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Phone systems play a crucial role for any business. When choosing your business phone system, whether it is a traditional landline system or a modern technology-backed VoIP system- you should consider a few points before you make a decision.

Are you in a battle to decide whether a VoIP or landline system is better for your business? Then, keep reading further to know which method wins. 

Both systems offer a unique set of benefits, and you should opt for one that fits your business requirements. The phone system you choose may make or break your customer or client communications. When picking between a landline and a VoIP system you need to consider several factors, including cost, reliability, and functionality.

What Is A VoIP System?

Voice over Internet Protocol (VoIP) is a technology that allows you to make phone calls over the internet rather than via a standard analogue phone line that requires wires to connect.

A VoIP phone system converts sound into data packets and then transfers it to a VoIP provider. 

Advantages Of VoIP System Over Traditional Landline System

  1. VoIP phones are cost-effective for long-distance callings. In most cases, international calls are free over VoIP. 
  2. It offers HD sound quality with a reliable internet connection.
  3. Its setup is easy, and no extra phone lines are necessary to make the system into action.
  4. Connection is remote, and one can operate it in any world.
  5. VoIP can be accessible to anyone and used with a VoIP adaptor, a computer, or a smartphone.

Disadvantage Of VoIP System

The only disadvantage of the VoIP phone system is that it doesn’t guarantee to provide emergency call services. Also, businesses usually obliges to have a backup landline phone in case of an emergency.

What Is A Landline System

A landline phone system is a traditional phone service that uses copper wires to connect the premises to a local or national telecommunications firm. It requires huge infrastructure and the setup cost is higher. 

It uses electrical impulses on a wire to carry voice, and the voice service can only travel where the cables are laid.

Advantages Of Landline System

  1. Emergency responders can instantly discover an address and dispatch assistance because a landline is linked to an actual location and device.
  2. Landlines, unless you have a wireless receiver, are generally in a location within a business or house, making them easy to reach when someone calls.


  1. Businesses only have one communication channel with landline phone systems: the phone. Customers nowadays expect to be able to communicate in a variety of methods.
  2. Running a landline company phone system is expensive. Not only must you pay for costly installation and upkeep, but you must also consider the high cost of making international calls, which varies depending on the phone company you choose.
  3. Landlines can be time-consuming, complex, and expensive to update and grow depending on installation.

VoIP Vs. Landline

There are a couple of things to consider between a VoIP and landline system-

  • You’ll need to figure out what equipment you already have, such as if you already have many landline phones, and whether you’re willing to replace or get rid of them if you switch systems.
  • VoIP systems rely on an internet connection. Thus, you won’t use your phone unless you have a lot of bandwidth or a consistent online connection.
  • Determine the features you currently pay for and which features you’d like to have with your new system.
  • VoIP systems are simple to upgrade and maintain, whereas analogue systems may be challenging to scale or upgrade depending on their age.
Feature VoIP System Landline System
Monthly Cost Charges are very low as you’re charged for internet and not the call minutes  Cost is higher as compared to VoIP System
Setup Cost N/A High setup cost and infrastructure
Call Quality Depends on your internet speed Good quality 
Hold Music Available always Varies and charges are extra
Modern and Advanced Features Audio conferencing, video conferencing, call or video recording, visual voicemail Call waiting ID 
Virtual Receptionist YES Not Available 
Call-Handling Features Call-forwarding, call transfer, call-queues, voicemail, auto-attendant Call forwarding, call waiting, call holding, call transfer
Texting/SMS Messaging Available  Not Available 
Voicemail Available Available
Nationwide calls Always available  Varies and charged extra
Toll-free Number Available  Extra charged 
Phone Number Privacy  Included Varies on which plan you opt for

Final Verdict

And the clear winner here is, VoIP System.

Due to VoIP technology’s scalability, cost-effectiveness, and other benefits, business communications rapidly transition from a traditional landline to VoIP phone systems. It is especially true in light of the changing workplace landscape as the workforce becomes more distributed and remote operations expand.

The most important characteristics your organization prefers should determine how to pick between VoIP and landline phone systems. VoIP is a more advanced technology developed in response to the demands of modern enterprises. 

Therefore, VoIP phones are unquestionably the better option for most small to large businesses.

Want to know more about how a VoIP system can benefit your business growth? Give us a call now at 9111-9111-00 or 1800-123456-001 or drop an email at [email protected] to talk to our experts. Get a better understanding of how you can leverage the power of VoIP Systems and make most of it.

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