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Cloud Telephony

The world is changing in this era of the pandemic. So many different technologies are emerging as the solution to keep this world revolving. Cloud telephony is one of those solutions that is making sure that businesses are still connected with their customers. It is not only helping businesses connect with their customers, but it is also increasing productivity. How? With cloud telephony. It has a flexible structure that allows executives to work anywhere and anytime.

India is currently one of the greatest consumers of Internet-based communication or contact centres. Data is also now available here at a cheap price and almost everywhere. A wider man-power is also available in India. Yes, so many companies were unable to grasp the benefits of all these and remained behind the curve. Read More

Voice Marketing Strategies

Consumers, every brand and business is depending on them. They are the one who makes business running. Nowadays consumers are switching towards voice search and input. Now if brands are not switching their strategies on voice search (voice marketing) then they might end up losing their consumers to competitors.

If you are slowly moving toward that change too then you might get late. This change in the consumers is happening quickly and you might like to speed up. This adaptation of voice is the same as quick as the smartphone. Voice input is not only 2.9 times faster than typing but it also opens doors for people who are not good at typing or with language. Read More

Cloud-Telephony

Cloud technology has gained popularity in the business environment and is growing by leaps and bounds. For many businesses, voice communication is an important part of communicating with customers and vendors. Voice communication has more potential than other communication and can enter into or break a deal. When it comes to CRM, voice plays a vital role and shows its impact on the customer experience more than anything else. This is where cloud telephony comes in. Over time, the use of cloud telephony in the field of SMEs (small and medium-sized enterprises) will increase significantly.

According to the Gartner report, the cloud services sector has increased to $ 383 billion in 2020. If you still use the old and traditional PBX (Private Branch Exchange) system, it means that you are lagging behind your competitors. The development of new technology has made communication easy and efficient. You can easily migrate to cloud-based services without the need for additional infrastructure or technical knowledge. Read More

How to Communicate with Customers Using SMS

Messaging has taken over telephone and e-mail as the leading technology for private communication through SMS (Short Message Service) or messaging applications.

Many people still feel more comfortable texting than calling. Today, more than 5 billion people worldwide send and receive SMS messages.

SMS has many more unique benefits than any other apps available on our smartphones nowadays, like WhatsApp or Messenger. Read More

Transactional-Emails

Do you send important emails to your clients, customers, or audiences? Obviously, every business does, but did it generate the result you desired? We, as a business, used to send emails and messages to keep in engagement with our customers or clients. These emails are necessary when it comes to generating more leads, signups, or purchase of your product.

These transactional emails are sent based on a user’s behavior. These emails are also referred to as ‘Triggered Emails’. Most of these emails are already written while setting up campaigns. These emails range from: Read More

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