Sarv Blog » IVR

Boost the Productivity of Your Sales Representative with Cloud Telephony

Sarv — Wed, 28 Sep 2022 10:07:36 +0000

At present, retaining focus is one of the biggest workplace challenges employees face. The constant urge to check and scroll phones might be the reason behind fluctuating focus and concentration. If to find, there are plenty of distractions in the workplace. These distractions widely affect the performance of sales teams, especially when you don’t have a cloud telephony solution. We know that when it comes to sales, the pace is fast, the pressure is high, plus there is healthy to unhealthy competition. According to a study, sales representatives are only spending one-third of their time selling while the rest of the time spends on manual work.

Doesn’t it sound brutal, yet real!

So, how can you motivate your sales team? The answer is simple – cloud solutions are to the rescue!

Why Cloud Telephony?

Cloud telephony solutions enable employees to remain productive and engaged. The solution acts as a co-pilot for sales representatives, allowing them to handle manual tasks related to calls. It turns out to be a game-changer in modern B2B2 sales, whether it is inside or field sales. Cloud telephony has become the best bet for getting more closed deals.

Motivate and Enrich Distraction-Free Workspace for the Sales Teams

To have highly motivated business growth, your business needs efficient and robust solutions for sales. Let’s take a look at how cloud telephony can enrich a distraction-free workspace for the sales team.

Reduce Manual Tasks

Cloud telephony offers various automation solutions and tools to the sales team, which enhances the entire communication process. Agents save more time and are more productive in persuading important prospects and building robust relationships.

Keeping Call Details & Notes in CRM

Customers hate repeating their issues and unsatisfactory communication pushes them to shift their purchases. Cloud telephony support companies to keep basic and important information about the customers, like SMS details, notes, call recording, etc., in the log. From purchase history to the last call – everything is automatically saved in the cloud. Amid cut-throat competition, losing one customer will be a great loss.

Dialers Minimize Manual Errors

Dialers have proven to increase the productivity and efficiency of agents. Sales dialers are the best choice for outbound sales strategy where representatives can make 30-50 calls a day. Manual dialing can lead to errors, thus affecting the overall performance of the organization.

Sales calls are partially about volume – the additional calls you make, the more likely you are to initiate conversations with prospects and generate leads. If sales representatives are spending 20 seconds dialing a number between each call, then it adds up to a huge amount of inefficiency.

Dialer simplifies and saves representatives time, thus boosting their morale and performance.

Give your representatives a dialing hand, give your representatives auto dialer and predictive dialers. Both have different calling frequencies and working. Auto dialer dials 1 number at a time and connects the lead with the representative. Missing a single prospect can be harmful to business.

Meanwhile, the predictive dialer dials multiple numbers at once and connects the representative with the answered calls only. This way sales representatives can handle multiple calls and prospects.

Click-to-Call CRM for Instant Connect

Did you know?

To connect with prospects, it takes an average of 18 dials.
Call-back rates are below 1% because of click-to-call
Around 80% of sales need five follow-up calls.

The above-mentioned stats are pretty mind-blowing and it is more than enough to explain why implementing click-to-call software should be a priority for salespeople. Click-to-call removes the hassle of pulling up lead records, dialing their number, opening notepads, saving call logs, etc.

It allows your sales representative to call the prospects in just one click. The entire conversation is automatically logged and recorded, enabling reps to focus on selling. Also, in-depth reporting helps managers to analyze reps’ performance.

IVR (Interactive Voice Response)

IVR acts as the first line of defense, allowing users/customers to connect with the best available agent of a specific department. This ensures that the prospect receives a solution without wasting much of their time listening dial tones. IVR enables businesses to handle high-volume calls without making the customers wait for long.

The sales team can use IVR differently for different campaigns, helping them establish a better connection and more fruitful conversations with the lead.

Real-time Insights of Calls

To evolve the working process in the best possible way and satisfy customers, the sales team needs to upgrade their skills. Consistent sales training sharpens the skills and motivates them to learn something new.

Cloud telephony offers real-time insights into the calls and activities of the team. For effective communication, sales reps need to listen to LIVE calls, review recordings and analyze to enhance performance.

Final Thoughts

A sales rep’s team is filled with challenges. Their hectic day includes multi-tasking, prospecting, doing discoveries, scheduling demos, negotiating, closing, etc. But cloud telephony eases reps’ day, making them more productive and efficient. Understand your team’s challenges and eradicate them with the integration of cloud services. Help them stay motivated and satisfied, and support them to go over and beyond.

The post Boost the Productivity of Your Sales Representative with Cloud Telephony appeared first on Sarv Blog.

A Comprehensive Guide to the Click-to-Call Solution with Features and Benefits

Sarv — Mon, 28 Feb 2022 10:10:41 +0000

With the help of evolving technologies, we are moving towards an area where audiences have become smarter when it comes to shopping. As the smartphone becomes available to everyone, customers expect to call more companies before buying anything. That is because companies need to look for solutions for their business.

After these problems, marketing strategies changed. Advertising plays an important role. However, if your audience or potential customers don’t click on it, all your efforts will be in vain. You need to use a click-to-call service to increase your conversion rates.

This is solved by the CTAs, i.e. the call-to-action buttons. Without them, your business wouldn’t receive subscriptions or subscriptions or increase its revenue with larger audiences.

The goal of companies is to make the calling experience smooth for callers. Calling should also be a smooth experience. It is recommended to make calls from the website an easy and reliable option. Your customer should receive all the resources and support from your business website.

Let us know briefly what is click-to-call?

What is a Click to Call?

Click-to-call is the easiest way to connect with your business in real-time. That is because communication with this service is easier. They must provide their contact number if they wish to call back immediately.

For example, every search your audience gives them a guide to call and talk directly to the business.

Why does your business need a call button to click?

Using pop-ups and automatic callbacks will increase sales leads on your website. In addition, your team communicates with potential customers via a two-way telephone connection.

Innovative technological advances today increase the involvement of customers in organizations. There is a great reason for this. Web customers are increasingly preferring websites that embed click-to-call widgets.

Increase your chances of turning web traffic into sales and get more out of your digital marketing investment. Real-time calls are as effective as phone calls. In that case, you can turn more visitors into customers by earning a return on investment for your advertising campaigns.

Make future contact easier for customers by avoiding the headache of remembering your phone number. Customers can always contact you directly when you visit your website, instead of searching for us or visiting your website and then calling you.

Click-to-call service features

Integration with call tracking and IVR responses

Call tracking systems can provide dynamic phone numbers related to search keywords or ad sources. With click-to-call, agents can receive customer calls and receive alerts about why the customer called.

For example, suppose a customer searches on the keyword ‘Marketing Automation’ and clicks on an ad from a Google marketing automation company. The ad can be directed to a specific landing page with a phone number. Using the customer’s dynamic number, the agent identifies exactly which ad the customer clicked when they called the company for more information.

Call forwarding and recording

Integrating this feature with CRM and other APPS helps the call center administrator. Because of this business owners monitor the efficiency and quality of all business calls, even if they are managed by an external contractor.

Using the platform, you can access call recording data
Divert calls to the agent’s mobile phone for information on the go
Call tracking lets you know where new leads are coming from
By masking calls, customers can call the CEO of your app without disclosing their number

Benefits of click-to-call services:

The click-to-call solution increases the resolution of the first contact

First Contact Resolution (FCR) is an important measure of customer satisfaction and efficiency. In terms of agent efficiency, it is clear that resolving queries with a single call/contact would be more efficient. In addition, many connections are very frustrating for customers, because it increases caller satisfaction. Your customers will stop calling you if you resolve their issues! Reducing the volume of incoming calls frees up additional resources.

Call rejection rate

Due to long waiting times, calls drop, resulting in repeat calls, low-resolution rates, and ultimately dissatisfied customers. With this feature, you give customers the opportunity to choose the right time and place for their calls, reducing the role of your agents.

Higher customer retention

This means that customers never have to spend time waiting in line for callbacks. This increases customer retention.

Click-to-call service is an important technological feature that you can get help from.

Cloud companies, such as Sarv, offer click-to-call services as we have advanced features like call tracking, recording, and more. With these features, you can improve the details and services of your customers.

Conclusion

Customers usually notice how their speech experience with the company went. If you give them relevant answers, offer solutions, and simply answer their queries, they’re more likely to buy your business. You should give your customers an easy way to contact them. The click-to-call feature is one of the channels that will help them connect with you without any problems.

The post A Comprehensive Guide to the Click-to-Call Solution with Features and Benefits appeared first on Sarv Blog.

Use Voice Communication To Optimize the Customer Journey

Sarv — Mon, 11 Oct 2021 08:31:41 +0000

As technology is evolving, businesses are getting new ways to connect with their customers. But whenever a customer raises a ticket for a big issue, they will always choose to call to connect over other mediums. No customer is going to SMS you or drop an email telling you that the solution has stopped working or else.

While being on email, SMS, or chat, a business has a proper record of that for future reference. Calls also have this feature now. Businesses are now able to track and record every call they get or make.

These conversations can help a business understand a lot about its customers. Besides helping your business grow, voice communication can actually help your business in many other ways. It can create a CX environment that attracts trustworthy and value-rich customers. Let’s take a look at how you can deliver better customer experiences across the customer journey.

Keep Tabs on Buyers:

Relying on your tools as data storage in your sales process is not a good practice for the long run. Sooner or later, you will see this practice reaching its limits. The reason is that it can not keep tabs on customers’ intent. A salesperson can understand these intentions over a voice call. Let me guide you on how Sarv’s voice communication can help you here.

As mentioned earlier, the voice solution keeps records of all the calls that happened. It fills the gap of incomplete information that can influence customers. Not only that, Sarv’s cloud-based voice solution tracks these voice calls with ease so that sales reps can analyze them later for improvement.

If a business already has a CRM, Sarv’s solution can sync up with the CRM using APIs. The architecture of that CRM will not be an issue here. Centralizing all these data to one solution can increase the efficiency of your team. It will also create a smooth flow of data between agents.

A Better CX Score:

If collecting all the insight is the only shining side of the coin, then you are wrong. This cloud-based solution is very capable of using this data to engage with its customers. And when integrated with CRM and other solutions, it exchanges data generated by other apps.

With our CRM and remote access solutions, the agents can gather all the information anytime and anywhere. This feature enables agents to connect with customers with all the information they need to make the conversation successful. Improved context helps agents to make their customers purchase goods and services. Not just purchasing, agents can even detect signals of churn in their customers.

Apart from manual work, let’s talk about some automation. We all know that automation can save a lot of our time. That’s why automation is an integral part of Sarv’s IVR system. Not only IVR, but automation is also integrated with almost all of our services.

When you agents are relieved of small duties that automation can handle, they can focus more on serving the customers. And when an agent is more focused on a customer, this is what we call real personalization.

Building Efficiency:

Well, combining all that data and automation, what will you get? A productive and more efficient team. But if you still stick to the old phone system, you are still losing a lot. Technically, old telephony systems do allow you to listen to old call recordings and track calls. But, that old system does not allow your agents to choose a recording they want.

While with our digital solution, agents can record calls over the cloud or locally and listen to whatever recordings they want. Another advantage is that managers do not need to report their agents manually anymore.

Fin:

Growing a business can be tough. The thing that keeps you ahead of others is by adapting new solutions for your business. Solutions that are offered by Sarv have the capability to complete your team. It can provide the customer team with intelligent support with information that they want.

Using voice communication really does optimize your customer experience, and connecting it with cloud-based solutions is the cherry on top.

The post Use Voice Communication To Optimize the Customer Journey appeared first on Sarv Blog.

A Complete Guide of IVR Number

Sarv — Fri, 04 Jun 2021 10:53:22 +0000

If you want your company to be successful, customer service always plays a critical role. An excellent customer experience can encourage retention and give your organization a competitive edge.

We all know the first impression is the last, so meeting customer expectations is a must.

Interactive voice response (IVR) can be the first thing your customer encounters. Then it is not surprising that companies are ready to improve the efficiency of IVR in another world.

Let’s start from scratch and explore how an IVR system can help your business, regardless of industry.

What is an IVR Number?

An IVR number means a tool that facilitates business communication through self-service technology. This allows callers to navigate your company’s telephone system and contact the human operator who best fits their queries.

The automatic IVR device directs the caller to the correct department, depending on how they are entered via the device keypad. In addition, the IVR system can also respond to customer FAQs with pre-recorded messages.

IVR Features

Incoming Call: This feature automatically manages all incoming calls to an IVR-enabled number. A caller has to select an option in the IVR menu that a system asks for, and it will direct them to the appropriate agent or department. The caller can leave a voicemail if the agent is not available to resolve these requests.

Outgoing Call: The outgoing call feature allows the system to call specific phone numbers automatically. This connects the call to the direct agent when the caller selects the same menu option.

Custom Voice Message: The company can use the custom voice message feature to greet callers when dialing a company number. You can create the greeting in different languages as per the caller’s choice. What’s more, you can use the text-to-speech feature that comes with IVR if you don’t want to save the message yourself.

Automatic Call Forwarding: Incoming calls can be routed to the most appropriate agent or department, reducing customer frustration, enabling faster call resolution, and enhancing efficiency while saving agent time.

Call Negotiation and Whispering: Managers can assist agents in customer communication by speaking or whispering during an active call. This helps to improve the quality of communication between agents and customers by reducing the potential for conflict.

Direct Call Tracking: Another feature that empowers call center managers is the direct call tracking dashboard. This allows them to monitor individual representatives and assess their activity with details of active, pending, and historical calls.

Advantages of IVR

IVR offers numerous benefits from the perspective of both customers and agents, so it is a worthwhile investment for any organization. Here are some things you should know.

Professional Brand Image: A well-designed IVR enhances your brand image by making your business accessible and accessible whenever a customer connects. Incoming calls are forwarded to the right agent quickly and accurately without time or location restrictions.

Enhanced Caller Experience: A personalized voice message in the customer’s language helps make their journey even better. In addition, it is more influential if they can turn directly to the agent or department who is best able to resolve their issues immediately. Communication is uninterrupted because callers are not forced to make or talk to different people.

Better Handling of Large Call Volumes: It becomes difficult for call center agents to handle multiple calls at once during peak hours. The IVR number allows the team to participate in several calls at once. In addition, it provides missed call information that agents can use to track customers and resolve their issues.

Increased Agent Productivity: The IVR can also maximize agent productivity. It enables them to do more with less. Agents have a lot of time and space to invest in valuable customer interactions to facilitate greater satisfaction and retention in the long run.

Reduced Call Center Operating Costs: Because callers can handle most of their inquiries with self-service IVRs, your business can significantly reduce call center operating costs. Fewer people are needed to take calls, and agents can focus on significant calls, but there is no compromise with the customer experience at any stage of the communication.

Industries and IVR Use Cases

IVR-enabled numbers are everywhere for customer-facing businesses in a variety of domains. Here are some industries where they are widely used in conjunction with domain-specific use cases.

Banking and Finance: Checking account balances, transferring funds, paying bills, finding branch offices, loan tracking, insurance claims, and customer support.

Real Estate: connections with real estate agents, research on loans, sales and invoicing, customer support, and other contract services.

Telecommunications: inquiries about new products and services, billing inquiries, customer complaints, plan updates, technical support, and various sales issues.

Hospitality: Reservations and cancellations, reception inquiries, information and room service, housekeeping, sales, delivery follow-up, complaints, and support.

Healthcare: appointments and cancellations, online consultations, billing, diagnostics, patient inquiries, inquiry notification.

Education: information, student services, support services, payment of fees and accounting, tutorials, admissions, exam requests.

Retail and E-commerce: billing and barter, delivery issues, returns and refunds, customer service, and support.

Conclusion

An IVR system is a simple offering with many benefits, so no organization should miss out on it. Integrating it into a business communications program can enhance your brand image and make the calling experience a new level.

It is best to work with an IVR solution provider that offers reliable, full-featured, and budget-friendly solutions. Sarv has a name you can trust because it has provided state-of-the-art IVR solutions to organizations of all sizes and scales in different domains.

RELATED POST:
♦ How to avoid losing Leads through Virtual Receptionist (IVR)
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♦ IVR Surveys to Bind Your Team Together
♦ Making Banking Easier with IVR Systems

The post A Complete Guide of IVR Number appeared first on Sarv Blog.

How Can IVR Miraculously Increase Productivity of Your Call Center?

Sarv — Mon, 25 Feb 2019 06:28:04 +0000

IVR (Interactive Virtual Receptionist) refers to the interaction of human and computer telephonically. Every call center, big or small, requires a number of employees who could attend the callers.

IVR basically serves this business need of the call center. It acts as an auto attendant who redirects the callers by simply pressing a button.

Time has come when you have to give up traditional methods and need to adopt the latest technology. As a call center, the one major step you must take is to switch to IVR technology.

Switching to IVR can do wonder to your business. This is a way to beat the competition or at least you may not lack behind. It can save you precious time and money of course and you would never ever miss out any lead due to its 24X7 availability. This simply turns out to increase the productivity of the call centers.

Let’s check out its effectiveness one by one:

Your one and only obedient employee

Call centers require a good number of staff members which majorly consists of the attendees. The attendees need to be trained first to be answerable to the caller’s query.

Most of the training he himself gets while attending the callers practically. But then too it might be possible that the person may not completely solve the caller’s query and that could be really annoying.

The best alternative could be IVR. at the initial phase, you need to add the commands as per your customer’s requirement. But once you are done with it then you just have to sit back and relax. Your IVR will never go out of the path without your instruction. Its one-time effort and lifetime relaxation.

This is how it is going to work:

Conveyable:

Hiring an attendee who could convey the things to the caller appropriately is a tedious task to do. Even if you feel that you succeed but then too there might be possible that callers may face language issue, less clarity and the conversation may even turn into arguments.

And moreover, you can’t keep a check on the quality of attendees every time. At times they may also be lazy to convey the callers and hence they may not be able to satisfy them. This issue doesn’t arise in case of IVR.

As you already know what information will be conveyed to the callers and how it will be carried on. So you don’t need to worry about checking and refining the caller’s experience again and again.

Also Read: – Virtual Receptionist give your Business a Big Voice

Professionalism:

Imagine someone gives a call to your company and finds a virtual receptionist on the other side. Can you wonder what a brilliant impact it can give for your company?

The caller would find it very professional way to solve his/query. It will make a good image of your company in front of them. Not just the callers, but you yourself would feel great to provide such services.

Also, the interaction will be so appropriate that the callers would like to avail your services as the customer support would be so great.

Learn More: Cloud-Based Services And: Top Reasons Why your Business Need IVR

Systematic:

This is the most beneficial factor if you adopt cloud IVR technology. You can add a set of instructions for the callers in such a way that it will make it easier for them to get through the call. They simply have to follow or answer as per their requirement and get their query solved.

No individual person can ever do this as systematically as a virtual receptionist could do. Even if you hire a good number of smart professionals then too you couldn’t expect them to be as systematic as a cloud IVR system.

This helps to build a good customer relation because it leaves a good impact on their mind.

Budget-friendly:

Imagine your call center business is increasing day by day due to good connections. But this would also mean that you may need more and more attendees as well to support the callers.

You would have to increase your expenses in order to increase the assets. This simply means that you need to invest more money that would contribute to the growth and income from the call center.

So what could be the best alternative to solve this issue and save your money? The answer is moving to IVR technology. Using IVR is way better than the increasing number of attendees as you won’t require to pay any extra amount and your work would be done, that too in a much better way.

Also Read: – How IVR can Target Different Sectors to Drive Best Results

Time-Saving:

TIME is MONEY!!! This old saying completely implies to all the businesses who want to grow day by day. Every business must be smart enough to find out the best possible ways that could make the best utilization of the time.

In a call center, you may be able to hire attendees but then what is the use them when you can use IVR for the same. Instead of hiring people to attend to your customers you can rather use their time to do other work and fasten up your growth.

Adopting cloud IVR system would save a lot of time. It would encourage you to focus on business growth rather than handling the existing scenario. All because you will have enough time for the same!

No matter how many resources you have but it’s all about how you use them to make it profitable. Saving manpower and utilising it in other ways can do wonder to your business. Think upon it!

Availability 24X7:

Suppose your customer calls up at 11:00 pm late at night and nobody is on the system to attend him/her. Isn’t that annoying? Well definitely Yes! The caller may get even more irritated if he needs to connect to you on an urgent basis and you are unavailable.

Studies say that 67% of the customers who are up with a query have low patience level and want to get their query solved at that moment itself. So how would handle them?

All you need to do is switch to IVR technology. IVR is workable 24X7 and is always available for your customer irrespective of the time.

This gesture will give a better customer experience. They will never hesitate to call you whenever they need.

Also Read: – Sarv a Single Seamless Unique Platform

Expansion of Resources not Required:

You can’t deny the fact that to expand the business you need to expand your resources as well. They both go side by side. But due to technology advancement, you can reach out many of your business needs if you utilize the existing ones and take over the new ones smartly.

IVR proves to be the best resource that you could have as it could save a lot of money that you might have wasted in hiring individuals to attend to your customers.

You can save the amount that you would have spent on buying manpower and further utilize that amount to expand other resources. Its one-time investment and long-term benefit.

We conclude that switching to cloud IVR system must be the next step of yours if you are running a call center! It is capable enough to improvise your call center business. Its trendy, reliable, effective and best option available in the market to meet your need!

The post How Can IVR Miraculously Increase Productivity of Your Call Center? appeared first on Sarv Blog.

How Can Interactive voice response (IVR) Improve Your Business Style?

Sarv — Tue, 20 Feb 2018 08:33:11 +0000

Are your customer support team giving their 100% to customer’s satisfaction?

Yes..!! Still missing the hot leads, due to not connecting with the customers on time.

Okay! Then what?

I guess, now you are thinking to add more team members to your customer support team. But you need a good budget for hiring more teammates.

May I help you in this situation?

Hire a virtual receptionist..!!!

The virtual receptionist will improve the way to your business style. It will help you to frame a meaningful relationship with your customers.

The virtual receptionist is the part of interactive voice response (IVR) system, and an IVR service gives you a great way of connecting with the customers even after the working hours without any interruption.

Let’s discuss the IVR prior features :

1. Welcome your customers with appealing grateful messages :

Record a customizable greeting for your customers when they are interacting with the IVR.

This feature of the IVR is fully customized, you can check and update your welcome messages on a regular basis, for good customer experiences.

2. Monitor the live calls for reviewing customer responses :

Live call monitoring panel, help you to analyze all the live activities on your panel.

The real-time reports help your business for improving the scripts and processes by taking a brief review of the agent’s performance and customer responses.

Take a look here on live call monitoring panel :

In this report, all the active calls shown in the panel. Now see the specifications of this board one by one, and learn how it works for you.

On the top left corner, the number of active calls visible for you and on the top right corner an amount of your spending will remind you of your budget.
Now see the panel the caller number, DID and welcome message info with time will help you to analyze all the scripts and processes.

Also Read: – Know Why You Need A Virtual Receptionist [4 Situations]

3. Analyze the caller’s requirement with secure log details :

Interactive voice response secure your caller’s data and maintain this data securely from its end. And we can say, IVR system a safe place for storing data.

The sheltered record of all your customer’s call will help you to use these caller’s number for the further uses in future. This business information is beneficial for the making new business strategies.

An example of Log report will show you a secure database :

A call log report keeps track of all the received calls. Have a look at this call log report, in this report all the required caller details are mentioned.

Now see the bunch of benefits of call log report for your business :

From the caller ID, you can analyze the area from where maximum numbers of the caller are calling to the IVR.
You can intensely analyze your customer’s interest in your company’s products and services according to the area.
IVR callers peak time help you to analyze your businesses another activity and you can make a better plan for your business growth.

4. Let your customer’s talk directly with the specialist :

Your customers connect with you for getting the perfect solution to their problems. So, let them talk directly with the experts, who can explain the solutions in a better way.

The call routing feature of IVR connects the caller’s directly with the experts. IVR inputs helpful in this situation, like after welcoming messages virtual receptionist can guide the callers with the inputs.

Let’s take an example for understanding IVR inputs in a better way :

Suppose you are running a business of providing the business promotion services like email marketing, Bulk SMS, and toll-free number, etc. And for all the services you have the specialist.

Now, When your customers call you, your virtual receptionist will ask them, that whom they want to talk.

Like,

Press ”1” For email marketing services
Press “2” for bulk SMS services
Press “3” for toll-free number services

And according to the inputs the IVR route the calls for solving the customer’s issues.

So, then if you want to look big in the business and want to build an image of business pro in your industry, Try it now!!!

The post How Can Interactive voice response (IVR) Improve Your Business Style? appeared first on Sarv Blog.

Know Why You Need A Virtual Receptionist [4 Situations]

Sarv — Wed, 06 Apr 2016 11:03:19 +0000

Imagine a situation, when your very potential client is trying to connect with you and unfortunately you’re outside that time.

Then, your receptionist picked up the call and said words like

Sorry..

He is unavailable…

You can call after some time.

You need to..

What if instead of these lines you get to hear,

I’ll be glad to find out for you.

So and so seem to be busy in a meeting, but I’ll happy to arrange a return call for you as soon as the meeting is over.

If you want, I’d happy to arrange a salesperson to assist in your case. Will that work for you?

This simple change can improve your first impression in such a high extent that increasing sales for you will become an easier task.

How can you avoid something which is adding lustre to the first impression of our company? After all, that is the judging stage of your company. If you’re still in the confusion that why to go for a Virtual Receptionist then I have some of the statistics found by Google which will compel you to think twice about it.

More than 50% of mobile callers try to complete a purchase when they call a business directly.

79% of people say that they will not call back if their call goes unanswered.

Inbound sales calls will double from 30 billion to 60 billion in 3 years

61% of all mobile searches where a customer contacts a business it is via a phone call

If you are in a situation that “I have just started now and have a small business, I have a lot of things except it to do, why I should waste time on it. ”

If you’re really concerned about your investment and why not you should be, but don’t let this confusion ruined your business leads,

I have 4 situations for you If somehow any way you are able to picturise yourself in these situations, then stop thinking more and go and get a virtual Receptionist for you. Your business really needs it.

4 Situations Where You Require A Virtual Receptionist

#1. I Can’t Stay In Contact 24X7

If your business needs a lot of travelling and dealing with clients overseas, over the countries or even over a city. And you’re person who can’t remain active all the time answering your email or your professional call.

You really need it. It’s not lazy, it won’t take any leave and even if you’re not present in the office it will remain in its full active mode 24X7.

This is what you are? Yes! A busy bee. Don’t worry, stay calm and remain busy in expanding your business and stop thinking about managing your clients when you’re unable to do that.

#2. I Don’t Want To Expand My Resources

If you’re very much concerned about expanding your resources and thinks a lot before any investment, yet you need a full-time reception and planning to hire one.

Still you don’t want to get into those sick leaves and account wages. Then Virtual Receptionist could be the best choice for you.

No Leaves, no salary increment only helping voice for your customers.

#3. I Don’t Like Wasting Time For New Staff

If you are concerned that after giving proper training to you newly staff you yet don’t receive any confirmation that whether they will continue their job last long or not.

So, if you feel that training new people are nothing more than a just waste of time and your resources, then Virtual Receptionist is the best option for you, it won’t leave your job until you want.

#4. Customer Service Is My Main Priority

If you’re a business owner with the thought that customer service is my first priority. You hate when people complain about your availability.

You simply hate when you customers suffer because of you. And the most important you feel exhausting when a lead slips from hand just because you did not attend the call

If these are your problem, the Virtual Reception is a stuff which will give your customers all-time welcome and that too with a human touch.

Whether you’re present or not to pick up the call, your customers will be directed in the best manner they can

So, in any of these points If you felt yes! Yes! It’s me, then accept the truth say loudly yes, I want this and go for it before you get left by any of your potential customers.

The post Know Why You Need A Virtual Receptionist [4 Situations] appeared first on Sarv Blog.

Virtual Receptionist – Give Your Business a BIG Voice!!

Sarv — Thu, 07 Jan 2016 11:05:27 +0000

Are you missing your important business calls? Your leads are getting slipped by your hand? Don’t panic! Your virtual receptionist will help you in guiding your clients or get connected with you when you are busy in some other important work. Hiring a Virtual Receptionist or using an IVR technology will help you in saving your money, your resources and your time and I hope those are the real things needed to make a successful Business man.

Here are 5 reasons why we should go for a Virtual Receptionist.

1. Why to lose Business Leads – After all every client is important!!

The competitive attitude of Business is increasing day by day. What if your client which could be proved as the most important or beneficial client for your business is missed just because he found that your number is powered off or may be you are not reachable when he tried to contact you. Yes, these things appear as silly for your Business as they are sounding. From Virtual receptionist service you will get the list of all the clients who tried to call you and even whose call is missed.

2. Be a Brand yourself

If you’re a starter in the Business lane then let me inform you that you are going to face a lot of competition with MNC’s and if you have notice then you must have seen that Big Companies are unable to provide attention to individual customers but use large marketing strategies and Brand image to grab their customers.

Virtual receptionist will help you in impressing your customer by creating a Brand image of your company and that too with avoiding the expense of a real receptionist. You can project a profession image of your company by providing the appearance of different department of your company.

3. Manage Information System of your company

If you are a Business person and running your Business to grow it then it’s obvious that you have to handle a lot of clients at the same time. In this scenario, it usually happens that we don’t remember that with which client we have discussed what and when. Now it’ll no more appear like you have to run for the Notepad and write all the details of your clients. It’s just like get the call logs, check call recordings with notifications and all done.

4. Grow your Business Without Changing Your Identity

No doubt, if you are starting your Business some or the other day you will try to grow it as more as you can. Growing business can refer anything, may be expanding your office or transferring your branches to other parts of the country as well.

But will it be beneficial to maintain different contact numbers for your different branches or hiring as number of receptionist as number of branches you do have.

Obviously not you would not like that you have changed your number and your customers keep trying to contact you on that old number. NO changes, no hardware, no software. As easy as email -The most professional and personal medium.

5. Save Your Money- “Saving Is The Best Investment”

In a business saving even small amount of money is not only saving it’s an investment. Virtual Receptionist is the receptionist of your company which don’t demand salary every month, will be available to welcome your customers 24 X 7 and most important, never takes leaves. There no holiday planning of it.

Virtual receptionist will help you in growing your business avoiding the investment done over the receptionist of your company.

The post Virtual Receptionist – Give Your Business a BIG Voice!! appeared first on Sarv Blog.

Top 15 Toll Free Number Service Providers In India

Sarv — Mon, 28 Sep 2015 11:00:33 +0000

Do you want to give your customers an exceptional experience? Toll-free number solution can help you. Toll free number allows your customers to contact you without any charge. This number encourages people to call you and ask their queries. Your business must have a toll-free number services if you want to improve your customer service.

But you must ask one question: Which tollfree or cloud telephony service provider is good for you?

Not familiar with any company? Don’t panic!

In this article, you’ll find top 15 toll free number service providers in India (In no-order!). If you’re looking for a reliable toll free provider company, then this list make your choice easy!

1. Sarv.com

Sarv.com is a leading cloud telephony service provider in India. Sarv’s cloud telephony services – Toll Free Number, Voice Solutions, and Virtual Receptionist expand your business around the world. They help you to create in-house cloud call center in minutes.

Sarv’s Toll-Free number (With advanced features) fits all your needs and business requirements. Discover convenient and powerful way to connect with your customers, Give your customer convenience of dialing for your services. Good value for money.

2. Knowlarity

Knowlarity is another leading cloud telephony company in India. Knowlarity provides Cloud Telephony & Call Handling Solutions through various virtual phone systems in India and across the world. Knowlarity Products are: SuperReceptionist, Smart-IVR, Super Conference.

3. LeadNXT

LeadNXT is a niche product for today’s Marketing world where every single Lead counts, it’s a combination of Cloud Telephony, Web API and Lead management. LeadNXT Toll Free Number Service, boost your marketing efforts and improve your company image by offering your customers free and convenient way to reach you and push your business ahead.

4. Ozonetel

Ozonetel is a great cloud telephony service provider. It offers all the features that your business need to improve your customer service. Everything is web-based. No need to install any software or hardware.

5. MyOperator

MyOperator is a Cloud Telephony Company based in India. It offers Affordable Telephony solutions to small and mid-sized business. MyOperator provides Toll-Free number with a smart Call Management System.

6. ZEOTEL

Zeotel offers reliable & secure cloud based telephony solution. Zeotel offers services like Tollfree Numbers, IVR solutions, and Miss-call Alerts etc. Zeotel’s cloud communications solutions help thousands of businesses thrive in a new world of work.

7. Ziffy

Ziffy deals in Missed call, toll-free 1800 numbers and virtual receptionist. Toll free service provides potential customers and others with a “free” and convenient way to contact businesses. It can help to build your brand image.

8. OneRing

OneRing is a cloud-based telephony platform widely used for call-back service, voting and mobile verification service by just a missed call. The Toll Free Number provided by OneRing can be used for effective client interaction at different stages of the business.

This also offers ease of communication with the clients which also develop faith and confidence in them towards your business process.

9. Exotel

Exotel’s cloud communication solution can help you customize the business communication over call and SMS. They offer products like a virtual number, toll-free number, Voice API and automated calls. Build a better brand identity with Exotel toll free number.

10. Callnet

Callnet is one of a leading cloud telephony service provider. Callnet offering 1800 Toll-Free Number service which will help you to create a professional image and never miss a single business leads.

Also Read: Give Your Business An Edge With 1800 Toll Free Number

11. Go2Market

Go2Market’s toll-free boosts your marketing efforts and customers feel valued. It is loaded with features and comes along with an intelligent call management system with a wide range of call routing options based on geography, time and day and IVR with load balancing functionality.

12. PRP Services

PRP Services is the leading toll free number service provider in India, with all the features you require. They offer complete customization. They also provide voice solutions and missed call alert services.

13. CallHippo

CallHippo is a leader in the Intelligent cloud-based virtual phone system for businesses and enterprises. They offer solutions like Toll-Free Number, Local Number, and Virtual Mobile Number. CallHippo helps you to grow your business and take it to a high level.

14. YOCC

YOCC enables you to create an in-house call center with feature-rich cloud hosted telephony solutions. Whether you’re a startup or SME, YOCC can be a good choice for you. They also offer a Virtual Number Solution to enhance your business and customer service.

15. MCube

MCube is one of leading cloud telephony solution providers in India. They provide affordable cloud telephony services to manage your business calls. Easy to deploy and Customizable. Feature rich.

Are you using any service provider which are mentioned here? Please share your feedback with us. Would you like to suggest any other toll free number service provider in India? We’d like to hear from you!!

The post Top 15 Toll Free Number Service Providers In India appeared first on Sarv Blog.

4 Cloud Based Services To Make Your Business Powerful

Sarv — Tue, 25 Aug 2015 12:03:35 +0000

Consistent marketing can give your company recognition. You can reach your audience with an effective marketing plan, and it is easy for your customers to find your company or services. Organizations must consider voice services in their marketing strategy.

Voice branding can make a more visible image for your business or company. For businesses, websites can help to get found online but a phone call converts a caller (Lead) into a customer (Sale). With voice services, customers can easily reach you & you can answer their queries. So you can improve customer satisfaction. With cloud-based voice branding, you can provide customer service from anywhere.

Some cloud-based phone services are mentioned below, which can help to build your business more powerful.

1. Toll-Free Number

Toll-free numbers are numbers which allow customers to contact subscribers at no cost. Subscribers provided a toll-free number to customers for communication use. Customers don’t have to pay for the call. It helps you in promoting a business or meets your business goals. With this number, customers can able to make a call to you & ask their queries.

A business tollfree number puts you a step ahead of your competitors & can make a more credible image for your business. You can put your number on business cards, banners & websites, so people could call you. A toll free number encourage people to buy your product. Thus, this tool can increase your ROI, customer response rate & company presence. To know more about tollfree, see these articles.

See More: How Can TollFree Number Improve Business ROI?

2. Missed Call service

Missed call alert service is an automated web-based application to reach customers instantly. With easy to use missed call service, you will get real-time notification of all your calls on your cell phone or landline number. Every call is important for your business, but with this service, your business never misses a single call. To know more about missed call service, see this article.

3. Voice Broadcasting

Voice broadcasting is a way to deliver pre-recorded messages or voice messages to thousands of targeted audiences at a time. It is a powerful way to stay in touch with your customers and increase their loyalty by delivering the information they care about. Voice Broadcasting is a cost effective way to promote your service or product.

See More: Voice Broadcasting: A Reliable Way to Grow Your Business

More personal than email and more flexible than direct mail, voice broadcasting offers a unique way of minimum investment. Interactive voice broadcasting gives an opportunity to create a next-generation call center.

Where it can be used:

Appointment reminder and confirmation
Product promotions and discounts
Alerts and notification
Event promotion and wedding invitations
Fund-raising over the phone with interactive voice notification
Regular follow up
Phone surveys to know customer feedback
Delivery confirmation

4. IVR System

IVR stands for Interactive Voice Response, which is an automated telephony technology that allows humans to interact with computers. IVR system service can read a combination of touch-tone & voice telephone input, and provides relevant information. It is a great way to improve your business & customer satisfaction.

Where it can be used:

Phone surveys and polls
Office call routing
Check bank account balance & transactions
Call center forwarding
Checking movie & venue schedule
Order status
Appointment reminders

See This: An Overview of IVR for Beginners

So, you should adopt these cloud-based services to beat the competition and become a pro in your industry.

If you have more interesting approaches that can help a business, please share it with us in the comment box below!

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