The healthcare industry has been achieving significant milestones over the last few years, especially with the support of evolving technology. Remember, the COVID duration has made people realize the importance of technical support and helping patients in need. Industry

It helps to ensure constant consultation and follow-ups with regular patients. Moreover, the increased adoption of video chats and solutions like conferencing support the healthcare industry in reaching patients from faraway areas. Explore video chat support and learn how your business can enhance the patient experience.

Why Utilize Video Chat for Customer Service?

Technology means enhancing customer experience. Studies have shown that video improves understanding, and good customer service includes hearing the customer and understanding their concerns. You tell your customers that you care by showing empathy in communication. While video chat allows representatives/agents to pick up significant non-verbal cues making communication more personal and enabling customers/patients to be more connected.

A face-to-face conversation always creates a different impact. It encompasses a positive customer experience, giving businesses a competitive edge. To back it up with statistics – about 67% of patients expressed that using telemedicine somewhat or significantly increases their satisfaction with medical care.

The paramount of video chat support is data privacy and modern video technologies. It offers a secure channel for customers to share sensitive information. Moreover, it allows agents to confirm customer identity, preventing fraud. Agents can demonstrate solutions and quickly identify customer issues through visual inspection. In addition, you can let your agents add a personal touch, building credibility.

How Video Chat Support Benefits Healthcare Industry?

Telehealth has skyrocketed over the past few years. The increasing challenges in the marketplace and evolving patients’ needs/expectations increased the demand for technological solutions. The few benefits that came along with the use of video chat are as follow:

Speedy Resolution

Sometimes waiting in a long queue or interacting with an automated messaging system can be frustrating for patients. Whereas video chat support demands the attention of the agent and patients, making it easier to address the issues and arrive at a resolution. It reduces the number of follow-ups and increases the first contact resolution.

Better Customer Satisfaction

Customers now prefer to use their preferred channel to interact with healthcare providers. Now mobile messaging is the most convenient form of communication for customers as it provides instant solutions from anywhere in the world and anytime. Meanwhile, they can connect with service agents via video chat immediately.

Low-Cost

Video chats are beneficial for customers and businesses both. It brings down the cost at several touchpoints while customers get the solution with fewer interactions instead of days of communication. You don’t need to invest in an expensive customer support system just use an integrated video chat solution that helps healthcare organizations save costs.

Increased Trust & Credibility

Trust always results in repeat business, especially in the healthcare industry. The instant solution via video chats allows healthcare organizations to build trust. Moreover, it gives personal touch where customers can see human agents interacting with them.

How are Companies Using Video Chat Support?

For video chats, there are several applications, enabling and expanding it for traditional customer service and support cases. Use cases are most prevalent in healthcare, education, financial services, and retail as various industries are uncovering video applications. But some of the common ways companies are improving customer service and experience using video chat.

Telehealth

We’ve covered this topic above, where healthcare providers have been using telehealth to support patients via video calls. Moreover, rural physicians can rely on video calls and connect with remote experts when performing a procedure or speaking with a patient. Telehealth came as a massive support during the COVID-19 pandemic, facilitating rapid growth globally.

Remote Learning

Video conferencing, video calls, and video chat supported educational institutions at a huge level. It became their lifeline. Institutions provided courses without the need to be there in person. Video solutions also helped athletes, musicians, clubs, and faculties to be engaged and connected.

Technical Support

People facing challenges installing or assembling products can utilize video to get LIVE customer support. It enables users to use their cellphones or webcams to share live videos, allowing the customer support team to help in the best way possible.

Insurance Claims

Video support connects customers, and live agents can show the damage to their homes, cars, or property. Moreover, customers can create video recordings and upload them for later viewing. The instant connection ensures the authenticity of the claimer and supports companies to reduce too many visits.

Supercharge Your Communication with Video Chat Support

Video chat and interaction are a new addition to customer support. It will now continue to grow following the increasing demand for convenience. Video interactions are growing at an exponential rate. Video chat support in the healthcare industry is supporting patients with mental and behavioral health to easily talk about their symptoms and learn when to consult a doctor. If you want to provide the best customer support with integrated features.

Try Sarv’s video solutions, which is an amalgamation of various essential features’ that fits just right for your business.

The post How Video Solutions Improves Customer Experience in Healthcare Industry? appeared first on Sarv Blog.

Only in the last year has the world changed a lot. With the coronavirus pandemic, the world is stuck, and the way we operate, the world runs, and the way we live have changed. The way people expected to live in the big 2021 and post-2021 world is not what it has been. All this hardship also means a new reality – being locked up at home and not meeting friends, family and even co-workers.

In such incomparable times, video conferencing solutions have come to our aid. From traditional businesses to family reunions, video conferencing platforms have supported it all.

History of video conferencing solutions

The first video conferencing technology came from the 1870 audio cords and the 1927 Bell Lab videophone, which has adapted and evolved into modern video conferencing. From the early Bell Labs patents to the creation of the word “video” in the English language / dictionary and the first video call, the video conferencing narrative is an interesting example of technical capability and advancement. Interestingly, not so old start-ups that are barely going back in time have already started submitting IPOs!

Advantages of video conferencing solutions

Some of the obvious benefits of using videoconferencing for an individual or even a business are personal experience. Like online meetings, time and energy savings, and the cost of physical office space. We now delve deeper into the various benefits that video conferencing offers to different aspects of life.

Better work efficiency –

At times like these, it is impossible for employees to continue their routine to go to work and hold workshops with co-workers and clients. With a video conferencing solution, organizations can maintain the quality of personal communication so that work doesn’t change, even with Covid. There is no stop for webinars and (virtual) meetings. The interaction between a coffee break and a water cooler may or may not be zero, but this is common practice for organizations using videoconferencing.

Stay in touch with friends and family –

It’s hard to isolate. Humans are social beings who need to communicate with other beings in order to feel peace. In a pandemic, it is almost impossible for us to stay in touch with our family and friends as before. However, video calling solutions and platforms allow people to see their friends and family, not just their voices. Lately, people have been dating videos, meetings and even weddings. Video conferencing solutions have made things a little easier for people.

Going on with life –

Apart from communicating and going to work, there are many jobs and functions that require regular trips. It was extremely difficult to perform everyday tasks, such as visiting a doctor, attending lectures, or any function that required personal communication. If video conferencing had not been there, many of the important functions of continuing life would not have been fulfilled. However, organizations / companies innovated with the possibility of video calling. Class lectures are given online to ensure that the academic session is not lost, patients can consult with doctors online, and so on.

Why choose video conferencing?

In essence, video conferencing solutions have not only helped businesses run their businesses, but also allow individuals to communicate. Many companies have even realized that they can easily run and go online. Remote working is seamless when integrating a video conferencing platform. The socialization aspect of people in this period of isolation through occasional video calls with friends and family.

Where to Get Video Conferencing Tools

Sarv provides WAVE- a video conferencing tool that easily integrates into a website or application. This provides customers with a branded video experience. As a business, it makes sense to invest in a video conferencing solution that goes beyond just making video calls. The Sarv on Video Platform also has a dashboard that provides business data for your video calls. So business executives and executives can control their operations.

The post Video conferencing solutions in today’s world appeared first on Sarv Blog.

The pandemic brought many changes. Although some of the shortcomings and obstacles associated with COVID seemed difficult to overcome, we emerged from the pandemic with new and unique ideas. One of the main ones is the video conferencing system.

Video conferencing software has changed the way we work. In the past, meetings required physical face-to-face meetings. It is no longer necessary now. Following the COVID-19 protocols, you can participate in high-level conferences and organize seminars and webinars using the home video conferencing system.

The pandemic has allowed us to explore many of the benefits of video conferencing systems. Team members from geographically diverse locations can gather and discuss critical topics. New and updated features also allow us to blur or change the background, making the meeting more lively and focused. Video conferencing systems have proved to be a boon in a pandemic-stricken world. Even friends and family have turned to virtual gatherings.

However, not every video conferencing software is attractive enough to make a lasting impression. Implementing a few simple steps can make a big difference! Let’s explore some ways to look like a pro.

1. Practice for the last time

Important meetings and conferences require a lot of effort. No one wants to ruin them due to last minute technical glitches. Therefore, you need to test all your gadgets during the meeting and ensure a good internet connection. You can also keep some stock options available for some stocks.

2. Use an external microphone or headphones

Almost all laptops and computers today are equipped with built-in microphones. However, echoes or other distortions may sometimes occur. To avoid this, you should use a headset, headphones, or earbuds for better sound quality. This ensures that your ideas are passed on to other people without any problems. You can also clearly hear their ideas and thoughts, ensuring that the video conference runs smoothly.

3. Focus on the webcam

While the meeting or webinar continues, people sometimes lose focus; avoid it. Eye contact plays an important role in non-verbal communication in any discussion. In cases where no one sees the other person physically, making eye contact is practically essential. To do this, try viewing the webcam on your device. It reflects your self-confidence and leaves a positive impression on the person you meet.

4. Look for yourself

At the beginning of the conference, you need to look for yourself in the corner of the screen. Adjust the angle of the camera to take good pictures of your face. Check yourself periodically. However, don’t look at yourself for too long. Continue switching between the image on the screen and the webcam to make the conference look professional.

5. Check the background

The background behind you is important in a video conference. Therefore, make sure you have a professional background, such as a good painting or a bookshelf. If there is no such thing, an empty wall is better than a dirty environment.

6. Make sure you have minor interference

Before you start a video conference, make sure you’ve already notified people of the appropriate meeting. Also, make sure that your pets and children do not get under your feet during the session. Zero interruptions makes for a good and impressive conference.

7. Silence things around you

Mute your gadgets, such as your phone or alarm clock, or anything else that might cause interference. This will not make you embarrassed in the middle of a meaningful discussion.

Conclusion:

The benefits and tips discussed above need to be properly implemented. Making small changes and paying a little more attention to detail can make a positive impression, making people memorable. Take your time, keep one of these points in mind, and start video conferencing with SARV like a pro. 

Sarv WAVE has become the most used video conferencing solution for many areas. It has many features that make it easy for you to use.

The post Advantages of Video Conferencing Tool appeared first on Sarv Blog.

“Your voice can change the world.” Barack Obama

Voice is an influencer itself as it holds the power to change the world and make a new one. Just like a picture can speak thousands of words, in the same way, ‘a voice can impact thousands of people’. Remember, the process of cold calls, one of the popular methods to target customers, but ask for a lot of time and effort. Everybody is aware that the world is all about high-definition features, and voice is that essential solution.

Voice Broadcasting Solution

Voice broadcasting can overcome the limitations of traditional advertising. It is a cloud telephony solution, commonly known as outbound dialing (OBD), a technique that enables businesses to automate their calling process.

The successful and productive service connects your business with thousands of existing and potential customers digitally and simultaneously. Use voice broadcast service to elevate products, services, offers, and campaigns with a pre-recorded voice message (using voice broadcasting).

The process is entirely automatic and includes extensive features. However, not only is it limited to brand promotion but also to advance new products, process changes, and so on, depending on the need.

OBD’s Countless Benefits

Wide Target Reach

The voice broadcasting solution shares your message with thousands of people simultaneously in a fraction of seconds. As per recent data, the smartphone penetration in India forecasted to have reached 420.7 million users in 2019-2020. Reach as many people as you want without any human assistance.

Economical

The complete system is very affordable and cost-effective, ensuring impactful change in the running of a business. The cloud telephony service reduces your business cost and additional troubles. Voice broadcasting is available with an admin portal, call analytics, powerful dashboards, and many more add-on services.

User-Friendly

The software is easy and flexible to use with no complicated installation. It requires no technical degree. Understand and work on it anytime and anywhere without any assistance.

Personalization

The work is full of creative ideas, and customization is part of creativity. Voice Broadcasting solutions offer customization and personalization at an affordable price. You can personalize your messages depending on various factors like the type of target audience, language, geographical location, etc.

Communication Flexibility

Communicate with the target audience at the ease of your convenience, like send out text or SMS or call your patrons. Utilize different modes of communication to interact with the audiences.

Lead Generation

Business runs with loyal customers, who come again and again for the purchase. This OBD solution has proven to be highly effective with a high response rate. You can generate potential leads using it.

Real-time Insights & Analysis

Voice broadcasting solution provides real-time reports and insights of all calls. It gives the number of people answering the call, duration, conversion rate, etc. Get complete refined data that will enable you to make wise decisions for your business.

Automated Process

The cloud telephony solution helps you schedule recorded calls according to the customer’s availability. The feature requires no human assistance and is just one click away.

Integrates with CRM

The latest technological solution is what you need, and voice broadcasting software syncs with your existing CRM software to save your time from manual uploading. Get direct responses from people from CRM and upload new data for future references.

Event/Campaign Management

Use the solution to promote upcoming events or manage a campaign. Update your loyal customers about the event or broadcast campaign with precise projections based on demographics.

Fast & Secure

Don’t stress out! Whether your data is secure or not. As we all know, data is one of the most valuable resources for every organization globally. Thankfully, platforms like Sarv work one step further to provide a safe and secure ecosystem. Voice broadcast solution comes with features of high security.

That’s a Wrap

The list of benefits can go long, but these basic ones will help you make a wise choice. Voice broadcasting solution is now way different from olden times as it is more secure, flexible, vast, and specified.

Use the ‘word of mouth’ of marketing with innovation. Learn more about the services for your business by connecting with experts at Sarv. The solution has proved to be beneficial for every business, ensuring higher returns.

The post Benefits of Voice Broadcasting Solution for your Business appeared first on Sarv Blog.

The Covid-19 recession, followed by social distancing and nationwide closure, we have a major impact on businesses. No matter how established they are, the way they reconsider or manage and operate their business, including their business plan, is important.

It has become difficult for most companies to maintain their financial coverage during this lockdown period due to lower revenue declines and general uncertainty in the global financial environment. Not only this, but managing customers has also been a challenging task for every organization. Everyone nowadays works digitally as no one wants to lose the business. To improve this, they had adopted many solutions from cloud telephony solution to video conferencing tools. Sarv is a collection of these services.

This article will help you understand each service and how it can help your organization easily. To understand it, let us see the services and their uses in the current situation:

1. Missed Call Services: India is a price-sensitive country. Customers do not invest in anything unless they are sure of the result. Missed phone numbers are regular 1800 numbers or 10-digit virtual numbers that allow businesses to track customer leads and And on the other hand, customers get information about the business or the product they are going to invest in. So to have this service in this period for your business can help your customers reach you quickly.

2. Toll-free Numbers: These numbers allow the caller to connect with the business without any charges. Toll-free numbers are another element of cloud telephony solutions that play a key role in this context. So now, let callers contact you at zero cost. Whether you want to increase sales, easily manage high traffic, increase reliability, or whatever, this is the right solution for you. So this can be a powerful platform that meets your business needs.

3. CRM Integration: In this time of crisis, most companies are using CRM software to automate their databases, strengthen customer relationships, and implement innovative strategies to maintain stability by synchronizing overall process workflows. This service can help you interact with old and new customers, recognize the right customer, organize activities, and plan events for your business and whatnot. So CRM can be the best project management tool as it will make you more flexible and supportive toward work, customers, and process workflow.

4. Video Conferencing Tools: People nowadays are working from home and are finding ways to connect with employees and customers. Here video conferencing tools are the perfect aid as it has become the best solution for such issues. This type of tool has all that you need, from sharing documents to sharing the screen. If you are looking for a tool that can help you with the issues, then WAVE can be the best solution. It is the best video conferencing solution as it is a made in India product and has many unique features in it.

5. ERP System: By choosing cloud-based ERP software, you can easily facilitate remote work while ensuring the safety of your employees. These ERP systems run on both desktops and mobile devices and keep your business connected no matter where you are. Managers can communicate, assign, and monitor all work remotely and tackle the challenges posed by COVID-19. An ERP system has a centralized database where it can give access to all the employees of the organization and it can be accessed easily.

6. Outsourcing: Outsourcing allows you to have a third-party company to solve your company’s tasks or jobs. Outsourcing specific tasks, such as payroll, human resources, and accounting, can help organizations achieve their goals, reduce overhead costs, and ensure that they and other internal employees spend their time and energy on core competencies. So, maintain the quality and continuity of your business in a smart way.

With all these services, you will definitely be able to get your business on track as it will help you interact with clients or customers easily. So, instead of losing your business in this lockdown, go digitally and pick the service that is best for your organization and employees.

The post Emerging Management Solutions For Business in This Lockdown appeared first on Sarv Blog.

Working in an office is a way different environment than working at home. Colleagues around, with systems and the time arrangements, makes life easy in the office. But, during WFH, maintaining office work with household chores for both men and women has become a challenging task which leads to less productivity. So setting up all the things like an office at home for more productivity, you can follow up below-mentioned points:

Create a Workspace at Home

The bland room with a TV and game console can lead to boredom and might distract you from work. So, if you want to increase or recover your productivity and want to have a creative office at home, recreate your rooms with more desirable colors, hang elegant postcards or posters with motivational quotes. This, in time, will help you keep your concentration at a place and help you increase productivity.

As per Patrick McCrae, CEO of UK Art Consultancy ARTIQUE, “Art has been proven to increase productivity, improve well-being, and help creative thinking, making it an important complement to any home office.”

He also suggests that painting your room or workspace and adding personal photographs can also aid productivity. Isn’t it exciting and amazing to have your own room as your office?

Gap Between Personal Life & Work

Not everyone has their personal room only for work. Some have to share a workspace, living rooms with friends, parents, or spouses. So if you find it challenging to get your own space for work, get a separate area for yourself with a few lights and earphones. Noise cancellation headphones are the best if you share your workspace. Keeping your phone aside can also help you improve your productivity.

These ideas can be great and can help you focus on your work eventually.

It is you who can make the space into the right working environment and maintain things.

Colour your workspace

This idea can help you brighten up your space. So, make use of the free time after work or on the weekends to review a late home decor project. Know what colors can help you get attracted to your workplace, understand, and paint. Red stimulates energy; green opens up creative thinking, and blue soothes.

McCrae also stated that “Block colours on walls and vigorous lines help prove focus and focus-intensive tasks, while abstract content and nerve palettes are preferred to promote calmness and quietness.

Adopt Different Strategies

If you are looking for refreshing content, use bright colours with refined compositions.

An excellent work from the home test is an opportunity to explore your preferred work style. Using a little imagination, most people can adapt their environment to how and when they like to work.

So, if you have this gap and have creative ideas for your workspace, you can eventually feel like the office at your own home.

McCrae also added that “To stay creative and productive, it’s important to stay involved and make sure you have a changing and vibrant home environment.” So it is you who can make yourself more productive for your company.

The post Time to Turn out Your Home Office into Productive & Creative Office appeared first on Sarv Blog.

Everyone is still stuck at their home. Going out just for fun or traveling is not safe anymore. All of these because of a deadly virus outbreak that turned into a pandemic months ago. So many events got canceled, schools got closed, businesses started to go digital, all these in less than 3 months. Businesses with no ‘Work From Home’ in their dictionary, have started adopting it. No one was ready for this, but now, all these have become new normal for all of us.

One thing we all are still not ready for is a video conference/ call. I also used to struggle a lot before a video call. It might be one of the most hyped things in 2020 but not for everyone. If you are one of those people who are attending a lot of video calls or conferences then this article is specifically for you. Then let’s get started.

What is in the Frame:

Whenever you are about to join a video conference, make sure about your surroundings. Ask yourself questions like, ‘What are the things that can come and go into the frame’, ‘what is already in the frame?’ When you find the answers, make a list of it and see if it is ok or not to be in the frame with all that.

Start by placing yourself facing the light. This way, your colleagues or video conference participants will be able to see you more clearly. Try to eliminate any noise source near you. Keep all the windows in the room closed.

There is a software called Sarv Wave. It eliminates surrounding noise with the help of an extension. You can try this if you like.

Application Preference:

Everyone has their favorite app that they always use to connect with people. I prefer video conferencing with friends, family, and colleagues. Why? Because it is platform-independent, and you do not need to install the application to join or host a meeting. This makes connectivity a lot faster and flexible.

I know there are many video calling applications already available in the market. But why I choose this has my reasons. Try to make a list of your preferences first, then compare all these platforms and align it with your preferences.

Free The Internet and RAM:

Two things that can make your video conferencing worse are the Internet and RAM usage. Video conferencing solutions that are already out there use too much of both the internet and RAM. So if you are running some heavy software like Aftereffects, Photoshop, AndroidStudio, Code editors, then it will cause glitches or lag in the conference. This happens because your computer is unable to process video and audio simultaneously, and this ends up in a pixelated and laggy conference.

The same happens when you are unable to access high-speed internet. It can be due to anything. Someone, on the same network, might be streaming video games, watching series/ movies online, or downloads might be running on your system. Due to any of these, your software is unable to access high-speed internet. The software I use, Sarv Wave, works on low bandwidth and works on any browser you are already working on. So due to that, it needs 55% fewer data than others and less RAM usage too.

An alternate solution for the internet connection is, go wired. Use a LAN cable to connect yourself with the Internet. This will eliminate any interruption in between. But, this might cause a problem for your family members until your meeting is over. Also, you can eject LAN for yourself like this daily as Wi-Fi was supposed to be for everyone.

Early Is Always Good:

If your meeting is in the evening at 5 then DO NOT, I repeat, DO NOT wait for the exact time to log in. Sometimes, you may face software issues, your system just froze, or the router is not playing along.

If you face these right at the moment then it will cause you a delay in joining a meeting. And we all know, this delay can reflect on your performance chart in HR and no one wants that. So whenever you have a meeting, prepare yourself 15 minutes before that.

The Backup Plan:

As the last note, I will say that always keep your backup plans ready. Like, if you are doing a meeting on a laptop then keep it fully charged and sit where you can plug the charger. You can also carry a power bank from which you can charge your laptop battery. Or, if you are attending a meeting on the phone, try to place it in a stand or a stable place. Don’t make this universal meeting: “Never host a meeting that could have been an email. So, next time before joining a meeting go through all these points first and make a productive video conference.

The post How to Prepare Yourself for a Video Conference appeared first on Sarv Blog.

COVID-19 has got everyone to work remotely. Large organizations to education sectors, almost everyone has adopted working virtually. Conducting meetings or conferences, guiding new interns, sharing some important information, every single thing is now done virtually.

Industries have started using video conferencing tools for all these. Sometimes, people struggle to share external videos or presentations via these tools, which in turn leads to back off the topic, especially teachers. Yes, multiple videos are available on different platforms that can be useful for students or employees, and mainly video conferencing tools don’t support it.

So to help you with all these, Sarv has introduced a WAVE that can be a great help and can probably be solutions for all your issues.

Introducing WAVE: Solution for All your Problems

WAVE is a video conferencing tool that will make your experience better and reliable for long business meetings. People from any field can use it as it is user-friendly and easy to use. The very common problem everyone is going through is sharing the external videos in a conference or during online classes. WAVE has that ability, yes, now you can share the external videos.

Also Read:- What Makes WAVE Superior to Video Conferencing Giants Like Zoom, Meet, MS Team

Steps to Share External Videos with Ease

To make it easy for you, let us go in detail about this concept in the step by step process:

1. If you are in between a conference or meeting, and you are the host/ presenter you will have all the access.
2. There are multiple options you will find below, click on “Allow an external video” option.
   
3. Pick the URL of the video and paste it in the option
   
4. Click on “Allow a new Video”
5. The video will automatically start playing and your audiences can see it
6. Once you are done sharing, you can stop it by clicking “Stop allowing external video”

WAVE here has not only made the virtual meetings or conferences easy but has unique features that will let you stand out in the market.

Highly Secured Tool

Each video conferencing solution now offered new, some modified features to give them an additional preference over other video conferencing solutions. This gave the industry so many choices as to where to go. But as we know, it is almost impossible to find one solution for everyone. Some features require some and some do not.

In this way, it is difficult to develop such software as “one for all”. But what about security? What if any random person joins in your official conferences and grabs the data? Do not worry about it as the tool is entirely secured with end to end encryption and also asks for registration before entering into the meeting.

So if you find any anonyms person in the meeting, the host can immediately remove. Now you can share every detail with your employees or clients without worrying about security.

Additionally, you can even record the entire session and share it when required with your employees or students if they miss anything. Isn’t it a great deal? All these special features in a Made in India video conferencing tool: WAVE?

The post WAVE Helps With Sharing External Video Without Any Struggle appeared first on Sarv Blog.

Before starting the topic, just a reminder, ‘wear a mask and stay home to stay safe. Wash your hands regularly and drink plenty of water.’

A few months ago, we all were having a normal life where we were allowed to wander placed and make contact with others. Then in February, we got hit by the pandemic. So now, we are in our houses, doing most of our stuff from home. Going digital was easy for some of the industries while some are still struggling.

Yesterday, I saw my niece attending a webinar. This made me wonder how these presenters are struggling in making a good webinar? When a webinar is not good enough, the audience will lose interest in the topic.

When these seminars were used to happen in the real world, there were fewer distractions. But now, as these are happening virtually, we got a lot of distractions around us.

So what are the tips then? How can one make his/ her presentation or webinar even better? So let’s dive in.

Keep Your Audiences Busy:

When your audience is sitting still, there are chances that they will get distracted with their surroundings. To minimize these chances of distraction, you need to keep them busy from the start.

An engaged audience grabs more information that a neutral one. First, you need to analyze your content. As you analyze it, you will find places where you can add some interactive segments. These interactive segments will help you increase engagement with your audience.

Video conferencing software like WAVE allows you to create breakout rooms for audiences in a webinar. This way, they can make discussions without interrupting the webinar.

Also Read:- 7 Different Ways to Give a Best Virtual Presentation

Humans Are Made to Get Bored Quickly:

Whether you are in a real seminar or a webinar, humans are made to get bored after a time and you will too. What you can do to prevent it is to use polls to get into the heads of your audience.

We can call it icebreaker polls. These polls will fill the communication gap. The gap is usually not visible, but you can feel it while making interaction. Breaking this wall between you and your audience will help you know where you need to steer the event.

Not just polls, you can also try ‘giveaways’, random chat with a participant, or bringing a special guest in a webinar. These spontaneous acts will keep their brains at alert, and the mind that is awake grabs more information.

Be Flexible With Time:

If you measure the attention of a participant in a webinar over a span of time, you will find that it falls drastically in the first 15 minutes. After 40 minutes of the webinar, you will see that participants are showing interest again. So what can you do in this situation? You want to deliver the whole content, but it will make the webinar long. If the webinar is long, you will lose the interest of your audiences. So make the webinar short? A short webinar means not delivering the whole content. If the whole content is not delivered then what is the purpose of making one.

The solution is, press the reset button. The human mind gets attracted to new changes. So, what you need to do is grab the attention of participants by introducing some changes every seven or ten minutes. If you keep up with this flow, the chart will change to this:

Learn More About Your Audiences:

In business, if you don’t know what your customers need or want, then you can never make good sales or products. The same goes with a webinar. You can not make then interest in what they do not want to learn, even for free.

You can use polls, feedback forms, or other methods to know what your audience wants. What they have in mind? You can ask them about themselves to connect with them. You should make notes from all these.

So when you write new content, try to connect with your audience. This will help you grab their attention and other’s interest.

Some simple questions you can start asking them are:

• What was your purpose for joining this webinar?
• What were you expecting to learn here?
• What are your short term goals?
• How is your pandemic life going?
• How are you keeping yourself mentally and physically healthy in lockdown?

So these are the tips that will help your webinar shine more. If you think you have some more up in your sleeves, share with us in the comment section or write it to us. We will be happy to share it with others.

The post Tips to Make Your Webinar More Engaging appeared first on Sarv Blog.

In post-pandemic time, we all used to have an event in the real world. Amazing things about these events were chatting in corridors, quick meetings, and sharing thoughts or ideas and drinks with other people. This was used to be the joy that every attendee felt during that time. But, as pandemic took over the world, the shape of these events started to change.

This pandemic motivated the education and business industry to move their event from real to the digital world. Now, these events are being conducted online. The major casualty in the field of events was Motor Show, Mobile World Congress, and Other Tech events. Big names had already invested a big amount of money for these events but due to COVID-19, it’s all in vain.

So, to re-establish their presence in their fan world, these events are turned to digital. After seeing these events going virtual, many industries started to adapt to this potential solution. Currently, events like convocations, farewells, big conferences, and webinars are the most used ones. This way everyone is following all the safety norms while attending the events.

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Virtual Events In The Action:

One major role of these virtual events is to bring people together under one roof, virtually. To run a virtual event, one needs a solution that suits a business entity’s and participants’ needs.

Like in real events, we used to raise hands to ask questions to the presenter. But, it does not sound practical when it comes to virtual events. Because in a virtual event, if you raise your hand physically, the presenter will not be able to notice you. Then, how will one raise a hand in the virtual event? To overcome this, the ‘Raise Hand’ feature is introduced in new video conferencing software where one can raise a hand by pressing a button & this will be immediately notified to the presenter & you will get a chance to speak.

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Similarly, a presenter shows several informative documents. It can be anything from videos to PDFs to PPTs. For this, the event organizer needs a video conferencing software that supports collaborative whiteboard and screen share separately.

All is working but how can one share drinks with colleagues? Very Easy. Yes, we know digital screens do not transmit feelings but still, you will be able to see their faces. Get some drinks and snacks at home and give virtual cheers to each other.

Not just your video conferencing, your corridors have also changed in the pandemic. To make personal chat you can either chat with that person through private chat or if you are more than 2 people, just use the “Breakout” room feature. This feature enables a group of people to chat and share ideas separately from the event. As their meeting is over they will be back in the meetings.

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Meanwhile, as all these participants make the event successful, the moderator or host carries all control to keep the conference run smoothly and fully managed. By keeping all these pieces of puzzles in places a host can make these virtual events as productive as the real one or even better.

Why Do We Need These Reconnections?

We all are in 2020, yet the world is not fully aware of mental health. Most of the people take it lightly. If we look at the pandemic from a psychological view, we will find out that meeting people in person leaves a good impact on us & makes aroma positive.

When we connect physically with other people we learn and improve ourselves. This results in learning of new skills and social rules that boost our mental health.

We all know that meeting virtually and meeting in person are two different things. Also, the feeling and skills we share or exchange with each other are not the same in virtual events. Still, we need these virtual events because pandemic has shut down all the other meeting mediums. This disconnection can force a person to fall into loneliness or depression.

Virtual events are helping us gather in big numbers without worrying about space or travel costs.

In the future, we might see the best of both worlds, digital events, and physical events. Countries are starting to open as they are trying to control COVID-Cases. So we can hope that soon, we will see the hybrid solution very soon.

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