Sarv’s voice solutions bridge the communication gap in the logistics & delivery industry, ensuring fast, reliable, and customer-friendly service. Whether it’s automating delivery updates, routing calls efficiently, or improving security with call masking, it transforms logistics operations into a seamless and customer-centric experience.

Key Benefits:

Automated Call Routing for Faster Support

Problem:

• High call volumes from customers inquiring about deliveries, tracking, or rescheduling.
• Inefficient routing leads to longer wait times and delays in issue resolution.

Solution:

• Intelligent IVR (Interactive Voice Response)automatically directs calls to the right department (e.g., delivery inquiries, complaints, or dispatch team).
• AI-powered call routing prioritizes urgent delivery-related issues.

Impact: Faster resolutions, reduced customer frustration, and increased operational efficiency.

Real-Time Order & Delivery Updates via Voice Calls & SMS

Problem:

• Customers often call to ask about delivery status, causing unnecessary inbound call volume.
• Delivery personnel need real-time updates on schedules and changes.

Solution:

• Automated voice calls & SMS alerts inform customers about order status, ETA, and any delays.
• Two-way communication via voice calls or WhatsApp allows customers to confirm or modify delivery schedules.

Impact: Reduced inbound calls, proactive communication, and better customer experience.

Missed Call Services for Quick Customer Engagement

Problem:

• Customers may not have time to wait on hold for inquiries.
• Delivery rescheduling is often delayed due to the unavailability of call agents.

Solution:

• Missed call service enables customers to request a callback for delivery updates or service queries.
• An automated call-back system ensures priority handling of customer concerns.

Impact: Faster customer engagement, reduced missed deliveries, and improved service efficiency.

Call Masking for Secure Driver & Customer Communication

Problem:

• Sharing personal contact numbers between delivery agents and customers can lead to privacy concerns.
• Misuse of customer contact information can damage brand trust.

Solution:

• Call masking (Number Masking) enables anonymous yet seamless communication between drivers and customers using a virtual number.
• All interactions are logged & monitored for security and compliance.

Impact: Enhanced privacy, secure transactions, and better regulatory compliance.

Call Tracking & Analytics for Performance Optimization

Problem:

• Logistics companies lack insights into customer-agent interactions and call response efficiency.
• Performance tracking for delivery support teams is inefficient.

Solution:

• Live call monitoring & analytics dashboard provides insights into call volumes, response times, and issue resolution rates.
• Speech analytics & sentiment analysis help evaluate customer feedback and improve agent training.

Impact: Data-driven decision-making, improved team performance, and enhanced customer service.

Refer to the below links to know more about how can solutions be deployed

https://sarv.com/solutions/industries/food-beverages

https://deepcall.com/case-studies/metropolishealthcare

https://deepcall.com/case-studies/narayana

https://deepcall.com/case-studies/emami-cement

https://deepcall.com/case-studies/up112