The healthcare industry has been achieving significant milestones over the last few years, especially with the support of evolving technology. Remember, the COVID duration has made people realize the importance of technical support and helping patients in need. Industry Read More
Today, customers have become more straightforward regarding what they want from your brand. They expect convenience, ease and speed when it comes to connecting with the company. Click-to-call functionality is an essential part of the business that allows customers to reach an organization in just a single click. Certainly, this feature is revolutionizing business communication as it offers the ability for the brand to connect with targeted customers in an instant.
Marketing efforts are for what? Why are businesses investing in inbound and outbound marketing? Why do businesses need a lead management system? Because the success and growth of a business depend on it. Converting prospects into customers is one of the keys to business growth. Moreover, agents would be happier if every person they talked to was an ideal candidate for their product/service. Read More
With an increase in cyber security crimes, it has become essential for businesses to ensure that they have the right security measures in place. Framing complex passwords is not enough to get rid of the problems related to security. Password recycling is the biggest nightmare of various security experts. A report has also indicated that well-known passwords have seen a 20% increase in hacking activities. Implementing a Two-Factor Authentication tool across the applications can make you and your customers safe from potential fraud.
Voice is one of the most powerful tools of communication. Especially, when it comes to resolving customers’ problems, achieving marketing goals, and promoting the brand’s mission. Voice solutions are no different from any other form of marketing; rather brands are utilizing them to solve customer queries and broaden their buyers’ journeys. Read More
Generating leads and converting them into clients is a difficult task for a B2B sales team. Being an integral part of the business, the sales team is focused on building healthy relationships with customers. We often observe sales representatives busy on calls and they waste their precious time doing manual work. So what’s the solution to this problematic situation? The answer is simple “cloud telephony”.