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Gone are the days when UCaaS (Unified Communications as a service) and CCaaS (Contact Center as a Service) were viewed as separate entities aimed at various user groups. Today, platforms and capabilities are converging to assist enterprises and contact centers in improving customer and employee experiences. Read More
Spoken messages are more powerful ways to connect with your supporters, customers, and employees. They enable you to successfully connect with emotions and tone. Despite this, they are underutilized resources. A phone call may not only successfully express your message, but it can also feed and deepen your relationships in ways that a written text or e-mail cannot.
However, how do you do it on a large scale? Voice campaigns allow you to efficiently reach out to individuals, increasing engagement while keeping expenses low. Read More
“Get closer than ever to your customers. So close that you tell them what they need well before they realize in themselves,” Steve Jobs
It is a handful of messages for all sizes of businesses to understand the customers and their needs. A successful business holds a sense of consumer needs and tastes amid the volatile market. To make your brand stand out and reach out to relevant customers, you need to get close to your customers. Read More
Everyone talks about technological evolution and how it is changing customer experiences. The latest adaptation of intelligent self-service has made consumers realize the importance of ‘doing things on their own.‘ Banks initially introduced the concept of self-service and experienced a widespread protest. Eventually, with time, people found self-service more convenient and efficient – companies without it has to suffer the consequences.
Nowadays, people avoid small talks and understand why to bother customer agents for tiny pieces of information. Currently, the majority of the companies are offering self-service, chatbots, and repositories to customers as they are practicing it widely. Read More
Call Centers work on multiple campaigns including lead generation, calls, inbound leads and follow-up calls. But merely working on campaigns is not enough if you do not utilize or benefit technology in enhancing the operational efficiency of the campaigns.
Agents manually dialing customer numbers tend to waste most of their time. Taking advantage of AUTO-DIALER is a great solution to it.
Let’s see how an auto-dialer can benefit your business!! Read More
A call center is part of a business that typically handles a huge number of calls from people. People who are either regular customers of the brand or potential buyers who can eventually become regular customers.
The importance of call centers is growing as more and more business transactions take place online. Another factor is the increase in the number of services that offer self-help opportunities to customers.
