With the help of evolving technologies, we are moving towards an area where audiences have become smarter when it comes to shopping. As the smartphone becomes available to everyone, customers expect to call more companies before buying anything. That is because companies need to look for solutions for their business. Read More
As technology is evolving, businesses are getting new ways to connect with their customers. But whenever a customer raises a ticket for a big issue, they will always choose to call to connect over other mediums. No customer is going to SMS you or drop an email telling you that the solution has stopped working or else.
While being on email, SMS, or chat, a business has a proper record of that for future reference. Calls also have this feature now. Businesses are now able to track and record every call they get or make.
If you want your company to be successful, customer service always plays a critical role. An excellent customer experience can encourage retention and give your organization a competitive edge.
We all know the first impression is the last, so meeting customer expectations is a must.
IVR (Interactive Virtual Receptionist) refers to the interaction of human and computer telephonically. Every call center, big or small, requires a number of employees who could attend the callers.
IVR basically serves this business need of the call center. It acts as an auto attendant who redirects the callers by simply pressing a button.
Time has come when you have to give up traditional methods and need to adopt the latest technology. As a call center, the one major step you must take is to switch to IVR technology.
Switching to IVR can do wonder to your business. This is a way to beat the competition or at least you may not lack behind. It can save you precious time and money of course and you would never ever miss out any lead due to its 24X7 availability. This simply turns out to increase the productivity of the call centers. Read More
Are your customer support team giving their 100% to customer’s satisfaction?
Yes..!! Still missing the hot leads, due to not connecting with the customers on time.
Okay! Then what?
I guess, now you are thinking to add more team members to your customer support team. But you need a good budget for hiring more teammates.
May I help you in this situation?
Hire a virtual receptionist..!!! Read More
Imagine a situation, when your very potential client is trying to connect with you and unfortunately you’re outside that time.
Then, your receptionist picked up the call and said words like
He is unavailable…
You can call after some time.
You need to..
What if instead of these lines you get to hear,
I’ll be glad to find out for you.
So and so seem to be busy in a meeting, but I’ll happy to arrange a return call for you as soon as the meeting is over.
If you want, I’d happy to arrange a salesperson to assist in your case. Will that work for you?
This simple change can improve your first impression in such a high extent that increasing sales for you will become an easier task. Read More