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The Art of Open-Ended Questions in Sales

Asking the right questions at the right time and place is an art in Marketing. It can help you bring value to your prospects, customers, and yourself. You need sets of some good questions to keep the flow or to know more about your customers.

These high-value questions for sales have the power to create a better learning experience for either end of the deal. Usually, depending on the quality of the questions, these give value to both parties. Read More

A Complete Guide of IVR Number

If you want your company to be successful, customer service always plays a critical role. An excellent customer experience can encourage retention and give your organization a competitive edge.

We all know the first impression is the last, so meeting customer expectations is a must.

Interactive voice response (IVR) can be the first thing your customer encounters. Then it is not surprising that companies are ready to improve the efficiency of IVR in another world. Read More

Understanding Virtual Phone System

A virtual phone system allows your agents to make and receive calls from your office, home, or even while traveling. This enables users to use their laptop, mobile device, or any Internet-connected device for phone operations.

As for the supervisory authorities that have to monitor the call center’s operations, the virtual telephone system provides a real-time overview of the leading call metrics. In fact, your supervisors do not have to be in the exact physical location as the agents (telephone team members) they are monitoring. With a powerful virtual phone system, you can manage a truly virtual call center. Read More

IVR Surveys to Bind Your Team Together

The IVR (Interactive Voice Response) system is an automated customer service solution that uses pre-recorded responses to meet the caller’s needs – ideal for your incoming call centers.

As a business owner or part of senior management, it is important to make sure you communicate with employees on a regular basis. You need to not only monitor and support them professionally but also better understand what your team needs to promote a healthy work culture. Read More

Why is Customer Service Training So Important

What makes a business stand out from others? Its marketing strategies or customer service? Mostly it is customer service. Once a brand is done with marketing and converting its prospects into customers, customer service is what keeps them loyal to your brand.

It is the opportunity where a brand connects with its customers to solve their problems. This is how a brand shows its customers that they care about them. When executed well, it is more likely that customers will always return to you. Read More

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