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We have entered 2023 with new hopes and resolutions for our business – especially in the contact center industry. With the new year, the industry trends are now more focused on creating efficiency and cost-savings momentum. Also, enhancing customer experiences (CX) and employee experiences (EX). And this won’t be enough with traditional contact center labor models.
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Lead generation has become an important phenomenon for businesses that wish to expand their customer reach. Text messaging unsurprisingly is the common data service that needs to be incorporated into your business’s marketing strategy. In today’s world, we see texting as a competitive advantage because many people carry their phones wherever they go. This means that you have to consistently innovate your products to stay relevant to current trends. This blog will explain what SMS lead generation is and why you need to master this art to get successful.
What does a business want the most? Exceptional customer experience! How can they do it? By improving the first call resolution aka FCR. FCR holds the power to yield countless benefits like reduced costs, smooth operation, high employee productivity, and a high retention rate.
Remote working has become the new normal nowadays. As witnessed by Forbes, 70% of employees will be working remotely by 2025. With that, we can see how much steady growth remote working will achieve in the future. To keep up with remote trends, businesses are moving to the “cloud” to make business communication easy and efficient. All types of enterprises are utilizing an integrated cloud phone system to ensure constant connectivity with employees to drive productivity.
The healthcare industry has been achieving significant milestones over the last few years, especially with the support of evolving technology. Remember, the COVID duration has made people realize the importance of technical support and helping patients in need. Industry Read More
Today, customers have become more straightforward regarding what they want from your brand. They expect convenience, ease and speed when it comes to connecting with the company. Click-to-call functionality is an essential part of the business that allows customers to reach an organization in just a single click. Certainly, this feature is revolutionizing business communication as it offers the ability for the brand to connect with targeted customers in an instant.
