What is IVR System?
Interactive Voice Response(IVR) refers to technology allowing interaction between human and computer via telephone. IVR system can read touch tones & voice input using DTMF (Dual Tone Multi Frequency), and provides relevant information. It is a smart technology which can handle a large volume of inbound calls.
This application is used for many purposes such as- phone surveys & polls, office call routing, Check bank account balance & transactions, call center forwarding, checking movie & venue schedule, etc. Read More