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The TRAI’s proposal to introduce 160 numbers for service and transactional calls marks a positive move towards reducing spam and bolstering consumer confidence. However, this policy brings with it a range of complex challenges that telecom operators must navigate. Read More
Voice Broadcasting Services emerge as a beacon of change, redefining the conduct of political polling and surveys.
This blog explores the transformative influence wielded by these services, uncovering their advantages, navigating through challenges, and envisioning the dynamic future they carve in the realm of political engagement and analysis.
In modern marketing, traditional bulk voice broadcasts lack personalization. AI and ML advancements now enable hyper-personalized bulk voice broadcasts for effective engagement.
Let’s explore how AI and ML are transforming bulk voice broadcast campaigns, enhancing their effectiveness, and driving better results.
What’s the first thing a person does when they wake up? We guess, check their mobile phones. Right? It is a habit now, and about 71% of people do this; they check their phone 160 times daily. That means your brand has a high chance of recognition, and you can get more clicks and open rates. However, that doesn’t mean your business can bombard the audience with multiple SMS, jeopardize your SMS campaigns.
The best approach requires the appropriate knowledge for the ‘perfect time’ to make digital marketing a success. We know the significance of time and how it plays a crucial role in marketing, especially SMS campaigns. Time can either boost your sales or increase your opt-outs. There are always 50-50 chances. The right stats can take your SMS campaign to the next level. Read More
Customers, being the biggest pillars of the brand, engage with you when you have a differentiating factor or element in your offering. The way they view your business or products says a lot about what exactly they think about you. When you focus on personalization in your contact center, you can observe an impact on customer satisfaction and loyalty scores to a greater extent. The CX report from Qualtrics has indicated that 77% of customers were likely to recommend the brand after being impressed by the personalized experience.
Strengthening your business means carefully analyzing and selecting the technologies. It does include innovations and solutions that ensure smooth customer service. These solutions affect how customers view your company. Emails, text messages, and voice chats are customer’s popular choices. However, calling remains the first for over 60% of customers in the business. Remember, an impeccable calling experience involves choosing the right number for your business— a toll-free or local number. Read More
