The introduction of the internet has made communication easier and simpler. Moreover, digital communication amplified with PSTN (Public Switched Telephone Network), becoming the support for voice communications worldwide. Especially VoIP – a proficient technology that lets anyone place phone calls over the internet. It started to set off a definite choice in modern businesses – a robust global mode of interaction between customer and organization.
VoIP is replacing traditional phone lines following its various capabilities at half cost. It will enable businesses to enjoy the latest features like call recording, auto attendants, custom caller ID, voicemail to email, and so much more. Here’s a detailed guide about Voice over Internet Protocol (VoIP).
The technology allows businesses to make and receive voice calls via broadband/internet instead of analog (regular) phone lines. All digital devices have an IP address through which computers and machines can communicate.
The advanced solution routes outgoing and incoming calls through the existing telephone networks whereas landlines and cell phones are dependent on PSTN. VoIP is beneficial for both consumers and businesses as it uses an internet connection, enabled by a group of technologies and methodologies.
VoIP includes advanced calling features that may differ according to organizations, but one thing is common – telephone numbers. The number can be local, long-distance, mobile, or international numbers. The process of VoIP is simple – let’s discuss it below.
VoIP utilizes Internet Protocol where voice is encapsulated into small data packets. Those data packets travel over the internet directly to another user or group of users over Ethernet or Wi-Fi in less than two seconds. IP telephony has evolved the century-old telecommunications system.
Learn this, packets in internet telephony travels between your phone and VoIP provider. The communication is finished with codecs that compress and decompress enormous VoIP data. And the encapsulated pockets are unencapsulated into audio at the other end of the connection.
Simply – understand the process in a few simple steps:-
VoIP is beneficial for businesses as it merges all communication technologies into one unified technique. It allows a number of audios, videos, or text-based communication methods to work in one single place effectively. Other than calls, a user can host conferences from any device (computer, smartphone, or other mobile devices).
Economical - Users can enjoy substantial cost savings with minimal phone bills.
High-Quality Sound - Audio is less muffled or fuzzy, showing a noticeable difference in call quality.
Remote Solution - VoIP allows advancing the work remotely with several features for communicating.
Advanced Features - Far-more features anyone can expect, like call recording, custom caller ID, voicemail to email, etc.
Worldwide Connection - Save international call costs as it does not require a wired circuit for communication as it uses the internet to make calls.
Backup Power - During power outages, the services may disconnect directly. Some service providers may lack to provide backup power during an emergency.
High Bandwidth & Internet Speed – VoIP seeks high-speed internet connections for smooth working.
Directory Assistance - It may lack counting on the VoIP service a business is using.
Emergency Services – Not all services may be available for emergencies. In such cases, you have to tell your operator the actual location for safety.
VoIP has appealing features with the cloud-based office phone system – here are some of the most popular ones for your business.
Auto Attendant – Use this feature to greet incoming calls and direct callers to the right person and department.
Mobile & Desktop Apps – Your business gets the application with cloud communication. It will equip the team with a VoIP solution to work from home.
HD Call Quality - The sound quality of phone calls is way clear compared to standard phone calls in VoIP.
Unified Communications – The company’s communications platform will be fully integrated, making everything easier for employees.
Call Encryption & VoIP Security - Under VoIP, all personal and confidential data is encrypted as data packets travel through the internet.
Call Recording – This feature will help to improve future calls with no extra hardware setup.
VoIP is in an evolving stage, and in the coming months, TRAI (Telecom Regulatory Authority of India) will make changes in regulations for better telecommunication services in India. Sarv’s model is completely developed based on the business requirement as it allows businesses to take advantage of VoIP.
If you are looking to set up a call center or any other telephony service, simply – write to us at [email protected] or give a call to 9111-9111-00, 1800-123456-001.