When a business integrates different marketing mediums under one channel, it becomes easy for customers to get everything in one place. As technology is integrating our lives every day, the line between online and offline works is getting blurred. There are so many devices around us connected to the internet. We use each of them for some specific tasks. But to match the speed of the world, we look for a solution that can run on a single device without compromising the user experience. Read More
The world is changing in this era of the pandemic. So many different technologies are emerging as the solution to keep this world revolving. Cloud telephony is one of those solutions that is making sure that businesses are still connected with their customers. It is not only helping businesses connect with their customers, but it is also increasing productivity. How? With cloud telephony. It has a flexible structure that allows executives to work anywhere and anytime.
India is currently one of the greatest consumers of Internet-based communication or contact centres. Data is also now available here at a cheap price and almost everywhere. A wider man-power is also available in India. Yes, so many companies were unable to grasp the benefits of all these and remained behind the curve. Read More
Cloud technology has gained popularity in the business environment and is growing by leaps and bounds. For many businesses, voice communication is an important part of communicating with customers and vendors. Voice communication has more potential than other communication and can enter into or break a deal. When it comes to CRM, voice plays a vital role and shows its impact on the customer experience more than anything else. This is where cloud telephony comes in. Over time, the use of cloud telephony in the field of SMEs (small and medium-sized enterprises) will increase significantly.
According to the Gartner report, the cloud services sector has increased to $ 383 billion in 2020. If you still use the old and traditional PBX (Private Branch Exchange) system, it means that you are lagging behind your competitors. The development of new technology has made communication easy and efficient. You can easily migrate to cloud-based services without the need for additional infrastructure or technical knowledge. Read More
The Covid-19 recession, followed by social distancing and nationwide closure, we have a major impact on businesses. No matter how established they are, the way they reconsider or manage and operate their business, including their business plan, is important.
It has become difficult for most companies to maintain their financial coverage during this lockdown period due to lower revenue declines and general uncertainty in the global financial environment. Not only this, but managing customers has also been a challenging task for every organization. Everyone nowadays works digitally as no one wants to lose the business. To improve this, they had adopted many solutions from cloud telephony solution to video conferencing tools. Sarv is a collection of these services. Read More
The coronavirus crises have become so worse than anyone thought a few months ago. It has disrupted business so much that virtual working has become the new norm. Sudden switching of things has put most of them out of their comfort zones, especially those where telecommuting and virtual communication have never been available. Things are equally difficult for employees because they work from home with their productivity levels and technical problems. The biggest challenging thing for companies is coordinating and communicating with the clients. Read More
From the past few years, India has shown big growth in the number of startups. They are getting funded by several investors either from India or other countries. Indian entrepreneurs and business people have shown their skills and result of the unique and creative mind to the world and is now seeking for growing up more and more every year. According to NASSCOM Indian Startup Report, India has moved to third place for providing a conducive ecosystem for startups.
Whether you are a startup or a business, customer relationship is an important part of both lives. One way that helps in that is the Telephone. A business or startup needs to stay in touch to increase their chance of success. One way to make sure of it is Cloud Telephony. It does not only increases a startup’s chance to serve their customers in better ways but also help to answer customers’ queries. Read More