A virtual phone system allows your agents to make and receive calls from your office, home, or even while traveling. This enables users to use their laptop, mobile device, or any Internet-connected device for phone operations.
As for the supervisory authorities that have to monitor the call center’s operations, the virtual telephone system provides a real-time overview of the leading call metrics. In fact, your supervisors do not have to be in the exact physical location as the agents (telephone team members) they are monitoring. With a powerful virtual phone system, you can manage a truly virtual call center.
You don’t have to invest in phone hardware to manage incoming and outgoing calls. The Internet is used as a transmission medium that makes your company’s telephone system universally accessible and manageable.
Old-fashioned telephone systems are not compatible with this new normality. Crew members are not in the office receiving calls and do not necessarily need access to a landline.
So, can you run your business through a cloud-based phone system? Is the setup too complicated? What features should I look for? We will cover all of these and more in this comprehensive guide.
One of the main advantages of a virtual telephone system is that it is easy to set up and use.
Traditional telephone systems are difficult to configure. You will have to wait for the installer to work on the wires and holes throughout the office. During this time, your team will not be able to make or receive phone calls. Can you afford to stop the business?
The virtual phone system works wherever you have a high-speed Internet connection. Because your phone’s hardware is optional, you can get started right away. And when you get your VoIP phones, you just need to plug them in. That is all.
Sarv’s VoIP phone service is ideal for remote workers and the office. You can configure it yourself without the need for IT – it’s that easy.
Too often, companies pay for solutions and do not make full use of them. This results in a lot of waste. The virtual phone system allows you to choose the right combination of features and lines that suits you.
Sarv’s virtual telephone system offers a direct replacement for several business applications from day one. Remember that you save up to 65% compared to traditional phone systems. Built-in features save you even more. Reduce costs with the following additional features:
All these features make a virtual phone system a great option for any business.
Wired phone systems require your team to make calls through a landline. Let’s leave it at that. Voice over IP allows your team to communicate from a variety of devices.
Virtual telephone systems adopt open universal standards. This interoperability means you can receive calls from any IP-based device, not just a landline. Exemplary devices include:
These standards allow you to mix the proper hardware for your person. The board has different needs than the support person.
You can easily handle incoming phone calls and direct them to the right people. If your team can only be reached via mobile phone, you already know how frustrating it is to transfer calls. Virtual service providers eliminate this hassle.
First, you can forward business phone calls to your primary number through an auto attendant. This feature allows callers to select the department or person they want to reach.
Second, you can set up automatic call forwarding according to business hours. If you have an autoresponder, you can customize it in your schedule with a friendly and understandable interface.
Third, your team checks their availability. Users can adjust their forwarding or send callers to voicemail. This precise control over telephone services increases customer satisfaction and sales.
Which days of the week are the busiest? What does the call volume look like during the holidays? Do we need to hire more representatives? These questions can only be answered through real-time call analysis and reporting.
These dashboards help you manage the number of calls and link them to business results. Historically, only company-sized organizations had these opportunities. Small businesses can now use analysis to scale.
Virtual telephone systems make this information easy and accessible. This is important if you manage call center representatives.
And the best part: you can view real-time reports and call analysis via an Internet connection on any device.
Setting up this system is easy and can be done in just four steps:
The way it works has changed. Even if everyone gets back to the office, do you want to go back to a limited, outdated phone system? Not likely.
Privacy is at the heart of the virtual telephone system. Your employees can hide their caller ID to make and receive business calls without disclosing cell phone numbers. In addition, it encrypts telephone calls for maximum VoIP security.