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Everyone must think ‘contact center’ and ‘call center’ are just synonyms. But no, there’s a key difference between the two. The contact center is the platform or hub that manages customer communications and customer services across various channels. It includes phone, email, live chat, messaging, and social media.

Contact center software provides all customer-facing services at a single platform. Whereas a call center is a hub where customer conversations is taken exclusively via phone channels. The call center focuses on inbound and outbound phone calls. Read More

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Only in the last year has the world changed a lot. With the coronavirus pandemic, the world is stuck, and the way we operate, the world runs, and the way we live have changed. The way people expected to live in the big 2021 and post-2021 world is not what it has been. All this hardship also means a new reality – being locked up at home and not meeting friends, family and even co-workers.

In such incomparable times, video conferencing solutions have come to our aid. From traditional businesses to family reunions, video conferencing platforms have supported it all.

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Blog-Protect-Data-Practice

 

Security should be the first priority of call center leaders, keeping customers and their data protect from cybercriminals. Around 98% of all cyberattacks directly target individuals and call center agents through phishing attacks and other kinds of social engineering.

Every now and then, there’s news of cyber or malware attacks; affecting the accounts of millions (however, quick actions taken to secure it). At the beginning of the pandemic and remote work, customers were insecure about data compromisation. 

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Blog-Call-Center-Success

What is a call center?

A call center is part of a business that typically handles a huge number of calls from people. People who are either regular customers of the brand or potential buyers who can eventually become regular customers.

The importance of call centers is growing as more and more business transactions take place online. Another factor is the increase in the number of services that offer self-help opportunities to customers.

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Blog-Power-of-VoIP

 

To build a reputation as a business and steadily remain the popular choice among prospective customers, quality of products and thorough customer relationship management is important.

Businesses today thoroughly understand the need to have a steady clientele who are loyal to the brand. But to build such a relationship, there are several things to be observed. The evolving technologies make it easier to connect with your customers better. 

One such booming technology is the VoIP or Voice over Internet Protocol. It has many perks like tracking and managing sales leads, prospects, and customers more efficiently. Read More

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