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Blog-Enhance-CX

Thriving in the business market has drastically changed over the last decade!! Let’s see how you can become a leader in this fast-paced business marketing environment to enhance customer experience. 

Customer experience is one of the most prominent factors that help to determine how a business will thrive. A product or service may be great, but if it cannot retain the customers, then there is something missing!! 

Nowadays, Customer Experience has become the oil in your engine because it plays an integral role in determining whether your business will succeed or fail. 

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Blog-Role-of-Agent-CX

What’s the primary objective of contact centers? ‘CUSTOMER SATISFACTION’ As per the traditional KPIs, customer satisfaction is calculated on the average time a customer spends on hold, how swift is the agent’s answers, and how quickly was the resolution provided? There is a direct connection between customer experience and frontline productivity. Make an effort to boost it, carefully consider and analyze agent tasks/issues that arise.

Great Agent Experience

For a high quality of customer satisfaction and organization productivity, eradicate or work on barriers that boost agents’ performance. As per Gartner, alleviating the agent experience will ultimately increase the customer satisfaction rate by 11%. Further, experts suggest developing customer experience management (CEM) and dealing with customers as individuals. Read More

Feedback-Blog

No one can deny that collecting and analyzing customer feedback is no joke when it comes to improving your product service. However, feedback is only important to you and not to your customers. Customers are using your product or services out of their own goals. They do not feel responsible for not giving feedback to you once they start using your product or service. This feeling of customers makes it hard to obtain feedback from them. Read More

Sarv Omni-channel Marketing Solution

When a business integrates different marketing mediums under one channel, it becomes easy for customers to get everything in one place. As technology is integrating our lives every day, the line between online and offline works is getting blurred. There are so many devices around us connected to the internet. We use each of them for some specific tasks. But to match the speed of the world, we look for a solution that can run on a single device without compromising the user experience. Read More

technology-improve-customer-experience

There was a time when a buyer or a consumer used to contact the seller to purchase something. This moment is where a seller has to convert that potential buyer into a customer. But, as technology advanced, the gap between buyer and seller and the process of contact has widened up. Now between a consumer and seller, there are social media, ads, reviews, and other customers experience. Read More

Use of CRM for Startups

As a startup, the most important thing to know is whether you intend to stay or not. Any startup’s main goal is to grow and evolve, and for that, you definitely need an effective CRM solution.

Beginners often consider customer relationship management (CRM) essential to the success of a medium to large business. But what you will find out at the end of this article will show the real potential of CRM. CRM is equally essential for startups, even before they are broadcast live. Read More

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