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Understanding Virtual Phone System

A virtual phone system allows your agents to make and receive calls from your office, home, or even while traveling. This enables users to use their laptop, mobile device, or any Internet-connected device for phone operations.

As for the supervisory authorities that have to monitor the call center’s operations, the virtual telephone system provides a real-time overview of the leading call metrics. In fact, your supervisors do not have to be in the exact physical location as the agents (telephone team members) they are monitoring. With a powerful virtual phone system, you can manage a truly virtual call center. Read More

IVR Surveys to Bind Your Team Together

The IVR (Interactive Voice Response) system is an automated customer service solution that uses pre-recorded responses to meet the caller’s needs – ideal for your incoming call centers.

As a business owner or part of senior management, it is important to make sure you communicate with employees on a regular basis. You need to not only monitor and support them professionally but also better understand what your team needs to promote a healthy work culture. Read More

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