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Technology News, Thoughts 0 comments

Blog-Virtual Number Everything

 

If you dream of setting up a global business, you must know that establishing international communication is the first milestone towards your vision. You can’t build a robust worldwide market with a local number.

If you are searching for a solution for this problem, all you need is to have a virtual number or a cloud number that helps bridge the gap between you and your customers worldwide. According to the latest statistics, the cloud tools and their market grew incredibly in 2020 during the pandemic.  Read More

Technology News, Thoughts 0 comments

Blog-VOIP-Working-and-Understanding

The introduction of the internet has made communication easier and simpler. Moreover, digital communication amplified with PSTN (Public Switched Telephone Network), becoming the support for voice communications worldwide. Especially VoIP – a proficient technology that lets anyone place phone calls over the internet. It started to set off a definite choice in modern businesses – a robust global mode of interaction between customer and organization.

VoIP is replacing traditional phone lines following its various capabilities at half cost. It will enable businesses to enjoy the latest features like call recording, auto attendants, custom caller ID, voicemail to email, and so much more. Here’s a detailed guide about Voice over Internet Protocol (VoIP).

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Technology News, Thoughts 0 comments

Blog-Business-Core

“To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” – Denis Waitley, Author, and Motivational Speaker

Call centers are the heart of all businesses, ensuring seamless flow and customer experience (CX). Despite the expansion of chatbots, email, and social media, call centers are vital in managing customer problems, which is also closest to face-to-face engagement. Call centers are designed to handle large volumes of calls, both inbound and outbound, and if you are wandering customers’ rarely call businesses today – the opposite is true.

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Technology News, Thoughts 0 comments

Blog-Role-of-Agent-CX

What’s the primary objective of contact centers? ‘CUSTOMER SATISFACTION’ As per the traditional KPIs, customer satisfaction is calculated on the average time a customer spends on hold, how swift is the agent’s answers, and how quickly was the resolution provided? There is a direct connection between customer experience and frontline productivity. Make an effort to boost it, carefully consider and analyze agent tasks/issues that arise.

Great Agent Experience

For a high quality of customer satisfaction and organization productivity, eradicate or work on barriers that boost agents’ performance. As per Gartner, alleviating the agent experience will ultimately increase the customer satisfaction rate by 11%. Further, experts suggest developing customer experience management (CEM) and dealing with customers as individuals. Read More

Technology News, Thoughts 0 comments

Work-Efficiency-Blog

Introduction

The work from home edition has completed a year following the pandemic (the life-threatening Coronavirus), which is expected to extend another year. Initially, Corona was only known as a drink to enjoy, however now it is known as a ‘virus’ that has disrupted the world economies. During the pandemic, not everyone got the opportunity to work from home. Many lost their businesses, many lost their jobs, and more importantly, many lost their loved ones.

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Motivation & Productivity, Thoughts 0 comments

Feedback-Blog

No one can deny that collecting and analyzing customer feedback is no joke when it comes to improving your product service. However, feedback is only important to you and not to your customers. Customers are using your product or services out of their own goals. They do not feel responsible for not giving feedback to you once they start using your product or service. This feeling of customers makes it hard to obtain feedback from them. Read More

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