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IVR Surveys to Bind Your Team Together

The IVR (Interactive Voice Response) system is an automated customer service solution that uses pre-recorded responses to meet the caller’s needs – ideal for your incoming call centers.

As a business owner or part of senior management, it is important to make sure you communicate with employees on a regular basis. You need to not only monitor and support them professionally but also better understand what your team needs to promote a healthy work culture. Read More

Why is Customer Service Training So Important

What makes a business stand out from others? Its marketing strategies or customer service? Mostly it is customer service. Once a brand is done with marketing and converting its prospects into customers, customer service is what keeps them loyal to your brand.

It is the opportunity where a brand connects with its customers to solve their problems. This is how a brand shows its customers that they care about them. When executed well, it is more likely that customers will always return to you. Read More

How Should a Business Use SMS Services

In the current world, multi-channel marketing is what drives leads for a business. Judging by the speed of the market, businesses are trying to reach their customers on the go. To do so, SMS service is the ultimate weapon for a marketing team. We know that SMS is a very old technique to engage with customers, but it is the effective one. It is hard to believe that not so many companies are investing in SMS marketing. Read More

Best Use of SMS to Improve Customer Service

Building and maintaining positive relationships between companies and their customers is what every organization needs. As a business owner, should you be happy with the customer service offered by your business? But before understanding that, what is required is understanding the correct definition of good customer service? Because the system used to ensure a positive customer experience can constantly be improved and evolves with technology development, it seems that the search for the best possible customer service may never be complete. Read More

Sarv-Transactional Emails

If you are into selling services, products, or goods, you know how important transactional emails are. These are an integral part of your email campaign. If you are handling emails or have done it before, you know that these emails perform better than promotional emails. If you didn’t, now you know.

If we talk numbers, CTR (Click-Through-Rate) of transactional emails is 3 times higher than non-transactional emails. Read More

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