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7-reason-e-commerce-marketing-automation

E-commerce automation was once reserved only for the big businesses that had huge budgets. However, the releases of powerful yet affordable and accessible e-commerce automation software have made it possible for everyone to enjoy it. According to research carried out in 2019, 75% of marketers use at least one type of e-commerce automation platform to manage and grow their store. E-commerce marketing automation is one significant aspect of e-commerce automation. Read More

Cloud-based-contact-call-center

Most contact centers operating today work with old technology and call center software that cannot keep up with customer and business communications. The cloud-based contact center is a modern alternative to on-site contact centers using the latest communication technology. It offers many benefits to companies that want to constantly meet and exceed their customers’ expectations.

If your business is still dependent on legacy contact center technology, you’re likely to feel the pain of the limitations of your system. There are times where you might face difficulties in adding new channels (such as SMS or Facebook Messenger) or easily update your phone menu. You may have used a cloud solution or two, but they will remain silent among the rest of your systems and can’t talk to each other. This is a disappointing position. It’s hard to help customers if your technology works against you. Read More

technology-improve-customer-experience

There was a time when a buyer or a consumer used to contact the seller to purchase something. This moment is where a seller has to convert that potential buyer into a customer. But, as technology advanced, the gap between buyer and seller and the process of contact has widened up. Now between a consumer and seller, there are social media, ads, reviews, and other customers experience. Read More

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