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Posts tagged with: hosted ivr

Hosted IVR 2 comments
Virtual Receptionist- Give Your Business A Big Voice

Are you missing your important business calls? Your leads are getting slipped by your hand? Don’t panic! Your virtual receptionist will help you in guiding your clients or get connected with you when you are busy in some other important work. Hiring a Virtual Receptionist or using an IVR technology will help you in saving your money, your resources and your time and I hope those are the real things needed to make a successful Business man.

Here are 5 reasons why we should go for a Virtual Receptionist. Read More

Hosted IVR, TollFree Number, Voice Broadcasting 0 comments
cloud-based-services

Consistent marketing can give your company recognition. You can reach your audience with an effective marketing plan, and it is easy for your customers to find your company or services. Organizations must consider voice services in their marketing strategy.

Voice branding can make a more visible image for your business or company. For businesses, websites can help to get found online but a phone call converts a caller (Lead) into a customer (Sale). With voice services, customers can easily reach you & you can answer their queries. So you can improve customer satisfaction. With cloud-based voice branding, you can provide customer service from anywhere. Read More

Hosted IVR 0 comments

We have already given a brief overview of IVR, how this system works and what are the associated benefits- Read previous articles. You will also get the details about cloud telephony and different industries where this service will prove advantageous.

What is IVR?

Interactive Voice Response (IVR) refers to technology allowing interaction between human and computer via telephone. IVR system can read touch-tones & voice input using DTMF (Dual Tone Multi Frequency), and provides relevant information. It is a smart technology that can handle a large volume of inbound calls. Read More

Hosted IVR 0 comments

Interactive Voice Response (IVR) technology allows interaction between a customer and computer via telephone. It plays a very crucial role in providing efficient customer service. It is cloud telephony service which is increasingly being implemented by both small and large businesses to improve overall customer experience and to cut business costs.

The users can access the information from anywhere at anytime simply by following on-line instructions. IVR is used for many purposes such as- phone surveys & polls, office call routing, Check bank account balance & transactions, call center forwarding, checking movie & venue schedule, order status, appointment reminders etc. To know more about IVR, read our previous articles. Read More

Hosted IVR 0 comments

Interactive voice response (IVR) offers a bridge passing information asked. Plays a crucial role in providing efficient customer service. The users can access the information from anywhere at anytime simply by following on-line instructions. If you implement it properly, it can increase customer satisfaction, ROI & offer new services.

IVR’s can provide information to callers in one of two ways:

Pre-recorded information

No headache, simply pre-record your voice for certain cases like, Examples are: procedural or “how to” information like Income tax filing procedures, bank account opening or credit card application procedures, etc.

Live information from database

These IVR’s get information from databases, convert to voice, and speaks back to the caller. Examples include Phone banking (where you call in, dial in your account number and can hear your account balance on phone), Courier package tracking (where you call in, dial the tracking number, and the system tells you whether the packet has been delivered or if it is in transit, etc.)

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Voice Broadcasting 0 comments

Planning or running any show or event, is a very tough task. This needs promotion to reach thousands of people. For this, you should opt an automated solution- voice broadcasting. It is a great solution to send bulk voice messages to thousands of people in a short time. Voice broadcasting offers many benefits to industries, including IT, entertainment, social events, elections parties, etc. So, it is a cost-effective, easier & faster way to send your message to a large amount of audience.

You must execute a voice broadcasting service in your event promotion. You just have to record your voice message, upload your contact list & your voice message campaign will be reached by each person in your contact list. You can also use hosted ivr to get their response & know their interest like “Press 1 if you want to register yourself”. Read More

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