There was a time when a buyer or a consumer used to contact the seller to purchase something. This moment is where a seller has to convert that potential buyer into a customer. But, as technology advanced, the gap between buyer and seller and the process of contact has widened up. Now between a consumer and seller, there are social media, ads, reviews, and other customers experience. Read More
As per surveys, 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. So customer service is the cornerstone of successful businesses because it makes your brand stand out in a competitive landscape.
When it comes to achieving excellent customer service, there is no one universal. However, ensuring customer availability and effective communication are some important elements that no company should overlook.
While some may assume that SMS is dead, it is still very much alive in the digital marketing arena. Mobile connectivity is incomplete without a well-executed SMS strategy. It is still the easiest and most cost-effective tool for companies to communicate with customers in person.
There is no doubt that social media, publications, and the web are high-paying media, but wholesale SMS is an instant platform that requires very few barriers to delivering your message directly to your target audience.
Given that seven out of ten people own a smartphone, it is important that the technology is easy to use and not intimidating. If companies want to connect with a growing audience, they must continue to make marketing more mobile-friendly – wholesale SMS in one way! Read More
We all are worried about security and privacy in this era of the Internet. Everything is up in the cloud now; nothing is stored in your local drive. It is secure, but most of the firms don’t want their personal data to be uploaded to third-party servers. So we introduced ‘on-premises setup‘ for all our users. If you want, we will setup Sarv Wave onto your premises (your servers), and from that very moment, every data you make through our software will be saved on your premises. No third party or our involvement will be there, related to data. We will take care of the software, and the data is all yours. In short, privacy one hundred percent.
On-premises software means that data is available on-site, on your premises, unlike hosting on a server or in a data cloud. The company downloads the data behind its firewall. Read More
Customers are on the throne in today’s markets and they know it. So, of course, the need for excellent support is at the heart of every call center.
Your call center is at the forefront of your activities, requiring constant and careful monitoring. To effectively manage the customer experience, you need consistent monitoring and metrics, which are critical to determining agent and call center performance.
Do you want to improve our call centers’ experience and looking for different ways?
If that is the case then you’ve come to the right place. Read More
As business trends evolve and demand grows, companies need to manage their call centers efficiently. From cost-effectiveness to hardware maintenance, on-premise call centers are becoming a challenge for every business.
In the current era of all other companies migrating to a cloud-based call center system, some companies are still relying on an on-premises call center. If you’re ever wondering if a local call center is right for your business, it’s a good idea to make a decision as soon as possible.
When creating a new call center or planning to revitalize customer support, one needs to carefully consider how an on-site call center solution will be unfavorable for your business in the future. Whatever you decide to do, gathering knowledge about the technology you use is mandatory for every business owner or manager. Read More