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Blog-Call-Distribution

It is no shock that your customers want to resolve their concerns for the first time. However, you may be surprised that Automatic Call Distribution (ACD) helps you do this. You probably already have access to this popular call center feature to make it work. If you have a corporate phone system, it can distribute calls intelligently.

Customers don’t want to wait too long or call more than they need to. Not your call center representatives, and especially not your customers.

To do this, configure your ACD software to route calls according to your business and customer needs. Then, when combined with other phone system features, it enhances the customer experience at no extra charge.

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Blog-TTS

Customer experience isn’t an expense. Managing customer experience only bolsters your brand. Stan Phelps

Improving customer experience is a significant and essential part of every business. Especially businesses that are directly serving the customers and solving their problems. For any solution, human interaction is necessary, and nowadays, human interaction is digitized with the advancement of technology.

If you are into the contact centers business, you must have come across various technological features to enhance customer experience.

One of the latest advanced features to be elaborated here is Text-to-Speech (TTS).

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Blog-Virtual Number Everything

 

If you dream of setting up a global business, you must know that establishing international communication is the first milestone towards your vision. You can’t build a robust worldwide market with a local number.

If you are searching for a solution for this problem, all you need is to have a virtual number or a cloud number that helps bridge the gap between you and your customers worldwide. According to the latest statistics, the cloud tools and their market grew incredibly in 2020 during the pandemic.  Read More

Blog-CX SMS

Is SMS Marketing Dead? Well, research says not yet!

Today, more people use more smartphones than fax and landline phones. Today, people live in a fast-paced world where they like to get things faster. For example, fast food delivery, fast ticket booking, faster customer service, etc. This made companies look for SMS marketing at regular prices. Because text messaging is fast, it has no geographical boundaries and supports instant messaging and can improve your customer experience.

SMS is fast, reliable, easy and cost effective. Simply, SMS works with any phone anywhere in the world. With SMS marketing, companies can communicate with their customers instantly. In fact, 98% of people open their messages just to check what’s inside. Read More

Blog-VOIP-Working-and-Understanding

The introduction of the internet has made communication easier and simpler. Moreover, digital communication amplified with PSTN (Public Switched Telephone Network), becoming the support for voice communications worldwide. Especially VoIP – a proficient technology that lets anyone place phone calls over the internet. It started to set off a definite choice in modern businesses – a robust global mode of interaction between customer and organization.

VoIP is replacing traditional phone lines following its various capabilities at half cost. It will enable businesses to enjoy the latest features like call recording, auto attendants, custom caller ID, voicemail to email, and so much more. Here’s a detailed guide about Voice over Internet Protocol (VoIP).

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Blog-Marketing-Campaign

Business organizations monitor the performance of their marketing campaigns to optimize results. Toll-free numbers have become a powerful marketing tool for monitoring the performance of your marketing campaigns. India’s toll-free service providers ensure that organizations can evaluate the effectiveness of their marketing activities using toll-free numbers.

Organizations can buy toll-free numbers and boost their marketing campaigns, making them more reliable. Toll-free numbers help organizations analyze incoming calls and shape their marketing strategy accordingly. Organizations that do not have a separate marketing department can purchase toll-free numbers to measure the success of marketing strategies and campaigns. Read More

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