A shared customer service philosophy can help you solve any crisis, and for years companies have been practicing it to provide the best customer experience. Many factors influence customer experience like strategy, tools, internet connectivity, etc., but what ties all together is customer service philosophies. Read More
Do you ever feel the need to record your phone calls? Does it ever get too bothersome when you cannot monitor your calls? Do you want to make sure the call centre in your business is effective?
You might want to learn about Call Whispering in that case! Read More
It is no shock that your customers want to resolve their concerns for the first time. However, you may be surprised that Automatic Call Distribution (ACD) helps you do this. You probably already have access to this popular call center feature to make it work. If you have a corporate phone system, it can distribute calls intelligently.
Customers don’t want to wait too long or call more than they need to. Not your call center representatives, and especially not your customers.
To do this, configure your ACD software to route calls according to your business and customer needs. Then, when combined with other phone system features, it enhances the customer experience at no extra charge.
Sales opportunities are always around the corner. Sometimes these appear as unplanned sales meetings, unsatisfied potential customers, happy customers, or unexpected calls.
As told, these are unplanned and unexpected, so these are more likely to get ignored by the reps. That can happen as one might be in the middle of some task, meeting, or else.
A good sales rep is always in search of sales opportunities. No matter the condition, the only rule they must follow is Look and Seize.
No one can deny that collecting and analyzing customer feedback is no joke when it comes to improving your product service. However, feedback is only important to you and not to your customers. Customers are using your product or services out of their own goals. They do not feel responsible for not giving feedback to you once they start using your product or service. This feeling of customers makes it hard to obtain feedback from them. Read More
What makes a business stand out from others? Its marketing strategies or customer service? Mostly it is customer service. Once a brand is done with marketing and converting its prospects into customers, customer service is what keeps them loyal to your brand.
It is the opportunity where a brand connects with its customers to solve their problems. This is how a brand shows its customers that they care about them. When executed well, it is more likely that customers will always return to you. Read More