At present, retaining focus is one of the biggest workplace challenges employees face. The constant urge to check and scroll phones might be the reason behind fluctuating focus and concentration. If to find, there are plenty of distractions in the workplace. These distractions widely affect the performance of sales teams, especially when you don’t have a cloud telephony solution. We know that when it comes to sales, the pace is fast, the pressure is high, plus there is healthy to unhealthy competition. Read More
Interactive Voice Response (IVR) is a staple of contact centers in today’s era. Fierce competition in the market allows IVR systems to stay relevant by enabling advanced features which can accelerate the process of handling calls. It’s a kind of automated support system that decides routing strategies, manages queues and thereby reduces agents’ workloads. Research by Finance Online Study has depicted that customer satisfaction is a key metric for 95.7% of call center professionals. Likewise, true IVR technology is helpful in bringing both credibility and high-quality customer service within a call center setting.
Modern technology has allowed businesses to make improved communication and collaboration that leads to the development of new kinds of human contact, all thanks to Unified Communication. Technological breakthroughs create an opportunity for small businesses to invest in unified communication for effortless interactions. Connecting different communication systems allows for facilitating a unified experience for internal departments and customers as well. This is the reason why you should add unified communication to your list while running a small business.
What do you think a customer does before making a purchase? They scroll, research, compare, and contact. What do you think customers want most? Convenience! The ease to connect with the business and get the right information for their enquiry. If you’re into marketing, you might’ve heard of the ‘click-to-call’ service, which amplifies conversion rates. Read More