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Gone are the days when UCaaS (Unified Communications as a service) and CCaaS (Contact Center as a Service) were viewed as separate entities aimed at various user groups. Today, platforms and capabilities are converging to assist enterprises and contact centers in improving customer and employee experiences. Read More
Spoken messages are more powerful ways to connect with your supporters, customers, and employees. They enable you to successfully connect with emotions and tone. Despite this, they are underutilized resources. A phone call may not only successfully express your message, but it can also feed and deepen your relationships in ways that a written text or e-mail cannot.
However, how do you do it on a large scale? Voice campaigns allow you to efficiently reach out to individuals, increasing engagement while keeping expenses low. Read More
Every company has one end goal – to make a profit. The only way to succeed in such competitive and saturated markets is to focus on innovative marketing strategies and ignore mistakes. SMS marketing is one such strategy that can help you increase your revenue.
As the number of smartphone users grows to more than 90% of the population, businesses need to be on mobile-friendly platforms where their customers are. Read More
“Get closer than ever to your customers. So close that you tell them what they need well before they realize in themselves,” Steve Jobs
It is a handful of messages for all sizes of businesses to understand the customers and their needs. A successful business holds a sense of consumer needs and tastes amid the volatile market. To make your brand stand out and reach out to relevant customers, you need to get close to your customers. Read More
When the complete customer support team is working together and utilizing the correct call center tools and best practices, the organization’s success is imminent.
Call center managers’ jobs go beyond hiring and managing a team. It’s also about looking for ways to innovate and improve processes and operations for lasting success and sustainability. Read More
Everyone talks about technological evolution and how it is changing customer experiences. The latest adaptation of intelligent self-service has made consumers realize the importance of ‘doing things on their own.‘ Banks initially introduced the concept of self-service and experienced a widespread protest. Eventually, with time, people found self-service more convenient and efficient – companies without it has to suffer the consequences.
Nowadays, people avoid small talks and understand why to bother customer agents for tiny pieces of information. Currently, the majority of the companies are offering self-service, chatbots, and repositories to customers as they are practicing it widely. Read More
