Missed Call Marketing (MCM) is a medium in which an interested user calls a phone number with the intent to make a missed call (for some sort of information). Sometimes your call is automatically disconnected with or without a confirmation message. The recipient, ie., the company that provides the services, will then call you with the relevant information. Read More
It may have ‘missed call’ in its name, but after this service, you are not going to miss a thing. As per Wikipedia, when a caller deliberately terminates a call, it is called a missed call. In missed call service, calls are usually terminated from the end of the recipient. This is done to receive the pre-agreed message or call from the recipient’s end. Read More
E-commerce automation was once reserved only for the big businesses that had huge budgets. However, the releases of powerful yet affordable and accessible e-commerce automation software have made it possible for everyone to enjoy it. According to research carried out in 2019, 75% of marketers use at least one type of e-commerce automation platform to manage and grow their store. E-commerce marketing automation is one significant aspect of e-commerce automation. Read More
Call centers handle a large number of both incoming and outgoing calls. Understanding the differences between inbound and outbound call center services will help you identify the best opportunity for your business. Here are some facts to help you choose the most effective option for your needs. Read More
Most contact centers operating today work with old technology and call center software that cannot keep up with customer and business communications. The cloud-based contact center is a modern alternative to on-site contact centers using the latest communication technology. It offers many benefits to companies that want to constantly meet and exceed their customers’ expectations.
If your business is still dependent on legacy contact center technology, you’re likely to feel the pain of the limitations of your system. There are times where you might face difficulties in adding new channels (such as SMS or Facebook Messenger) or easily update your phone menu. You may have used a cloud solution or two, but they will remain silent among the rest of your systems and can’t talk to each other. This is a disappointing position. It’s hard to help customers if your technology works against you. Read More