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Posts tagged with: hosted ivr

Hosted IVR 0 comments

A Complete Guide of IVR Number

If you want your company to be successful, customer service always plays a critical role. An excellent customer experience can encourage retention and give your organization a competitive edge.

We all know the first impression is the last, so meeting customer expectations is a must.

Interactive voice response (IVR) can be the first thing your customer encounters. Then it is not surprising that companies are ready to improve the efficiency of IVR in another world. Read More

Hosted IVR, TollFree Number 0 comments

Understanding Virtual Phone System

A virtual phone system allows your agents to make and receive calls from your office, home, or even while traveling. This enables users to use their laptop, mobile device, or any Internet-connected device for phone operations.

As for the supervisory authorities that have to monitor the call center’s operations, the virtual telephone system provides a real-time overview of the leading call metrics. In fact, your supervisors do not have to be in the exact physical location as the agents (telephone team members) they are monitoring. With a powerful virtual phone system, you can manage a truly virtual call center. Read More

Hosted IVR 0 comments

IVR Surveys to Bind Your Team Together

The IVR (Interactive Voice Response) system is an automated customer service solution that uses pre-recorded responses to meet the caller’s needs – ideal for your incoming call centers.

As a business owner or part of senior management, it is important to make sure you communicate with employees on a regular basis. You need to not only monitor and support them professionally but also better understand what your team needs to promote a healthy work culture. Read More

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What is Interactive Voice Response (IVR)

IVR (Interactive Virtual Receptionist) refers to the interaction of human and computer telephonically. Every call center, big or small, requires a number of employees who could attend the callers.

IVR basically serves this business need of the call center. It acts as an auto attendant who redirects the callers by simply pressing a button.

Time has come when you have to give up traditional methods and need to adopt the latest technology. As a call center, the one major step you must take is to switch to IVR technology.

Switching to IVR can do wonder to your business. This is a way to beat the competition or at least you may not lack behind. It can save you precious time and money of course and you would never ever miss out any lead due to its 24X7 availability. This simply turns out to increase the productivity of the call centers. Read More

Hosted IVR 0 comments

Outbound IVR for small Business

Outbound IVR manages the multiple IVR campaigns together for the betterment of the in-house call centers for businesses. It proactively manages all your customers and can engage them with their required channels like automated voice calls, SMS and call redirection for the manual help. You can set up this well manageable customer call support for your business using advanced interactive voice response service feature OBD, it routes all your customer’s inquiry in their concerned departments.

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Hosted IVR 2 comments

Interactive Voice Response

Are your customer support team giving their 100% to customer’s satisfaction?

Yes..!! Still missing the hot leads, due to not connecting with the customers on time.

Okay! Then what?

I guess, now you are thinking to add more team members to your customer support team. But you need a good budget for hiring more teammates.

May I help you in this situation?

Hire a virtual receptionist..!!! Read More

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