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Change in work settings has significantly changed since the last decade. People are no longer bound to work at a particular desk, giving rise to remote working. By utilizing the power of unified communication, businesses are promoting virtual collaboration for remotely working teams for bringing efficiency and productivity. Businesses, along with their respective teams are adapting to new communication tools to stay relevant to current market conditions. Computer telephony Integration (CTI) is one such revolution in the communication industry, bringing flexibility, agility and scalability to businesses across the globe. This blog will elaborate on how this technology enables seamless communication in enterprises and the benefits associated with it.

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Relevant and timely information is crucial for excellent customer service. A thriving call center shouldn’t compromise with it. They should strive to keep customers happy and operations profitable. And to do that call center dashboards are one of the best features. It provides managers with an overview of key performance indicators (KPIs) and other significant metrics. Such systemization will allow them to take data-driven decisions and correct actions whenever necessary. If you are planning to get call center software, then discover all its benefits. Also, know what wonders call center dashboards can do.  Read More


There is a saying, communication is key to achieve success in business. This is the reason why modern-day organizations are inclined towards improving interactions happening between them and customers. Also, the way a business communicates with its target audience is the depiction of the reputation of the company. For effective communication, a set of technologies is equally important for taking the organization ahead in the respective market. Cloud phone systems come to our mind when we talk about the latest developments in the communication aspect.

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