We have already given a brief overview of IVR, how this system works and what are the associated benefits- Read previous articles. You will also get the details about cloud telephony and different industries where this service will prove advantageous.
What is IVR?
Interactive Voice Response (IVR) refers to technology allowing interaction between human and computer via telephone. IVR system can read touch-tones & voice input using DTMF (Dual Tone Multi Frequency), and provides relevant information. It is a smart technology that can handle a large volume of inbound calls. Read More