When running a business, you should expect telephone lines to buzz throughout the day. A ringing phone is often a sign of a potential customer, but this is not always the case.
Sometimes you may receive spam calls – this is the last thing any agent wants to see.
In fact, spam calls are more common than you think. According to TechCrunch, the number of spam calls had increased by 18% in 2020, despite the global pandemic. You can well imagine the possibilities of getting your own virtual phone number, thereby disrupting the agent’s work and productivity. It makes sense to have a proactive strategy so that agents can focus on real prospects and stay on top of their tasks.
Fortunately, a few simple steps can help you keep your company’s virtual assistants free of spam. Even if you can’t completely prevent spammers, you can still curb them and let your agents focus on critical work. Let’s find out how:
A spam call refers to any unwanted call that your system receives. Although they may seem insignificant at first, they can grow to be really annoying or even harmful. Your agents will eventually spend a good portion of the day on their behalf and work hard to cope with the stress they add. Here are tactics you can apply to keep them away.
The first line of defense against bids is the auto attendant. The best approach is to look for virtual number services that offer this feature in their offerings together. If your autoresponder receives spam, it will be automatically discontinued because the robot cannot navigate the call menu. Therefore, your agents do not have to feel uncomfortable with such callers and may rely on the system to filter them.
An obvious way to stay out of spam calls is to use the “Don’t call” list. All you have to do is register with the NDNC and voila – your agents will no longer be bothered by annoying lawyers and telemarketers. Although the DNC register may not completely stop calls, it may reduce them to a minimum. Alternatively, you can use a service such as Do Not Disturb, which stops notifications for incoming calls from certain numbers. You only need to add the unwanted numbers to the list once and you’re done.
If you’ve used the “Do Not Disturb” feature, you’ve reflected on it, blocking spam numbers goes a step further and fully protects your phone system. Just block the suspicious numbers the first time you come across them, and your system will take care of the rest. Alternatively, you may need to invest time – go through your call history and manually block any number from which you want unwanted calls. This step may require some effort, but it is a fully proven damage control measure that you can rely on.
Perhaps the most effective way to eliminate the possibility of spam is to get a new number for your virtual number. However, this is not feasible for companies that have introduced telephone numbers, as this would alienate or confuse their long-term customers. You can’t risk losing potential customers and existing customers just because they don’t remember your new contact. However, exchanging telephone numbers can be a useful option for new companies or companies whose numbers have not been used for a long time.
A more drastic measure to deal with spam is to connect to a virtual number provider and escalate the problem. This can be a last resort if you’ve tried everything else but are still struggling with an increasing number of unwanted calls. Your service provider can help you block calls from certain numbers that you do not want to connect to. In addition to blocking specific phone numbers, you can even blacklist calls from certain area codes, giving you more protection against spam.
It pays to make a conscious effort to protect your business phone number from spam calls, which has many benefits. You can go the extra mile by integrating call tracking with anti-spam measures. In addition to increasing agent productivity, it can also protect your call tracking data from distortion. It’s easy to fall victim to advertising companies that guarantee to work with them to guarantee a certain number of calls or leads. However, you often end up with fake calls, which can confuse your data. Using call tracking lets you understand the actual performance of your ads, as well as identify spam calls and provide insights into high-quality leads.
Spam calls to your virtual phone number can be real neck pain, so it is imperative that you take strict action. The best approach is to work with a virtual number provider to help you solve the problem with the right features and add-ons. We all know how important virtual numbers are for businesses, if you are still lagging behind, contact Sarv and get this service immediately.