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Gone are the days when UCaaS (Unified Communications as a service) and CCaaS (Contact Center as a Service) were viewed as separate entities aimed at various user groups. Today, platforms and capabilities are converging to assist enterprises and contact centers in improving customer and employee experiences. Read More
The ongoing coronavirus pandemic has affected many aspects of our lives, including our work and business. In such a scenario, it is natural for business owners and entrepreneurs to refrain from starting a new business. But that doesn’t have to be the case.
A pandemic is a new norm and companies are adapting quickly to the precarious working conditions that come with it.
Everyone faced the consequences; small businesses and marketers have been hit particularly hard.
The world is currently in crisis(yes, till date). Companies are forced to work from home. And employees are expected to meet deadlines to meet the challenges of telecommuting. Read More
The Startup culture is widespread today but also stagnant. I see startups coming into existence with the speed of light. But only a few of them are able to plant their feet in the market.
Have you ever wondered why only 3 out of 10 startups survive?
Any guess…?
I have always been saying in my previous articles, and I still repeat that One decision can make all the difference. Believe me, it’s all about taking the right decision.
Adopting a certain technology can change the whole game. I’ll make it simple for you. Read More
The whole world today is digging out the ways to provide better customer service. And they are doing so because they know the power of customers.
Do you also want to give better customer assistance, support them 24×7 and give your business a cutting edge?
I believe you all aspire to the same.
It brings me no surprise to know why “Providing Better Customer Service” is in trend nowadays.
Have you ever tried upgrading your traditional communication system?
Yes..!!
But, confused?
That how you’ll gonna handle the advanced technology like cloud based telephony solutions. So let me tell you using cloud telephony is very easy and remotely controlled technology. Even, for using cloud telephony, you don’t need any hardware also. Read More
