Mental health, its importance and its role in shaping individuals have been discussed at length for the past few years. The debate on healthy work-life balance has reached a public debate and is now more emphasized than ever.
Several reports have highlighted how the pandemic affected the mental health of working professionals, with more and more people talking about it. With this in mind, and in response to the mental health problems caused by the pandemic, the Department of Disability Empowerment (DEPwD) launched a free mental health helpline last year.
Calling a toll-free number is quite similar to calling any regular number. When a caller dials a number, they are routed to a cloud phone destination and then quickly routed to the company’s support team.
In the case of a mental health helpline, the patient is referred first to the destination of the cloud phone and then to a mental health professional who will give them instructions.
A toll-free number has a number of benefits – call recording, call tracking, and analysis that will help in later stages. For mental health initiatives, these features can be used to better analyze and assess the situation and provide better services to callers.
In addition, there is another important advantage to using a toll-free number – the missed call feature. This feature can be used to engage callers and is hugely useful for mental health initiatives, as many people may not be comfortable taking the first step.
With the Missed Call feature, mental health professionals can call back patients who may have another thought about seeking help.
Here are five ways toll-free numbers can be used to support mental health initiatives:
Mental health problems are very subjective and often frightening for most people. When they call you to discuss their concerns, they expect you to hear them patiently. Smooth and uninterrupted conversation with professionals is what they are looking for.
And a toll-free number would guarantee just that. The toll-free telephone allows and facilitates direct contact with a support agent for quick assistance to callers.
Remote working may have seemed like an alien concept a year ago. But COVID-19 changed the way we looked at everything, including working from home. While companies had to organize to ease the situation, the cloud phone and its tools were useful for better team communication and coordination.
In addition, toll-free numbers are portable, which means that organizations do not have to switch to new numbers during relocation. Similarly, if you need to move the mental health helpline setting from one place to another, they can keep the old numbers.
The budget must definitely be taken into account when catering to the masses. It is definitely important to ensure a cost-effective system that is sustainable in the long term.
For many people, toll-free numbers are easy to set up while being affordable. With relatively lower subscription rates compared to traditional telephone service, toll-free numbers have many options, such as monthly packages.
Another added benefit of using a toll-free number as a mental health helpline is that they work with most platforms, thus providing more benefits.
One of the most prominent meanings of toll-free numbers is the recall factor associated with them. Because these numbers are easier to remember, the Mental Health Helpline can receive more calls. Toll-free numbers also have a higher repeat value than they have.
They also increase the reputation and credibility of the unit. Similarly, using toll-free numbers to dial a mental health helpline. It may not be necessary for your mental health representative to have a formal office seating arrangement. They can work anywhere and callers don’t know everything due to the toll-free number.
Toll-free numbers are easier to reach than any regular number. If you have a toll-free number, you can help callers directly by contacting the person. Solving these problems and concerns will be easier without any extra effort or investment on your part.
Calls are routed directly to a professional’s phone, it’s easier to manage large call volumes when you’re mobile. So even if the size of the team increases or decreases according to the volume of the call, or the team moves from one place to another, the numbers remain the same without the need to transfer effort each time.
Although there are many mental health initiatives and resources, not all of them may be readily available or as effective. It is therefore important to ensure that these resources are easily accessible and efficient.
Having a toll-free number as a mental health helpline not only provides the same but also allows more flexibility for professionals at the other end of the line. Toll-free numbers are low-cost, convenient, and overcome geographic barriers to reach a wider audience. With their easy redemption value and a host of other benefits, both parties will benefit from them.