What does a business want the most? Exceptional customer experience! How can they do it? By improving the first call resolution aka FCR. FCR holds the power to yield countless benefits like reduced costs, smooth operation, high employee productivity, and a high retention rate.
“Get closer than ever to your customers. So close that you tell them what they need well before they realize in themselves,” Steve Jobs
It is a handful of messages for all sizes of businesses to understand the customers and their needs. A successful business holds a sense of consumer needs and tastes amid the volatile market. To make your brand stand out and reach out to relevant customers, you need to get close to your customers. Read More
Communication has undoubtedly changed in the past few years making it easy for brands to connect with their customers and employees. Web-based communication technology like Voice Over Internet Protocol or VoIP has advanced drastically making it seamless for business communication.
VoIP phone systems offer various advantages for businesses and one of them is the capability of call recording. You do not have to worry about the physical storage media to record calls. With the feature, you can easily track the performance of your agents and marketing campaigns. Read More
During the past few years, the education system has been highly affected and forced to adjust to the changes. To keep up with the things and empower students with education, institutions have used technology to the best of their powers. Classroom teaching is changing these days, and students are becoming more tech-savvy.
To meet the changing demands of the education system, unified cloud-communication platform pops as the best solution.
What is VoIP, and how does it help in daily life?
VoIP means ‘voice over Internet protocol’. VoIP makes calls over the internet rather than through a traditional service provider.
It is widely used in everyday life, for example, through Facebook messages, Skype, etc. VoIP enables us to make international calls using low-cost providers. It works by dispersing digital packets through the internet rather than traditional phone analogue. The VoIP system also ensures the provision of quality calls that endorse hassle-free business talks over the phone. Zoom app, which we use to connect with our friends, colleagues, classmates, is 85 per cent derived from VoIP. Read More
In recent days, communication has played a big role for every new or existing customer. Customers who has reached companies with inquiries, orders, worries, and so on. The virtual number works positively by filling the communication gap between customers and entities.
However, the emergence of innovative technological aspects has allowed the customer the flexibility to reach your business. With this support, virtual numbers become more popular in the communication process. Generally, a virtual number is a telephone number that has no physical presence. It helps your business communicate with customers around the world. Here are some details to help you understand the need for virtual numbers for your business.