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Tollfree-BlogToday, it is not enough to have a competitive product. Businesses need to extend this to their customer service. From the many choices, customers often choose vendors or service partners who offer a fast and enhanced customer experience. Indeed, providing a great customer experience is becoming a differentiating factor.

Thanks to the technological development of communication, companies have moved from traditional telephone numbers to toll-free numbers. Toll-free numbers improve the customer experience in many ways. Before we delve into these many ways, let’s define what a toll free number is? Read More

Toll Free, Mental Health

Mental health, its importance and its role in shaping individuals have been discussed at length for the past few years. The debate on healthy work-life balance has reached a public debate and is now more emphasized than ever.

Several reports have highlighted how the pandemic affected the mental health of working professionals, with more and more people talking about it. With this in mind, and in response to the mental health problems caused by the pandemic, the Department of Disability Empowerment (DEPwD) launched a free mental health helpline last year. Read More

Understanding Virtual Phone System

A virtual phone system allows your agents to make and receive calls from your office, home, or even while traveling. This enables users to use their laptop, mobile device, or any Internet-connected device for phone operations.

As for the supervisory authorities that have to monitor the call center’s operations, the virtual telephone system provides a real-time overview of the leading call metrics. In fact, your supervisors do not have to be in the exact physical location as the agents (telephone team members) they are monitoring. With a powerful virtual phone system, you can manage a truly virtual call center. Read More

Sarv Toll-Free Number

If you’re thinking about switching to another phone carrier, the process is fairly simple – but there are a few things to keep in mind before and during the transition process.

There may be several reasons behind your decision to change, and you should take the time to find out which operator is best for you.

A toll-free number is crucial for your business because it ensures that the customer inquiries you rely on continue. It is really important to follow certain steps so that you have minimal downtime and you do not miss any opportunities during unused transfers. Read More

Sarv Virtual Number Spam-Free

When running a business, you should expect telephone lines to buzz throughout the day. A ringing phone is often a sign of a potential customer, but this is not always the case.

Sometimes you may receive spam calls – this is the last thing any agent wants to see.

In fact, spam calls are more common than you think. According to TechCrunch, the number of spam calls had increased by 18% in 2020, despite the global pandemic. You can well imagine the possibilities of getting your own virtual phone number, thereby disrupting the agent’s work and productivity. It makes sense to have a proactive strategy so that agents can focus on real prospects and stay on top of their tasks. Read More

Sarv Toll-Free and IVR Solution

Communication is the key to better marketing, and a business connected to its customer is easy to grow. If you are unable to reach your customers as a business, satisfying them is out of the question. Depending on the size of your business, the number of audiences can also change. When it comes to managing and communicating with your audiences, it does not matter if it is big or small. You need smart solutions to do that, and a toll-free number and IVR are the perfect solutions for this.

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