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Blog-VOIP-Benefits

Communication has undoubtedly changed in the past few years making it easy for brands to connect with their customers and employees. Web-based communication technology like Voice Over Internet Protocol or VoIP has advanced drastically making it seamless for business communication.

VoIP phone systems offer various advantages for businesses and one of them is the capability of call recording. You do not have to worry about the physical storage media to record calls. With the feature, you can easily track the performance of your agents and marketing campaigns. Read More

Blog-Cost-ROI

What is VoIP, and how does it help in daily life?

VoIP means ‘voice over Internet protocol’. VoIP makes calls over the internet rather than through a traditional service provider. 

It is widely used in everyday life, for example, through Facebook messages, Skype, etc. VoIP enables us to make international calls using low-cost providers. It works by dispersing digital packets through the internet rather than traditional phone analogue. The VoIP system also ensures the provision of quality calls that endorse hassle-free business talks over the phone. Zoom app, which we use to connect with our friends, colleagues, classmates, is 85 per cent derived from VoIP. Read More

VoIP-vs-Landline

Phone systems play a crucial role for any business. When choosing your business phone system, whether it is a traditional landline system or a modern technology-backed VoIP system- you should consider a few points before you make a decision.

Are you in a battle to decide whether a VoIP or landline system is better for your business? Then, keep reading further to know which method wins.  Read More

Blog-Power-of-VoIP

 

To build a reputation as a business and steadily remain the popular choice among prospective customers, quality of products and thorough customer relationship management is important.

Businesses today thoroughly understand the need to have a steady clientele who are loyal to the brand. But to build such a relationship, there are several things to be observed. The evolving technologies make it easier to connect with your customers better. 

One such booming technology is the VoIP or Voice over Internet Protocol. It has many perks like tracking and managing sales leads, prospects, and customers more efficiently. Read More

Blog-VOIP-Working-and-Understanding

The introduction of the internet has made communication easier and simpler. Moreover, digital communication amplified with PSTN (Public Switched Telephone Network), becoming the support for voice communications worldwide. Especially VoIP – a proficient technology that lets anyone place phone calls over the internet. It started to set off a definite choice in modern businesses – a robust global mode of interaction between customer and organization.

VoIP is replacing traditional phone lines following its various capabilities at half cost. It will enable businesses to enjoy the latest features like call recording, auto attendants, custom caller ID, voicemail to email, and so much more. Here’s a detailed guide about Voice over Internet Protocol (VoIP).

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Blog--Call-Center-GuideIntroduction:

The business call center is known to handle a huge number of calls in one day. It is practically impossible for an individual or a team to do this. So we need artificial intelligence to help agents with their day-to-day customer relationships. This guide will help you understand why and how you can handle large number of calls.

This is where call center software comes in handy. This streamlines the process and creates a well-coordinated communication channel. It also allows the center to systematically manage overflowing calls. Read More

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