If you want your company to be successful, customer service always plays a critical role. An excellent customer experience can encourage retention and give your organization a competitive edge.

We all know the first impression is the last, so meeting customer expectations is a must.

Interactive voice response (IVR) can be the first thing your customer encounters. Then it is not surprising that companies are ready to improve the efficiency of IVR in another world.

Let’s start from scratch and explore how an IVR system can help your business, regardless of industry.

What is an IVR Number?

An IVR number means a tool that facilitates business communication through self-service technology. This allows callers to navigate your company’s telephone system and contact the human operator who best fits their queries.

The automatic IVR device directs the caller to the correct department, depending on how they are entered via the device keypad. In addition, the IVR system can also respond to customer FAQs with pre-recorded messages.

IVR Features

Incoming Call: This feature automatically manages all incoming calls to an IVR-enabled number. A caller has to select an option in the IVR menu that a system asks for, and it will direct them to the appropriate agent or department. The caller can leave a voicemail if the agent is not available to resolve these requests.

Outgoing Call: The outgoing call feature allows the system to call specific phone numbers automatically. This connects the call to the direct agent when the caller selects the same menu option.

Custom Voice Message: The company can use the custom voice message feature to greet callers when dialing a company number. You can create the greeting in different languages as per the caller’s choice. What’s more, you can use the text-to-speech feature that comes with IVR if you don’t want to save the message yourself.

Automatic Call Forwarding: Incoming calls can be routed to the most appropriate agent or department, reducing customer frustration, enabling faster call resolution, and enhancing efficiency while saving agent time.

Call Negotiation and Whispering: Managers can assist agents in customer communication by speaking or whispering during an active call. This helps to improve the quality of communication between agents and customers by reducing the potential for conflict.

Direct Call Tracking: Another feature that empowers call center managers is the direct call tracking dashboard. This allows them to monitor individual representatives and assess their activity with details of active, pending, and historical calls.

Advantages of IVR

IVR offers numerous benefits from the perspective of both customers and agents, so it is a worthwhile investment for any organization. Here are some things you should know.

Professional Brand Image: A well-designed IVR enhances your brand image by making your business accessible and accessible whenever a customer connects. Incoming calls are forwarded to the right agent quickly and accurately without time or location restrictions.

Enhanced Caller Experience: A personalized voice message in the customer’s language helps make their journey even better. In addition, it is more influential if they can turn directly to the agent or department who is best able to resolve their issues immediately. Communication is uninterrupted because callers are not forced to make or talk to different people.

Better Handling of Large Call Volumes: It becomes difficult for call center agents to handle multiple calls at once during peak hours. The IVR number allows the team to participate in several calls at once. In addition, it provides missed call information that agents can use to track customers and resolve their issues.

Increased Agent Productivity: The IVR can also maximize agent productivity. It enables them to do more with less. Agents have a lot of time and space to invest in valuable customer interactions to facilitate greater satisfaction and retention in the long run.

Reduced Call Center Operating Costs: Because callers can handle most of their inquiries with self-service IVRs, your business can significantly reduce call center operating costs. Fewer people are needed to take calls, and agents can focus on significant calls, but there is no compromise with the customer experience at any stage of the communication.

Industries and IVR Use Cases

IVR-enabled numbers are everywhere for customer-facing businesses in a variety of domains. Here are some industries where they are widely used in conjunction with domain-specific use cases.

Banking and Finance: Checking account balances, transferring funds, paying bills, finding branch offices, loan tracking, insurance claims, and customer support.

Real Estate: connections with real estate agents, research on loans, sales and invoicing, customer support, and other contract services.

Telecommunications: inquiries about new products and services, billing inquiries, customer complaints, plan updates, technical support, and various sales issues.

Hospitality: Reservations and cancellations, reception inquiries, information and room service, housekeeping, sales, delivery follow-up, complaints, and support.

Healthcare: appointments and cancellations, online consultations, billing, diagnostics, patient inquiries, inquiry notification.

Education: information, student services, support services, payment of fees and accounting, tutorials, admissions, exam requests.

Retail and E-commerce: billing and barter, delivery issues, returns and refunds, customer service, and support.

Conclusion

An IVR system is a simple offering with many benefits, so no organization should miss out on it. Integrating it into a business communications program can enhance your brand image and make the calling experience a new level.

It is best to work with an IVR solution provider that offers reliable, full-featured, and budget-friendly solutions. Sarv has a name you can trust because it has provided state-of-the-art IVR solutions to organizations of all sizes and scales in different domains.

The post A Complete Guide of IVR Number appeared first on Sarv Blog.

A virtual phone system allows your agents to make and receive calls from your office, home, or even while traveling. This enables users to use their laptop, mobile device, or any Internet-connected device for phone operations.

As for the supervisory authorities that have to monitor the call center’s operations, the virtual telephone system provides a real-time overview of the leading call metrics. In fact, your supervisors do not have to be in the exact physical location as the agents (telephone team members) they are monitoring. With a powerful virtual phone system, you can manage a truly virtual call center.

Benefits to Using a Virtual Phone System:

You don’t have to invest in phone hardware to manage incoming and outgoing calls. The Internet is used as a transmission medium that makes your company’s telephone system universally accessible and manageable.

Old-fashioned telephone systems are not compatible with this new normality. Crew members are not in the office receiving calls and do not necessarily need access to a landline.

So, can you run your business through a cloud-based phone system? Is the setup too complicated? What features should I look for? We will cover all of these and more in this comprehensive guide.

Easy Setup

One of the main advantages of a virtual telephone system is that it is easy to set up and use.

Traditional telephone systems are difficult to configure. You will have to wait for the installer to work on the wires and holes throughout the office. During this time, your team will not be able to make or receive phone calls. Can you afford to stop the business?

The virtual phone system works wherever you have a high-speed Internet connection. Because your phone’s hardware is optional, you can get started right away. And when you get your VoIP phones, you just need to plug them in. That is all.

Sarv’s VoIP phone service is ideal for remote workers and the office. You can configure it yourself without the need for IT – it’s that easy.

Lower Costs

Too often, companies pay for solutions and do not make full use of them. This results in a lot of waste. The virtual phone system allows you to choose the right combination of features and lines that suits you.

Sarv’s virtual telephone system offers a direct replacement for several business applications from day one. Remember that you save up to 65% compared to traditional phone systems. Built-in features save you even more. Reduce costs with the following additional features:

• Keep your music and convenience messages
• Automatic call forwarding according to business hours
• Divert calls to different phone extensions and locations
• Detailed call logs with incoming and outgoing call trends
• Managed caller ID to keep your mobile number private
• Recording of calls for staff training

All these features make a virtual phone system a great option for any business.

Flexible Device Options

Wired phone systems require your team to make calls through a landline. Let’s leave it at that. Voice over IP allows your team to communicate from a variety of devices.

Virtual telephone systems adopt open universal standards. This interoperability means you can receive calls from any IP-based device, not just a landline. Exemplary devices include:

• Desktop or laptop phones
• iPads and tablets
• Conference telephones
• Android or iOS apps
• Cordless VoIP Phones

These standards allow you to mix the proper hardware for your person. The board has different needs than the support person.

Smart Call Forwarding

You can easily handle incoming phone calls and direct them to the right people. If your team can only be reached via mobile phone, you already know how frustrating it is to transfer calls. Virtual service providers eliminate this hassle.

First, you can forward business phone calls to your primary number through an auto attendant. This feature allows callers to select the department or person they want to reach.

Second, you can set up automatic call forwarding according to business hours. If you have an autoresponder, you can customize it in your schedule with a friendly and understandable interface.

Third, your team checks their availability. Users can adjust their forwarding or send callers to voicemail. This precise control over telephone services increases customer satisfaction and sales.

Read Also:- Understanding Long Code Service: A Virtual Phone Number

Strong Analysis and Reporting

Which days of the week are the busiest? What does the call volume look like during the holidays? Do we need to hire more representatives? These questions can only be answered through real-time call analysis and reporting.

These dashboards help you manage the number of calls and link them to business results. Historically, only company-sized organizations had these opportunities. Small businesses can now use analysis to scale.

Virtual telephone systems make this information easy and accessible. This is important if you manage call center representatives.

And the best part: you can view real-time reports and call analysis via an Internet connection on any device.

Read Also:- Different Strategies to Keep Virtual Number Spam-Free

How to set up a virtual phone system?

Setting up this system is easy and can be done in just four steps:

• Choose a business phone plan.
• Assign your phone numbers.
• Save your phone greetings.
• Start making and answering calls.

The way it works has changed. Even if everyone gets back to the office, do you want to go back to a limited, outdated phone system? Not likely.

Privacy is at the heart of the virtual telephone system. Your employees can hide their caller ID to make and receive business calls without disclosing cell phone numbers. In addition, it encrypts telephone calls for maximum VoIP security.

The post Understanding Virtual Phone System appeared first on Sarv Blog.

The IVR (Interactive Voice Response) system is an automated customer service solution that uses pre-recorded responses to meet the caller’s needs – ideal for your incoming call centers.

As a business owner or part of senior management, it is important to make sure you communicate with employees on a regular basis. You need to not only monitor and support them professionally but also better understand what your team needs to promote a healthy work culture.

Not sure how you can do this when your team is scattered across a city or country without plans to continue working in the office?

Sending an email is fine, but have you heard of IVR voice polls?

IVR (Interactive Voice Response) is a cloud communication feature where an automated system communicates with people using voice and touch technology. It can be used to gather feedback, consumer experience as well as employee feedback.

Read on to learn more about IVR voice interviews and how they can help you work remotely effortlessly!

Timely Check-in:

Understandably, managers may not register with their team members daily, especially for a larger group.

However, setting up Sarv’s IVR voice survey can be very helpful here. The survey results could help the leader share the team with people who seem to be fine and directly support those seeking help.

Survey questions can be used to determine motivation, moods, feedback on support, and more. It could also ask employees for suggestions to make the teleworking experience more convenient.

Smooth Communication:

Because people work from home, they automatically do multiple tasks. Whether it’s juggling homework or problems with children and family while working full time, office hours are sure to be filled with interruptions. This has caused people to work on very different schedules, and so a simple task like scheduling a meeting or conference call can be a headache.

These complications can be easily resolved by conducting a survey and asking people to dedicate a certain amount of day to meetings or collaboration. Conducting a structured survey also allows your employees to plan around and choose time periods.

Team Tying:

A large part of working in an office is the work culture. While focusing on work is important, it is just as essential to ensure that your employees have fun and are busy with their work. It helps you increase productivity, keep employees longer, and make your business a great place to work.

Creating this culture and relationship with your employee takes time, care, and planned effort. Just as your staff team planned festivities and helped staff relax, it is just as important to do it virtually.

Use the IVR voice survey to understand and plan virtual activities. You can give your employees various options in which they would like to participate virtually, collaborate to plan the festival, and even invite suggestions on how to celebrate the day when everyone returns to the office.

Safety First:

Thanks to technology and the availability of the Internet, employees from different cities can work together without any problems.

As an organization with multiple departments and a growing staff, it would be difficult to collect this data over the phone. Doing this via email would be a long and tedious process for employees.

IVR voice interviews allow questions to be tailored to the parameters you want to consider, and employees can answer during multitasking, saving time.

Better Governance:

As a business owner or manager, it can be challenging to monitor team goals and performance. Even if you have a lot of data to map them, you can still do a lot with a large team.

You can create structures where the team conducts a weekly survey, highlighting the week’s highs and lows, goals, deadlines. These surveys may also include a question where the employee can share potential complaints or ask for suggestions for better work.

An IVR voice interview is beneficial if you want your employees to think about their own performance and answer questions before evaluating or conducting a performance meeting.

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In Short:

IVR voice polling is a simple, convenient, and cloud-based feature that should not be missed, especially when fighting the brutal consequences of a pandemic.

These surveys can ensure your ongoing communication with employees, meeting their needs, and creating the perfect telecommuting system. This will be especially useful in the coming months, as it will ensure that the transition from remote to actual office equipment is smooth and easy for all parties.

The post IVR Surveys to Bind Your Team Together appeared first on Sarv Blog.

IVR (Interactive Virtual Receptionist) refers to the interaction of human and computer telephonically. Every call center, big or small, requires a number of employees who could attend the callers.

IVR basically serves this business need of the call center. It acts as an auto attendant who redirects the callers by simply pressing a button.

Time has come when you have to give up traditional methods and need to adopt the latest technology. As a call center, the one major step you must take is to switch to IVR technology.

Switching to IVR can do wonder to your business. This is a way to beat the competition or at least you may not lack behind. It can save you precious time and money of course and you would never ever miss out any lead due to its 24X7 availability. This simply turns out to increase the productivity of the call centers.

Let’s check out its effectiveness one by one:

Your one and only obedient employee

Call centers require a good number of staff members which majorly consists of the attendees. The attendees need to be trained first to be answerable to the caller’s query.

Most of the training he himself gets while attending the callers practically. But then too it might be possible that the person may not completely solve the caller’s query and that could be really annoying.

The best alternative could be IVR. at the initial phase, you need to add the commands as per your customer’s requirement. But once you are done with it then you just have to sit back and relax. Your IVR will never go out of the path without your instruction. Its one-time effort and lifetime relaxation.

This is how it is going to work:

Conveyable:

Hiring an attendee who could convey the things to the caller appropriately is a tedious task to do. Even if you feel that you succeed but then too there might be possible that callers may face language issue, less clarity and the conversation may even turn into arguments.

And moreover, you can’t keep a check on the quality of attendees every time. At times they may also be lazy to convey the callers and hence they may not be able to satisfy them. This issue doesn’t arise in case of IVR.

As you already know what information will be conveyed to the callers and how it will be carried on. So you don’t need to worry about checking and refining the caller’s experience again and again.

Also Read: – Virtual Receptionist give your Business a Big Voice

Professionalism:

Imagine someone gives a call to your company and finds a virtual receptionist on the other side. Can you wonder what a brilliant impact it can give for your company?

The caller would find it very professional way to solve his/query. It will make a good image of your company in front of them. Not just the callers, but you yourself would feel great to provide such services.

Also, the interaction will be so appropriate that the callers would like to avail your services as the customer support would be so great.

Learn More: Cloud-Based Services And: Top Reasons Why your Business Need IVR

Systematic:

This is the most beneficial factor if you adopt cloud IVR technology. You can add a set of instructions for the callers in such a way that it will make it easier for them to get through the call. They simply have to follow or answer as per their requirement and get their query solved.

No individual person can ever do this as systematically as a virtual receptionist could do. Even if you hire a good number of smart professionals then too you couldn’t expect them to be as systematic as a cloud IVR system.

This helps to build a good customer relation because it leaves a good impact on their mind.

Budget-friendly:

Imagine your call center business is increasing day by day due to good connections. But this would also mean that you may need more and more attendees as well to support the callers.

You would have to increase your expenses in order to increase the assets. This simply means that you need to invest more money that would contribute to the growth and income from the call center.

So what could be the best alternative to solve this issue and save your money? The answer is moving to IVR technology. Using IVR is way better than the increasing number of attendees as you won’t require to pay any extra amount and your work would be done, that too in a much better way.

Also Read: – How IVR can Target Different Sectors to Drive Best Results

Time-Saving:

TIME is MONEY!!! This old saying completely implies to all the businesses who want to grow day by day. Every business must be smart enough to find out the best possible ways that could make the best utilization of the time.

In a call center, you may be able to hire attendees but then what is the use them when you can use IVR for the same. Instead of hiring people to attend to your customers you can rather use their time to do other work and fasten up your growth.

Adopting cloud IVR system would save a lot of time. It would encourage you to focus on business growth rather than handling the existing scenario. All because you will have enough time for the same!

No matter how many resources you have but it’s all about how you use them to make it profitable. Saving manpower and utilising it in other ways can do wonder to your business. Think upon it!

Availability 24X7:

Suppose your customer calls up at 11:00 pm late at night and nobody is on the system to attend him/her. Isn’t that annoying? Well definitely Yes! The caller may get even more irritated if he needs to connect to you on an urgent basis and you are unavailable.

Studies say that 67% of the customers who are up with a query have low patience level and want to get their query solved at that moment itself. So how would handle them?

All you need to do is switch to IVR technology. IVR is workable 24X7 and is always available for your customer irrespective of the time.

This gesture will give a better customer experience. They will never hesitate to call you whenever they need.

Also Read: – Sarv a Single Seamless Unique Platform

Expansion of Resources not Required:

You can’t deny the fact that to expand the business you need to expand your resources as well. They both go side by side. But due to technology advancement, you can reach out many of your business needs if you utilize the existing ones and take over the new ones smartly.

IVR proves to be the best resource that you could have as it could save a lot of money that you might have wasted in hiring individuals to attend to your customers.

You can save the amount that you would have spent on buying manpower and further utilize that amount to expand other resources. Its one-time investment and long-term benefit.

We conclude that switching to cloud IVR system must be the next step of yours if you are running a call center! It is capable enough to improvise your call center business. Its trendy, reliable, effective and best option available in the market to meet your need!

The post How Can IVR Miraculously Increase Productivity of Your Call Center? appeared first on Sarv Blog.

Outbound IVR manages the multiple IVR campaigns together for the betterment of the in-house call centers for businesses. It proactively manages all your customers and can engage them with their required channels like automated voice calls, SMS and call redirection for the manual help. You can set up this well manageable customer call support for your business using advanced interactive voice response service feature OBD, it routes all your customer’s inquiry in their concerned departments.

The OBD provider gives the graphical interface to the users to set up outbound IVR tree and to customize the features, as you wanted to include according to your business needs. The OBD Provider also help you to set up all your IVR features and to make your call center perfect for the customers.

Learn More: Why Your Business Needs a Virtual Receptionist

The advanced features of the Outbound IVR to make your business call center more flexible:

1. Voice Blast: The voice blast feature of the IVR system will help you to send bulk voice call to all your customers together with one go. You just need to feed all your customers or users list in the IVR software and choose the voice message, you want to send to your customers.

Even, your customers can send their feedbacks and can directly connect with you to show their interest in your business, using the keypad inputs you customized in your voice call.

2. Predictive Dialer: Predictive dialer a smart move to make your business standards high. It is a smart and automated dialer to maintain your customer’s calls. It will automatically dial the numbers on your screens and connect the customer to the concerned department automatic.

The predictive dialer will reduce the human efforts and filter your caller list for you. It will detect the busy tones, answering machines and redialing number and then, dial the number.

Learn More: How IVR can Target Different Sectors to Drive Best Results

3. Progressive Dialer: A progressive dialer is an advanced option of the outbound IVR with some automatic call dialing feature. It will help you to explore your customer’s experience. It will ensure that the call of the customer redirects to the available agent or a live person.

The functionality of the progressive dialer is, it will dial the calls from your caller’s list one after the other, only when the agent is online or available to attend the calls. Your business will get the productive benefits of using progressive dialer.

4. Preview Dialer: Preview dialer, as its name indicates it will show the preview of the next call to the live agents at the end of the current call. An agent can decide that when to make the call on the number on the screen or they can skip the number and can go with another number.

This dialer is useful for the sales and marketing, where to do some research of the caller they can decide whether they’ll get the lead from the caller or not. It will save the time of the agents and help them to generate more business revenues.

Learn More: Avoid Losing Leads Through Virtual Receptionist

5. Drag and drop graphical interface: The outbound IVR is easy to use and flexible tool for the businesses. Right? Let up tell you, the setup or customization of the outbound IVR is also as easy as using it.

The OBD providers will give the access of the panel where a graphical interface of your IVR system shown on the screen. And for customizing the IVR as per your business needs, you only need drag and drop to make it matches with your business requirements.

6. Noiseless Whisper: The noiseless whisper is an advanced feature for the businesses, to help the agents from resolving the customer’s queries.

On the live calls, the agent can connect with their team leader to take their advice regarding the customer’s concern without being the customers aware of it. This live advisor feature will help to make the customer support more comfortable and you can satisfy your customers with your answers with the perfect advice.

The post Outbound IVR used to Manage In-House Business Call Centers appeared first on Sarv Blog.

Are your customer support team giving their 100% to customer’s satisfaction?

Yes..!! Still missing the hot leads, due to not connecting with the customers on time.

Okay! Then what?

I guess, now you are thinking to add more team members to your customer support team. But you need a good budget for hiring more teammates.

May I help you in this situation?

Hire a virtual receptionist..!!!

The virtual receptionist will improve the way to your business style. It will help you to frame a meaningful relationship with your customers.

The virtual receptionist is the part of interactive voice response (IVR) system, and an IVR service gives you a great way of connecting with the customers even after the working hours without any interruption.

Let’s discuss the IVR prior features :

1. Welcome your customers with appealing grateful messages :

Record a customizable greeting for your customers when they are interacting with the IVR.

This feature of the IVR is fully customized, you can check and update your welcome messages on a regular basis, for good customer experiences.

2. Monitor the live calls for reviewing customer responses :

Live call monitoring panel, help you to analyze all the live activities on your panel.

The real-time reports help your business for improving the scripts and processes by taking a brief review of the agent’s performance and customer responses.

Take a look here on live call monitoring panel :

In this report, all the active calls shown in the panel. Now see the specifications of this board one by one, and learn how it works for you.

• On the top left corner, the number of active calls visible for you and on the top right corner an amount of your spending will remind you of your budget.
• Now see the panel the caller number, DID and welcome message info with time will help you to analyze all the scripts and processes.

Also Read: – Know Why You Need A Virtual Receptionist [4 Situations]

3. Analyze the caller’s requirement with secure log details :

Interactive voice response secure your caller’s data and maintain this data securely from its end. And we can say, IVR system a safe place for storing data.

The sheltered record of all your customer’s call will help you to use these caller’s number for the further uses in future. This business information is beneficial for the making new business strategies.

An example of Log report will show you a secure database :

A call log report keeps track of all the received calls.  Have a look at this call log report, in this report all the required caller details are mentioned.

Now see the bunch of benefits of call log report for your business :

• From the caller ID, you can analyze the area from where maximum numbers of the caller are calling to the IVR.
• You can intensely analyze your customer’s interest in your company’s products and services according to the area.
• IVR callers peak time help you to analyze your businesses another activity and you can make a better plan for your business growth.

4. Let your customer’s talk directly with the specialist :

Your customers connect with you for getting the perfect solution to their problems. So, let them talk directly with the experts, who can explain the solutions in a better way.

The call routing feature of IVR connects the caller’s directly with the experts. IVR inputs helpful in this situation, like after welcoming messages virtual receptionist can guide the callers with the inputs.

Let’s take an example for understanding IVR inputs in a better way :

Suppose you are running a business of providing the business promotion services like email marketing, Bulk SMS, and toll-free number, etc. And for all the services you have the specialist.

Now, When your customers call you, your virtual receptionist will ask them, that whom they want to talk.

Like,

Press ”1” For email marketing services
Press “2” for bulk SMS services
Press “3” for toll-free number services

And according to the inputs the IVR route the calls for solving the customer’s issues.

So, then if you want to look big in the business and want to build an image of business pro in your industry, Try it now!!!

The post How Can Interactive voice response (IVR) Improve Your Business Style? appeared first on Sarv Blog.

Are you missing your important business calls? Your leads are getting slipped by your hand? Don’t panic! Your virtual receptionist will help you in guiding your clients or get connected with you when you are busy in some other important work. Hiring a Virtual Receptionist or using an IVR technology will help you in saving your money, your resources and your time and I hope those are the real things needed to make a successful Business man.

Here are 5 reasons why we should go for a Virtual Receptionist.

1. Why to lose Business Leads – After all every client is important!!

The competitive attitude of Business is increasing day by day. What if your client which could be proved as the most important or beneficial client for your business is missed just because he found that your number is powered off or may be you are not reachable when he tried to contact you. Yes, these things appear as silly for your Business as they are sounding. From Virtual receptionist service you will get the list of all the clients who tried to call you and even whose call is missed.

2. Be a Brand yourself

If you’re a starter in the Business lane then let me inform you that you are going to face a lot of competition with MNC’s and if you have notice then you must have seen that Big Companies are unable to provide attention to individual customers but use large marketing strategies and Brand image to grab their customers.

Virtual receptionist will help you in impressing your customer by creating a Brand image of your company and that too with avoiding the expense of a real receptionist. You can project a profession image of your company by providing the appearance of different department of your company.

3. Manage Information System of your company

If you are a Business person and running your Business to grow it then it’s obvious that you have to handle a lot of clients at the same time. In this scenario, it usually happens that we don’t remember that with which client we have discussed what and when. Now it’ll no more appear like you have to run for the Notepad and write all the details of your clients. It’s just like get the call logs, check call recordings with notifications and all done.

4. Grow your Business Without Changing Your Identity

No doubt, if you are starting your Business some or the other day you will try to grow it as more as you can. Growing business can refer anything, may be expanding your office or transferring your branches to other parts of the country as well.

But will it be beneficial to maintain different contact numbers for your different branches or hiring as number of receptionist as number of branches you do have.

Obviously not you would not like that you have changed your number and your customers keep trying to contact you on that old number. NO changes, no hardware, no software. As easy as email -The most professional and personal medium.

5. Save Your Money- “Saving Is The Best Investment”

In a business saving even small amount of money is not only saving it’s an investment. Virtual Receptionist is the receptionist of your company which don’t demand salary every month, will be available to welcome your customers 24 X 7 and most important, never takes leaves. There no holiday planning of it.

Virtual receptionist will help you in growing your business avoiding the investment done over the receptionist of your company.

The post Virtual Receptionist – Give Your Business a BIG Voice!! appeared first on Sarv Blog.

Consistent marketing can give your company recognition. You can reach your audience with an effective marketing plan, and it is easy for your customers to find your company or services. Organizations must consider voice services in their marketing strategy.

Voice branding can make a more visible image for your business or company. For businesses, websites can help to get found online but a phone call converts a caller (Lead) into a customer (Sale). With voice services, customers can easily reach you & you can answer their queries. So you can improve customer satisfaction. With cloud-based voice branding, you can provide customer service from anywhere.

Some cloud-based phone services are mentioned below, which can help to build your business more powerful.

1. Toll-Free Number

Toll-free numbers are numbers which allow customers to contact subscribers at no cost. Subscribers provided a toll-free number to customers for communication use. Customers don’t have to pay for the call. It helps you in promoting a business or meets your business goals. With this number, customers can able to make a call to you & ask their queries.

A business tollfree number puts you a step ahead of your competitors & can make a more credible image for your business. You can put your number on business cards, banners & websites, so people could call you. A toll free number encourage people to buy your product. Thus, this tool can increase your ROI, customer response rate & company presence. To know more about tollfree, see these articles.

See More: How Can TollFree Number Improve Business ROI?

2. Missed Call service

Missed call alert service is an automated web-based application to reach customers instantly. With easy to use missed call service, you will get real-time notification of all your calls on your cell phone or landline number. Every call is important for your business, but with this service, your business never misses a single call. To know more about missed call service, see this article.

3. Voice Broadcasting

Voice broadcasting is a way to deliver pre-recorded messages or voice messages to thousands of targeted audiences at a time. It is a powerful way to stay in touch with your customers and increase their loyalty by delivering the information they care about. Voice Broadcasting is a cost effective way to promote your service or product.

See More: Voice Broadcasting: A Reliable Way to Grow Your Business

More personal than email and more flexible than direct mail, voice broadcasting offers a unique way of minimum investment. Interactive voice broadcasting gives an opportunity to create a next-generation call center.

Where it can be used:

• Appointment reminder and confirmation
• Product promotions and discounts
• Alerts and notification
• Event promotion and wedding invitations
• Fund-raising over the phone with interactive voice notification
• Regular follow up
• Phone surveys to know customer feedback
• Delivery confirmation

4. IVR System

IVR stands for Interactive Voice Response, which is an automated telephony technology that allows humans to interact with computers. IVR system service can read a combination of touch-tone & voice telephone input, and provides relevant information. It is a great way to improve your business & customer satisfaction.

Where it can be used:

• Phone surveys and polls
• Office call routing
• Check bank account balance & transactions
• Call center forwarding
• Checking movie & venue schedule
• Order status
• Appointment reminders

See This: An Overview of IVR for Beginners

So, you should adopt these cloud-based services to beat the competition and become a pro in your industry.

If you have more interesting approaches that can help a business, please share it with us in the comment box below!

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What is IVR?

Interactive Voice Response (IVR) refers to technology allowing interaction between human and computer via telephone. IVR system can read touch-tones & voice input using DTMF (Dual Tone Multi Frequency), and provides relevant information. It is a smart technology that can handle a large volume of inbound calls.

This application is used for many purposes such as- phone surveys & polls, office call routing, Check bank account balance & transactions, call center forwarding, checking movie & venue schedule, etc.

Why to use IVR?

What do you think about IVR? Do you think it is a waste of time and money and not necessary for your business. Do you think your users will turn away if you will greet them using the pre-recorded IVR message?

All these are some common myths for the SMB person who do no believe in new technology and do not take risk by deploying new service in the existing panel. IVR will give your incoming callers an even and sweet response as compared to different emotions of a live person. Your business will be at ease with a proper identification, fragmentation, forwarding etc.

So, do not run away from IVR, try it and deploy ASAP to experience the best possible results and conversions and add some attitude to your brand.

We will now discuss some key points which one must consider while using the IVR and dig out best ROI.

# Easy setup

All what we need to start is an Internet connection and the browser. Record your greeting message in an attractive voice and upload in the panel. Your provider will be at your services to setup the system and in that case you only need to record the voice and your providers will manage rest.

# User friendly

Easy fragmentation is a plus point here where you may create proper branches of like sales, support, accounts etc. Ease your customers and let them divert to the concerned department in first attempt. Also, your vendors will be at your service whenever you need them, as IVR setup is a fully managed panel.

# Automated customer support

Pre-recorded voice greeting your incoming call will make your users feel the automated system. Some of the persons need not to attend all the calls and then transfer to concerned person. IVR will do this for you.

System will divert the call to the most qualified person as per the issue of the client. Be easy and fast.

# Personalized experience for customers

Record as many messages as you need and keep swapping them. This will make your customers feel fresh and unique every time they call. Also, you may records calls containing personal greetings for specific users.

# Reduce call transfer failures

Create multiple departments and divert to respected departments number. It is easy and direct call transfer process with no failure possible. Probability of call transfer is least.

# Improve your professional value

Greet your customers more professionally and improve your professional side and creating different departments will heighten your professional value among your users.

# Good service, maintain efficiency of company

IVR make sure to transfer the call to the department requested by the user. Thus avoiding confusion and thus avoid call transfer to wrong person and then loop goes. Correct transfer will maintain efficiency of your staff too.

# Cheap & Saves your time

Choose the plan best suiting your company economy and hence it becomes a plan of all SMB. This setup thus saves your time which gets wasted by unnecessary call transfers.

# High revenue

Easy setup and operation with good management will increase efficiency and hence heighten the revenue.

# Good option for multiple department

Make as many departments as you need and add it in your IVR system. It’s an easy and efficient process.

# Proper statistical report

Track all your reports easily containing the call details, calling numbers (incoming or outgoing), call duration with even the recording of calls.

# Easy call forwarding

Your IVR will forward your calls to concerned department who best fits the enquiries by the user.

# Choose your language

Records the message in any language and enter it in your setup as per the regional users your business carry. Make your customers feet at home with greetings in their own language.

# Increase customer satisfaction & loyalty

This IVR setup somehow helps build your customer satisfaction and loyalty.

Don’ts in IVR

IVR though is a useful setup but while using it and to generate more and more revenue there are certain terms to follow. This will surely prove helpful.

• Unnecessary lengthy introduction

• On-hold recording must be variable to rid your users from getting bored of the same message

• Unnecessary menu options. This will confuse your listeners.

• Keep them on hold with a patient hold message. So, try using more than 2 hold recordings

• Annoying on-hold requests by playing a bore ringer instead of redirecting them to the correct person

• No clear option to quit the IVR

• Not updating the IVR recordings and using the single recording for a long time

• Too fast or too slow recording

• No instant call back option and no clear option to find the call back menu option

• Options not clear or using a lot of options in menu

• Align the options with the best one to appear first following the rest in order

• Using long a tough words in your IVR instead of being simple and formal

• Keeping the users on hold for longer duration

• Support/sales etc. person not ready with all information of incoming call and thus leading to get the user start over again

• Using a recording without brand reflection in it

IVR Uses

IVR’s are commonly used by the company call centers to handle huge bulk of calls and hence is necessary to maintain the support and sales requirement.

• Handle a huge bulk of calls

• Handle the calls at cheaper rates

• Welcome the callers with always a sweet and calm voice

• Handle the calls in on and off business hours

• Keep your callers updated about the updates or offers (insert the message in hold music or add another option)

• Improves sales and support services

Benefits of IVR

• Intelligent IVR system will help your users reach to the correct agent as per their unique requirement

• A better way to run the survey or introduce new offers and updates by adding just one option

• Get a feedback from your user easily

• Keep staff efficient and responsive from anywhere as they may handle the calls from landline, mobile, desktop

So, go ahead and choose a vendor who provides a fully managed system of IVR reducing your task to the least and you may enjoy the benefits.

The post Top Reasons Why Your Business Need IVR appeared first on Sarv Blog.

The users can access the information from anywhere at anytime simply by following on-line instructions. IVR is used for many purposes such as- phone surveys & polls, office call routing, Check bank account balance & transactions, call center forwarding, checking movie & venue schedule, order status, appointment reminders etc. To know more about IVR, read our previous articles.

To know top reasons why your business need an IVR system, Watch This Video Now!

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