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“Get closer than ever to your customers. So close that you tell them what they need well before they realize in themselves,” Steve Jobs

It is a handful of messages for all sizes of businesses to understand the customers and their needs. A successful business holds a sense of consumer needs and tastes amid the volatile market. To make your brand stand out and reach out to relevant customers, you need to get close to your customers.

But, How?

Before asking how, question yourself what you need for a robust customer base, ‘a strong backend team.’ The year 2020 witnessed a sudden shift to remote work, and one of the biggest challenges was their business phone system.

The traditional way of communicating shifted to a new normal of taking calls from the home. For a smooth shift, your business needs a virtual phone system. Now, the question comes: what is the virtual phone system, what is its purpose, what are its different types, and more?

To bring you the point of relaxation, we’ve answered critical questions in this comprehensive guide.

What Do You Understand By Virtual Phone System?

It is a cloud-based phone system that handles the incoming and outgoing calls of the business through an internet connection. Place or accept the calls on a desktop app, mobile phone, or desk phone. Your team can access the existing hardware from any location in the world (only when the access is shared).

On the other hand, scalability is the biggest advantage of virtual phone systems for companies. Not only does it enhance productivity but helps the team to grow. A flexible and affordable business phone system can be set up very easily – empowering employees to work from anywhere. Enjoy its modern features of call routing, reporting & analytics, call recording, voicemail, etc.

What is the working process of a Virtual Phone System?

The cloud-based phone system service providers like Sarv allow your business to get local, toll-free, or vanity numbers. They assist your business to have a virtual global presence. But before the ringing of any telephone number, there is intricate and detailed technological magic that happens.

The core of the virtual phone system is Voice over Internet Protocol (VoIP). It converts all the phone calls from analog sound to VoIP codecs for high quality. There are networks of data centers for optimal performance and to handle unforeseen situations. Transfer office calls to your cell phones easily as the system exists on the internet. Take advantage of increased reliability, better call quality, and a number of advanced features with the virtual phone system.

Which system is better? Traditional Phone System or Virtual Phone System

The business phone system is categorized and defined into two forms – which are 1) traditional and 2) virtual. The virtual phone system is less expensive, more versatile, and easier to control. Whereas a traditional business phone system is expensive and not scalable. Explore more differences between virtual phone systems and traditional phone systems below.


Function/Feature Traditional Phone System Virtual Phone System
Set-Up Costs High Low
Maintenance Costs High Low
Expertise Level High Basic
Customization Level Low High
Mobility Zero Maximum
Scalability Limited High
Flexibility Low High
Brand Presence Basic/Local Global
Market Campaigns Limited High

Traditional Phone systems are situated and preserved in-house. It requires lots of cables and servers, and the business needs a point of interaction, a person with specialized knowledge. Meanwhile, the virtual phone system is located off-site, cloud-based, hosted, and hosted PBX are the same. Basically, virtual phone system servers are set up somewhere other than the place of business.

What Upper Hand Do You Get With a Virtual Phone System?

The best advantage of the virtual phone system is call routing to desk phones, mobile phones, computers, laptops, tablets, and landlines. The user-friendly interface of virtual phone systems supports entrepreneurs to easily configure their phone systems on the internet. Let’s dig into the benefits of a Virtual Phone System to support your business.

Simplified Set-up

The virtual phone system has an easy set up and uses compared to the traditional phone system. Start right away with Sarv’s VoIP phone services – ideal for remote employees and in the office.


The cost of infrastructure is minimum with the virtual phone system. Choose the right combination of features and lines that work best for your business.


You can link your own phone number, and the typical need for a wired phone like a landline or an office VoIP phone is all gone. Attend the important calls while on the go.

Comprehensive Analytics & Reporting

With analytics and reporting, you will be able to answer the basic questions for the business. You will be able to give solutions in real-time, thus, increasing customer satisfaction and directly affecting the ROI of your business.

Are You Ready to Make Your Choice Today?

As time passes, your business will get more advanced technological solutions to advance a simplified working process. Now, companies are adopting the hybrid model concerning the risk of infection (COVID-19). If you are struggling to manage your traditional phone and looking to develop a new one, then you can connect with Sarv today.

Sarv’s virtual phone system is economical and provides a full-featured mobile application. Now, handle the business from your fingertips.

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