There is a saying, communication is key to achieve success in business. This is the reason why modern-day organizations are inclined towards improving interactions happening between them and customers. Also, the way a business communicates with its target audience is the depiction of the reputation of the company. For effective communication, a set of technologies is equally important for taking the organization ahead in the respective market. Cloud phone systems come to our mind when we talk about the latest developments in the communication aspect.

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The call abandonment rate is a powerful KPI for measuring the effectiveness of a contact center. It can help you in determining the extent of customer engagement since dropped calls are the indicator of frustrated and annoyed customers. Customers don’t like being on long hold when they call the support department and as a consequence, they leave before they get their answer. It can be hard to eliminate abandon calls completely but you can apply different strategies to lower abandon rates and thereby improve customer satisfaction. In this blog, we will discuss key aspects of call abandonment fate along with fruitful strategies for avoiding drop rates.

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Effective communication with customers is a priority when it comes to building relationships with them. That is why businesses are constantly looking for ways to improve not only their B2C connections but B2B connections too. This urgency brings us to the interactive platform where customers do not have to wait for a longer time to get their queries resolved. Read More