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Blog-Power-of-VoIP

 

To build a reputation as a business and steadily remain the popular choice among prospective customers, quality of products and thorough customer relationship management is important.

Businesses today thoroughly understand the need to have a steady clientele who are loyal to the brand. But to build such a relationship, there are several things to be observed. The evolving technologies make it easier to connect with your customers better. 

One such booming technology is the VoIP or Voice over Internet Protocol. It has many perks like tracking and managing sales leads, prospects, and customers more efficiently. Read More

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Blog-Abandoned-Call

Do you know all the processes of a call center? Are you able to maintain customer satisfaction and build effective customer loyalty? Why have most of the calls been dropped off? What are abandoned calls and rates? There are so many questions you need to answer when you have a call center to run.

Call abandonment gives you valuable insight into your call center’s performance by studying the abandonment rate. KPI (key performance indicator) plays a vital role when measuring customers’ behavior – supporting managers to improve productivity.

If your call center is witnessing an increase in call abandonment – it’s time for immediate action. To help you best, we’ve classified 5 effective ways your call center needs to avoid abandoned calls.

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Cloud, Technology News 0 comments

Blog-Contact-Center-2022

Understanding CCaaS

The concept of a contact center as a service (CCaaS) has captivated businesses for a few years now. With the changes caused by the pandemic, this service seems to have gained momentum.

How a company addresses the concerns of its customers is a high priority for today’s buyer. The widespread availability and accessibility of mobile devices has also set high standards for what consumers expect from today’s businesses.

As cloud-based call center services become more prominent, traditional call centers that operate outside of a physical location. It depends entirely on a large-scale hardware installation will become more prominent.

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Blog-Shrinkage

Volume increases the pressure of managing things at a time. There are times in the call center, when it is difficult to know available agents vs how many are away on a break, attending meetings/training? The difference between the two is Call Center Shrinkage. How many call centers take this factor into account whenever there is a headcount? Shrinkage here plays a vital role in scrutinizing how many representatives you’d need to interact with customers.

Understanding shrinkage percentage as a call center key performance indicator (KPI) can not only improve customer interactions, but also help to handle average handle time, service level, and bottom line of business. Read More

Technology News 0 comments

Blog-CTC-Lead

Do you wish to increase your company’s production and revenue and looking for solutions? If you answered yes, this article is the ideal place to learn how to get there!

As we get more connected with the passage of time, we cannot overlook the fact that calling a business to inquire about products is still the preferred method of communication for clients. Businesses became fully aware of this and began to organize their product and service marketing and advertisements accordingly.

It’s also essential to ensure that a firm is readily available and that contacting them does not require too much work on the part of the customer. As a result, it is a wise decision for a company to seek out a solution that is both simple and powerful. Read More

Technology News, Thoughts 0 comments

Blog-Virtual Number Everything

 

If you dream of setting up a global business, you must know that establishing international communication is the first milestone towards your vision. You can’t build a robust worldwide market with a local number.

If you are searching for a solution for this problem, all you need is to have a virtual number or a cloud number that helps bridge the gap between you and your customers worldwide. According to the latest statistics, the cloud tools and their market grew incredibly in 2020 during the pandemic.  Read More

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