of bad voice quality.

• Unreliable System

System security and setup is highly reliable and will help you grow your business with no worries. You can be available at any time for your clients.

• Complicated & Time Consuming

The technical person who will perform the setup will do it perfectly. Being aware of the technology there will be no time loss. And also this setup does not involve hardware so no complicated cables, phones and time consumed will be as per the vendor commitment.

• Expensive Upgrades

Choose a vendor carefully to drop this myth. Do not focus on cheap services focus on good service.

• Requires Huge Initial Investment

Initially an Internet connection will be enough and after buying an economic package according to your budget the setup will be complete.

• Only for New Tech Companies

Whenever a new technology is introduced, it is for all the business running throughout the world. This is to success the technology associated with the success of the business implementing the technology. So, the cloud telephony is for all generations.

• Everything is Automated, No Support Required

Most of the aspects of this service are automated but then in certain cases a technical manual support is required which is for the expertise in the telephony system and for the knowledge of tools to be operated.

• Migration is a Big Hassle

If you are working with a good service provider who helps you in migrating your system to cloud telephony, then it is a good option. With a short-term downtime you will get long term efficiency, cost effectiveness and a future proof business.

• Cloud Technology is Still in its Infancy

Cloud telephony is a quick growing system approaching its maturity at a fast pace with each new innovation. With a continuous refinement cloud system needs the demands of all small and big business as per the current day scenario.

Facts:

• Above 70% companies/business are looking for cloud telephony services or are investigating about it. This is regardless of any losses probable to occur while implementing the new system. (Reference from telax.in)

• Microsoft invested 90% of their R&D budget on cloud telephony. This is not a money wastage but investment involves a full fledge plan to get the best out of it. (Reference from telax.in)

• Cloud telephony setup gives large job creation as there are very few people working to make cloud more secure and reliable.

Pros & Cons:

Pros:

• Flexibility

All you need is an Internet connections to get started and you may choose the package which best suits your budget. Connect it with your phone, laptop, and IP phone and start using. Nothing will affect your company economy. All you need is to choose a plan in your budget with necessary features and you are done.

Small companies cannot afford setting up full hardware system so choose the second option of buying the plan from companies well settles in this area.

• No more complex cables

Setting up PBX meant a complex net of cables with hardware phone system. This demanded time, labor and large budget. With cloud telephony you may reduce your budget a lot and there is no need of complex net of cables in your working area. Just get an Internet connection and install the application. You’re done.

• Advanced Features

  • Voice mail

  • Voice recording

  • Call forwarding

  • Interactive voice response

  • Call distribution

• Quick & Easy Implementation

No hardware required. No need to visit the premises to setup and run the system.

• Reputation & Brand Value

Always be available on phone, do not let your customers wait for you and get the call dropped. New system, new technology is what will help you build up your reputation and brand value. Cloud telephony being the smart system will help your business deliver the best levels of services to your connections.

• National and international call from one phone system

No different system required for different types of call. A single system will serve you multipurpose.

• Platform Independent

The cloud system is not bound to which system you are using. You may run it on windows OS, Mac OS and any other.

• New Technology

Being the latest technology it is given time by the technical people Application is designed to save your time so system will run on auto mode in case of upgrades etc.

• Support not a big Issue

Maintenance and support is not something users should worry about. The service provider gives this support. So, there is no need to panic in case of any small or big failure. You’ve paid and hence forget the worries.

Cons:

• Internet Connection Necessary

To setup the cloud telephony system Internet connection is must. All your files will be stored online on cloud and not offline in your system.

• Latency

Sometimes an issue arises of bad voice quality due to poor Internet connection. This is a biggest concern and users often face the delay in voice signal transmission.

• Recurring Costs

Monthly subscriptions and regular upgrades and support will cost you more.

• Security

The cloud telephony system is a good system but you are using it through a vendor. There are certain terms and conditions of every vendor and they work as per those conditions and these terms are critical to review before choosing the vendors.

University said that there are six essential aspects of security when it comes to cloud computing, according to veteran information security researcher Donn Parker, namely:

1. Confidentiality (secrecy of information)

2. Integrity (data unaltered without permission)

3. Availability (data accessible to those authorized to use it)

4. Utility (data can be processed by those authorized to access it)

5. Authenticity (validation that data is genuine)

6. Possession (authorized users have full control over their data)

If you are not confident about the above essential aspects then better skip and choose another vendor.

The post Myths & Facts of Cloud Telephony & TollFree Service appeared first on Sarv Blog.

Cloud telephony delivers web based or automated telephone applications. It is an innovative & latest phone solution thus reducing your business expenses. Cloud telephony refers to a online communication system and this requires to setup own data-center to give it a regular monitoring and carve out the best results and services. All the applications which are cloud based are hosted on Internet. Cloud telephony checklist is mentioned below:

• Data-center hosted services
• Applications & services are hosted on servers & can be accessed from “Cloud”.
• More cost-effective, reliable, secure system without burden & management of PBX system deployment.
• Cloud based services are most cost-effective than software based services with better performance and high uptime.

Advantages of cloud telephony services

• Low cost than VoIP
• Low maintenance
• Simple & flexible
• Easily accessed anytime anywhere
• Fully managed service
• High capacity & functionality
• Easy Implementation
• Build business reputation
• Minimum downtime
• Latest & most reliable technology
• Quick, automated & easy to use
• Reduced manpower.

Cloud telephony risks

• Requires a stable Internet connection for making the best use of cloud telephony service. Your reliable Internet connection determines a good customer service.

• Data security is main issue for every business owner. So, Cloud system depends on physical server location.

Cloud telephony products

• Hosted IVR (Interactive Voice Response)
• Voice Broadcasting
• Call Tracking Software
• Private Branch
• IP-PBX (Private Branch Exchange)

5 Essential characteristics of cloud telephony

• On-demand self service- Cloud telephony is an on-demand service. Customers get the required resources without human interaction. It will improve customer experience.

• Broad network access- No limitation on access. Customers or users can access it from anywhere around the globe anytime. Easy integration in system.

• Resource pooling- Multi-tenant model with physical & virtual resource which can be dynamically assigned as per the end user need.

• Rapid elasticity- Flexible & automatic assignment which make the service rapid. If capacity is high, then purchasing will be easy & more often. High performance even in peak time.

• Measured service- The resources can be measured and optimized automatically. Usage can be monitored, controlled and reported with proper stats (number of calls etc.). This system thus develops transparency for both consumer and provider.

Why one should use cloud telephony?

• Avoid hassles- Managing & maintaining a cloud system need experience & expertise. So, providers these days offer fully managed services. Support team will take care of your system if there are any problems or issues.

• Very easily scalable- You just focus to grow your business; no need to worry about the backend system as it will be done by vendor. Resource scaling will be done as per the end-user need. SIMPLY ASK FOR IT!!!!

• High reliability- Cloud system requires a data center to run servers. Having company’s self data center heightens security, low downtime, quick solution to any temporary issue.

• Complete control over system- Cloud telephony allows you to change the configuration straight through your browser without waiting for a long time. You may even ask your vendor or get guidance to make certain changes almost instantly.

• CRM integration- The system has more broad usage. Integrate it with your software to get the complete details of incoming & outgoing calls, listen to the conversation too.

• No dedicated tech team required- Control your system yourself solely. Easy management from your online browser control panel. You don’t need a dedicated tech team.

• Get actionable insights- Cloud telephony offers you full calling statistics for tracking. It will help you to improve your customer experience.

• Don’t be chained to your desk- Access your system from anywhere around world. Don’t be chained to your desk. Cloud telephony system being mobile.

The post A Complete Cloud Telephony Guide for Startups appeared first on Sarv Blog.