COVID-19 has accelerated the digitization of everything from the workplace to education to retail. And the FinTech (Financial Technology) industry is no exception. According to FinanceOnline.com research, the global fintech market will grow at a CAGR of 23.58% from 2021 to 2025. However, to run their operations and services smoothly, these Fintech companies require a slew of modern technologies like contact center solutions to help them simplify, automate, and boost processes and performance.
Lead generation is crucial!
But it is not as simple as it seems. Today’s marketing world is dynamic and it requires a business to jump to a highly calculative approach for reaching new prospects. Getting heard from your target market can lead your business toward the potential customer. When it comes to a lead, quantity isn’t the factor, but the quality is. Here comes the importance of quality leads as it has a greater impact on sales conversions. Since conversion rates are critical to look at, lead generation solutions can become part of your business development strategy.
Businesses globally witnessed and experienced a dramatic change in the last two years because of ‘Coronavirus.’ It has disrupted people’s livelihoods, but everything recovered (not fully yet). Similarly, the industry of call centers encountered the issues of remote working – interacting with countless customers and solving their problems. There were many instances when call center agents were unable to connect with every customer. It increased the call drop rates. Read More
For many organizations, contact centers act as their ultimate contact points. Today, customers can use different ways to communicate with brands for a variety of reasons. But even today, many customers use the phone to solve business problems. However, handling customer inquiries over the phone involves other problems and costs. Fortunately, automated outbound call center software and automated outbound call services help reduce the effort required to set up and manage telephone support. This raises the question of what an outbound call center is and how it benefits businesses and customers. Here is a comprehensive overview of outgoing call centers. Read More
Phone systems play a crucial role for any business. When choosing your business phone system, whether it is a traditional landline system or a modern technology-backed VoIP system- you should consider a few points before you make a decision.
Are you in a battle to decide whether a VoIP or landline system is better for your business? Then, keep reading further to know which method wins. Read More
Everyone must think ‘contact center’ and ‘call center’ are just synonyms. But no, there’s a key difference between the two. The contact center is the platform or hub that manages customer communications and customer services across various channels. It includes phone, email, live chat, messaging, and social media.
Contact center software provides all customer-facing services at a single platform. Whereas a call center is a hub where customer conversations is taken exclusively via phone channels. The call center focuses on inbound and outbound phone calls. Read More