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Blog-Call-Distribution

It is no shock that your customers want to resolve their concerns for the first time. However, you may be surprised that Automatic Call Distribution (ACD) helps you do this. You probably already have access to this popular call center feature to make it work. If you have a corporate phone system, it can distribute calls intelligently.

Customers don’t want to wait too long or call more than they need to. Not your call center representatives, and especially not your customers.

To do this, configure your ACD software to route calls according to your business and customer needs. Then, when combined with other phone system features, it enhances the customer experience at no extra charge.

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Blog-IVR-Small-Business

IVR or Interactive Voice Response can be the ideal solution for many businesses. If your business calls for availability round the clock, the IVR can be the best replacement for a human voice receptionist. A small business often does not have the budget for 24-hours active customer support. 

Also, what about clients who try to reach out beyond office hours? IVR is an effective solution in such a situation as well.

Besides managing the client queries, IVR also has several other advantages when integrated with CRM and other contact center systems. 

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Blog-Routing

Although there are many contenders for modern call center solutions, skill-based call forwarding must be one of the key solutions. With the help of skill-based call forwarding, the future of call forwarding is here.

Skill-based routing is a feature of a cloud phone that analyzes customer data when a call arrives and automatically directs the caller to the agent with the best skills to resolve the issue.

This feature prevents unnecessary call transfer between agents and improves customer satisfaction.

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IVR (Interactive Voice Response) is a mechanism that facilitates you to engage with consumers using recorded voice messages to automate your incoming calls. There are several benefits of an IVR software solution for different industries. Transforming business is easy now!

For example, a banking IVR can be used by customers to know their bank balance while freeing the customer service executive time to manage critical queries. By answering simple questions of customers, banks can generate more leads. It allows them to manage several calls, offer personalized service to the customers and operate 24/7.  Read More

How can Cloud-Based Conference Call Services Help Your Sales Team

As most companies are still working remotely (due to the COVID-19 pandemic), the communication gap has widened. But the good thing is that you can fill the gap and improve the performance of your sales teams with cloud-based conference call services.

Cloud conferencing services allow you to communicate with your entire sales team, no matter where they are. During conference calls, you can discuss, brainstorm, and solve common sales problems to increase conferences. Read More

IVR Surveys to Bind Your Team Together

The IVR (Interactive Voice Response) system is an automated customer service solution that uses pre-recorded responses to meet the caller’s needs – ideal for your incoming call centers.

As a business owner or part of senior management, it is important to make sure you communicate with employees on a regular basis. You need to not only monitor and support them professionally but also better understand what your team needs to promote a healthy work culture. Read More

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