In the 21st century, when the population will anytime cross the 8 billion mark, your business needs a solution that can reach thousands of audiences. You can not sit, write and record personalized greetings for billions of people. So, what’s the best tool you can use in a cloud contact center? ‘Voice Broadcasting.’ A cost-effective, efficient, and less time-consuming solution. Read More
Voice is one of the most powerful tools of communication. Especially, when it comes to resolving customers’ problems, achieving marketing goals, and promoting the brand’s mission. Voice solutions are no different from any other form of marketing; rather brands are utilizing them to solve customer queries and broaden their buyers’ journeys. Read More
Another year with the pandemic, another year to work on ideas for political campaigns.
Do you know India is home to over 1.4 billion people and every quarter and approximately 25 million smartphone users are added? Reaching out to the targeted audience is vital for every political campaign. Over the last two years, modern technologies have simplified the working process and incorporated social distancing techniques to reach out to voters. Read More
Agents work hard every day to communicate with customers. They keep track of customers’ performance throughout the day, leaving their own aside. They do their best to maintain quality and represent the brand in their best way. And finally, they would like recognition for their efforts.
It is somehow impossible to review all customer calls and analyze each agent. You can hire a team for this, but doing it manually is still very primitive. Imagine if you had a solution that generates reports, triggers actions, or even pushes an agent based on what is being said during a call. This is what voice analytics does.
As technology is evolving, businesses are getting new ways to connect with their customers. But whenever a customer raises a ticket for a big issue, they will always choose to call to connect over other mediums. No customer is going to SMS you or drop an email telling you that the solution has stopped working or else.
While being on email, SMS, or chat, a business has a proper record of that for future reference. Calls also have this feature now. Businesses are now able to track and record every call they get or make.
Securing information is always a burden for many organizations and it has become a top priority to find a service provider that can provide the best security. Customers always require security in everything. OTP is a layer of security that gives users more control over their account and profile activity.
Yes, now customers do not have to worry about any leakage, fraud, or any type of data corruption. Voice OTP service can act as an additional layer of security for your users. This service is not only fast and reliable but will also eliminate the risk of data security and phishing attacks. Read More