UCaaS – Unified Communications as a Service is a broad communication solution based on a cloud-delivery model. It streamlines communication channels (voice, video, and text) for businesses across the globe and helps them increase their operational efficiency. If you know UCaaS it means either you’re trying to lock-in a new phone system or you already have one. Read More
Accessibility is not a concern in today’s live world. Consumers get what they want at their fingertips without waiting. Moreover, if they find themselves waiting in long queues, it will take seconds for them to move to another company. So the question here arises: how do you make yourself available 24×7?
The answer is simple, Toll-free Number communication suite!
We have entered 2023 with new hopes and resolutions for our business – especially in the contact center industry. With the new year, the industry trends are now more focused on creating efficiency and cost-savings momentum. Also, enhancing customer experiences (CX) and employee experiences (EX). And this won’t be enough with traditional contact center labor models.
Lead generation has become an important phenomenon for businesses that wish to expand their customer reach. Text messaging unsurprisingly is the common data service that needs to be incorporated into your business’s marketing strategy. In today’s world, we see texting as a competitive advantage because many people carry their phones wherever they go. This means that you have to consistently innovate your products to stay relevant to current trends. This blog will explain what SMS lead generation is and why you need to master this art to get successful.
What does a business want the most? Exceptional customer experience! How can they do it? By improving the first call resolution aka FCR. FCR holds the power to yield countless benefits like reduced costs, smooth operation, high employee productivity, and a high retention rate.
Remote working has become the new normal nowadays. As witnessed by Forbes, 70% of employees will be working remotely by 2025. With that, we can see how much steady growth remote working will achieve in the future. To keep up with remote trends, businesses are moving to the “cloud” to make business communication easy and efficient. All types of enterprises are utilizing an integrated cloud phone system to ensure constant connectivity with employees to drive productivity.