Call Center Automation: Ultimate Power to Empower Agents & Enhance CX

May 15, 2023 Posted by Sarv Cloud, Motivation & Productivity 0 comments

What does every contact center seek? Less wait times, low operating costs, happy customers, high efficiency, etc. However, increasing call volume and customer expectations are mounting pressure on call centers and agents. It means agents have to save as much time as possible, but it becomes difficult with manual tasks like call routing, dialing, data management, etc. These tasks are an integral part of call center operations. However, it should not act as a burden to agents or lead to more errors. Fortunately, businesses can resolve these pain points with call center automation. Automation is an advanced technology that is transforming a variety of industries. Read More

What Makes Sarv ‘The Best Cloud Telephony Solution Provider’ in the Market?

Mar 30, 2023 Posted by Sarv Cloud, Marketing, Missed Call Alert, Motivation & Productivity 0 comments

Every business seeks customer attention, support, and satisfaction. They want to grow in the market with loyal and happy customers. Every survey and study has highlighted ‘happy customer means happy business.’ You need a highly convenient and advanced customer-centric solution, ‘the best cloud telephony solution provider in the market.’ Read More

Automated Voice Broadcasting: Best Tool to Simplify Your Communication Process

Mar 16, 2023 Posted by Sarv Cloud, Marketing, Motivation & Productivity, Voice Broadcasting 0 comments

In the 21st century, when the population will anytime cross the 8 billion mark, your business needs a solution that can reach thousands of audiences. You can not sit, write and record personalized greetings for billions of people. So, what’s the best tool you can use in a cloud contact center? ‘Voice Broadcasting.’ A cost-effective, efficient, and less time-consuming solution. Read More

Beginner’s Guide: Master the Basics of VoIP for Your Business

Feb 23, 2023 Posted by Sarv Cloud, Motivation & Productivity 0 comments

We often receive questions from individuals new to VoIP technology asking, “What is IT, and how does it work?” A new user may have listened that the technology can deliver a profitable solution that benefits businesses hugely. Even support them with a streamlined communication system. Read More

First Call Resolution: Resolve Customer Problems in First Interaction

Jan 10, 2023 Posted by Sarv Hosted IVR, Motivation & Productivity 0 comments

What does a business want the most? Exceptional customer experience! How can they do it? By improving the first call resolution aka FCR. FCR holds the power to yield countless benefits like reduced costs, smooth operation, high employee productivity, and a high retention rate.

Improve Your Contact Center Productivity with Text-to-Speech Technology

Oct 21, 2022 Posted by Sarv Cloud, Motivation & Productivity 0 comments

It is the perfect moment to join the text-to-speech bandwagon. Technology is rapidly growing, thus increasing digitized human interaction. Text-To-Speech (TTS) may seem to be basic technology, but it has more benefits than most people know. You can expand the reach of your business – new people, improved employee training, increased productivity, etc. Read More

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