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Monthly Archives: January 2022

Technology News 0 comments

Blog-Call-Center-Success

What is a call center?

A call center is part of a business that typically handles a huge number of calls from people. People who are either regular customers of the brand or potential buyers who can eventually become regular customers.

The importance of call centers is growing as more and more business transactions take place online. Another factor is the increase in the number of services that offer self-help opportunities to customers.

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Blog-Power-of-VoIP

 

To build a reputation as a business and steadily remain the popular choice among prospective customers, quality of products and thorough customer relationship management is important.

Businesses today thoroughly understand the need to have a steady clientele who are loyal to the brand. But to build such a relationship, there are several things to be observed. The evolving technologies make it easier to connect with your customers better. 

One such booming technology is the VoIP or Voice over Internet Protocol. It has many perks like tracking and managing sales leads, prospects, and customers more efficiently. Read More

Hosted IVR, Marketing 0 comments

Blog-Virtual-Number

In recent days, communication has played a big role for every new or existing customer. Customers who has reached companies with inquiries, orders, worries, and so on. The virtual number works positively by filling the communication gap between customers and entities.

However, the emergence of innovative technological aspects has allowed the customer the flexibility to reach your business. With this support, virtual numbers become more popular in the communication process. Generally, a virtual number is a telephone number that has no physical presence. It helps your business communicate with customers around the world. Here are some details to help you understand the need for virtual numbers for your business.

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Cloud 0 comments

Blog-Advantage-over-Remote-Working

Do you want to reduce the cost of your phone system while increasing its functionality or remote working agent performance?

According to the State of Business Communication Report, 83 percent of businesses lost a customer, missed a key milestone, or fired a worker in 2019 as a result of a communication problem.

You are at the right place if you consider switching from your current business phone service to cloud telephony. We’ll go over everything you need to know about cloud telephony in this article. It will include the essentials, how it works, how it helps your organization or remote working agents, and how to pick a new cloud telephony service. Read More

Cloud, Hosted IVR 0 comments

Blog-ACD

Automatic Call Distribution (ACD) is an important feature in setting up a call center. It is responsible for managing queues and responsibly allocating all incoming calls to appropriate staff agents. If you are in the customer support area, you may have already heard of ACD. In fact, the most common question in any sales team is how is the working of ACD.

Automatic call divider is a type of call forwarding on preset factors. When a customer calls, IVR first gathers the customer’s information and intentions. It then directs the customer to an agent with the appropriate skills on the information gathered. Read More

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Blog-Abandoned-Call

Do you know all the processes of a call center? Are you able to maintain customer satisfaction and build effective customer loyalty? Why have most of the calls been dropped off? What are abandoned calls and rates? There are so many questions you need to answer when you have a call center to run.

Call abandonment gives you valuable insight into your call center’s performance by studying the abandonment rate. KPI (key performance indicator) plays a vital role when measuring customers’ behavior – supporting managers to improve productivity.

If your call center is witnessing an increase in call abandonment – it’s time for immediate action. To help you best, we’ve classified 5 effective ways your call center needs to avoid abandoned calls.

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