When running a business, you should expect telephone lines to buzz throughout the day. A ringing phone is often a sign of a potential customer, but this is not always the case.
Sometimes you may receive spam calls – this is the last thing any agent wants to see.
In fact, spam calls are more common than you think. According to TechCrunch, the number of spam calls had increased by 18% in 2020, despite the global pandemic. You can well imagine the possibilities of getting your own virtual phone number, thereby disrupting the agent’s work and productivity. It makes sense to have a proactive strategy so that agents can focus on real prospects and stay on top of their tasks. Read More