Sarv Blog

One Destination for Web Marketing Solutions

Subscribe To Our Newsletter

Join thousands of our peers.
Get the latest updates from the Sarv.

Email *

phone-proxy

The digital ecosystem is expanding quickly, advancing the need to strengthen data privacy and security. It is a primary concern for brands and customers amid increasing cyberattacks and data breaches. Sensitive information like phone numbers linked to bank accounts, email addresses, social media accounts, etc., should be protected from identity theft. How can your contact center make it happen? With ‘Phone Proxy.’  Read More

drop-call-abandonment

The call abandonment rate is a powerful KPI for measuring the effectiveness of a contact center. It can help you in determining the extent of customer engagement since dropped calls are the indicator of frustrated and annoyed customers. Customers don’t like being on long hold when they call the support department and as a consequence, they leave before they get their answer. It can be hard to eliminate abandon calls completely but you can apply different strategies to lower abandon rates and thereby improve customer satisfaction. In this blog, we will discuss key aspects of call abandonment fate along with fruitful strategies for avoiding drop rates.

Read More

call-center-automation

What does every contact center seek? Less wait times, low operating costs, happy customers, high efficiency, etc. However, increasing call volume and customer expectations are mounting pressure on call centers and agents. It means agents have to save as much time as possible, but it becomes difficult with manual tasks like call routing, dialing, data management, etc. These tasks are an integral part of call center operations. However, it should not act as a burden to agents or lead to more errors. Fortunately, businesses can resolve these pain points with call center automation. Automation is an advanced technology that is transforming a variety of industries. Read More

Virtual-Receptionist

Effective communication with customers is a priority when it comes to building relationships with them. That is why businesses are constantly looking for ways to improve not only their B2C connections but B2B connections too. This urgency brings us to the interactive platform where customers do not have to wait for a longer time to get their queries resolved. Read More

Missed-Call

It’s no hidden fact that “communication is key” for happy customers and thriving businesses, and an influential channel is a perfect addition. Channels that target a large audience at a minimal cost, provide personalized interaction, easily integrate with the existing system, and derive actionable insights. And what feature is more useful than a missed call service? Read More

Marketing-Automation

Customer experience management holds great importance in growing your business whether you are dealing with existing customers or newer ones. This is also regarded as ‘customer retention’ in which nurturing relationships with them is key for growing business. Out of different customer retention strategies, marketing automation is a proven method to streamline marketing workflow to ensure smooth lead generation and customer acquisition processes. The blog will explain how marketing automation becomes a stellar approach for retaining an active customer base.

Read More

Pages:1234567...90
Go To Top