Today, it is difficult to imagine services without an Internet connection or automation. The same is true of banking services. With the advent of technology, most of the services in this sector have been online or facilitated through telephones.
IVR (Interactive Virtual Receptionist) is an automated cloud telephony system that directly interacts with the target people in order to gather desired information and route the calls to the specified recipients. It has played a major role in every political campaign promotion since its existence as it possesses a large number of benefits. Read More
In the world of digitalization, adopting new technology every now and then is a must! Being familiar with the latest digital trend highly affect every kind of business. It helps to cut the competition (the one who is using outdated technology) and also gives your customer an overwhelming experience.
Customer service is a major part of any business growth. Providing good customer service takes a business forward. For this, you need to embrace technology in your customer service plans. Read More
IVR (Interactive Virtual Receptionist) refers to the interaction of human and computer telephonically. Every call center, big or small, requires a number of employees who could attend the callers.
IVR basically serves this business need of the call center. It acts as an auto attendant who redirects the callers by simply pressing a button.
Time has come when you have to give up traditional methods and need to adopt the latest technology. As a call center, the one major step you must take is to switch to IVR technology.
Switching to IVR can do wonder to your business. This is a way to beat the competition or at least you may not lack behind. It can save you precious time and money of course and you would never ever miss out any lead due to its 24X7 availability. This simply turns out to increase the productivity of the call centers. Read More
Outbound IVR manages the multiple IVR campaigns together for the betterment of the in-house call centers for businesses. It proactively manages all your customers and can engage them with their required channels like automated voice calls, SMS and call redirection for the manual help. You can set up this well manageable customer call support for your business using advanced interactive voice response service feature OBD, it routes all your customer’s inquiry in their concerned departments.
Are your customer support team giving their 100% to customer’s satisfaction?
Yes..!! Still missing the hot leads, due to not connecting with the customers on time.
Okay! Then what?
I guess, now you are thinking to add more team members to your customer support team. But you need a good budget for hiring more teammates.
May I help you in this situation?
Hire a virtual receptionist..!!! Read More